115 Murwillumbah Street, 2484 Murwillumbah, Australia
#3 of 5 hotels in Murwillumbah
Guests' ChoiceBased on 1216 hotel reviews
8.2Cleanliness
9.1
Comfort
8.9
Location
9.1
Facilities
8.5
Staff
9.0
Value for money
8.7
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 June 2024
Jenny
AustraliaIt was very convenient for my work commitments that evening Being a Tuesday night, it was quiet so I didn’t need the complementary earplugs
Stayed in June 2024
Reviewed: 3 June 2024
Rebecca
AustraliaThe hot water took a long time and unfortunately wasn’t very hot.
Really friendly staff and great location for the Rail Trail.
Stayed in May 2024
Reviewed: 2 June 2024
Vikki
AustraliaHusband didn’t like how load the music was
Very clean great food and location. Bed was very comfortable
Stayed in June 2024
Reviewed: 30 May 2024
Christina
AustraliaPeople in room next door were noisy outside on the balcony
Breakfast was not included and for the price it could have been included.
Stayed in May 2024
Reviewed: 27 May 2024
Joanne
AustraliaLocation is awesome! Very central.
Stayed in April 2024
Reviewed: 25 May 2024
J
AustraliaI had to bump into local drunks when I drove into the car park in and out because there is a hotel pub right next to it The drunk, presumably local lady, screamed out at me, "Look at that Asian! I can't speak English!!! Well. I don't think I will ever come back to this place because of the drunks everywhere near the hotel. It would be much nicer if there was a bedside table lamp but no biggy. Or some chair and tabel for the kitchen. I'm wondering why the bathroom is so huge and there is no sitting area for the dining, considering the kitchen is well set up. The TV in the room is awkwardly positioned , it is in the very top corner in the room. The toster and kettle were sitting too high on the shelf within PowerPoint next to it. Very awkward position to have power point.
Clean facilities and pretty much everything was in the room, so it would have been good for long-term staying, as well as there was an induction cook top in the little kitchen. It is well set up. A good part of the location is walking about a museum to look at just around the corner and a nice little walk to the side road, and you ended up somewhere tropical. It's a very spacious bathroom. I've never been in considering in a single bedroom. It was nearly bigger than the actual room.
Stayed in May 2024
Reviewed: 24 May 2024
Grant
AustraliaParking can be an issue.
On arrival I was shown a room that was not what I expected and realised I needed to upgrade , the Staff were very helpful and there was no issues, I was very thankful for their understanding and assistance. I will stay again in the future. Highy reccomend.
Stayed in May 2024
Reviewed: 24 May 2024
Donna
Australiatoo many stairs for me,as Im an older person.
Stayed in May 2024
Reviewed: 22 May 2024
Teddy
AustraliaNo table or chairs in room had to have breakfast sitting on the bed??
Had dinner in their restaurant so very and was very good
Stayed in May 2024
Reviewed: 22 May 2024
Kim
AustraliaEverything.
Stayed in March 2024
Reviewed: 20 May 2024
Alec
AustraliaDesign a better hot water system. I wasted a lot of water waiting for it to get hot ?the
Stayed in May 2024
Reviewed: 19 May 2024
Condrick
AustraliaLocation of the room, behind the cellar down a hallway with beer kegs running down. The lock system on the door, couldn't open the door quickly. This room is set up for disability, not even a hook to hang in the bathroom for a towel. A piece of timber in the window frame for security so it doesn't open from the outside. Lack of parking for accommodation customers.
Location, centralised in the middle of town. The bed was comfortable.
Stayed in May 2024
Reviewed: 16 May 2024
Gordon
AustraliaVery well appointed, modern and clean wirh a very nice bar & restaurant. Fully and tastefully modernised and an excellent location. Great value for money
Stayed in May 2024
Reviewed: 12 May 2024
Martha
AustraliaNot much not to like.
Location. Staff were fantastic.
Stayed in May 2024
Reviewed: 9 May 2024
Helen
AustraliaNeed a sign saying in room.hot plates are not connected. A microwave in the space provided would be great. The provided toaster may be more likely to cause late night emergency evacuation alarms. Some rooms are ducted a/c and do not have air con control in room. If this is important, ask for a room with split system. Internal rooms may be quieter.if needed. Not sure if they have skylights.
Well renovated- modern, clean facilities with traditional character retained. Friendly helpful staff. Earplugs provided in noisy rooms. Ask for a quieter room on booking recommended. Complimentary local bottled water and nice toiletries supplied on wall to minimise waste.
Stayed in May 2024
Reviewed: 6 May 2024
Susan
AustraliaThe room I was on had no bedside lamps other than that everything was else was great
Was in the heart of town. The most delicious Barramundi. Complements to the Chef. It was a Sunday so there was free live music,very enjoyable.
Stayed in May 2024
Reviewed: 5 May 2024
Debra
AustraliaVery clean, good renovation, friendly staff.
Stayed in May 2024
Reviewed: 3 May 2024
Phillip
AustraliaBed side lamps would be nice
Clean and simple
Stayed in May 2024
Reviewed: 1 May 2024
Linda
AustraliaTV was hung on side wall making it impossible to watch from bed. No side lights or bedside lamps so had to have bright ceiling light or pitch black.
Central location, great dinners, very clean and freshly decirated
Stayed in April 2024
Reviewed: 29 April 2024
John
Australialocated in centre of town but not noisy. grand old hotel. Rooms and whole of accommodation area recently updated. to a high standard. Fairly compact rooms, but functional. Very comfortable bed. Thick sheets. Good option of duvet or light blanket. Modern ensuite bathroom. Good meal choices in hotel downstairs.
Stayed in April 2024
Reviewed: 29 April 2024
Anthony
AustraliaA huge bathroom... bigger than the smallish bedroom. Fine for an overnight stay. Staff very good.
Stayed in April 2024
Reviewed: 28 April 2024
Lisa
AustraliaBalcony room overlooking car park, noisy vent or kitchen extractor fan right next to room. We didn’t end up using balcony. I feel this should be mentioned when checking in and option to have a normal room. Obviously owners know about this as there are earplugs on the room..
Beautifully renovated, all the creature comforts and friendly, helpful staff. Comfortable bed and lovely little kitchenette.
Stayed in April 2024
Reviewed: 25 April 2024
Julie
AustraliaLovely renovated rooms..All was good
Stayed in April 2024
Reviewed: 23 April 2024
Robert
AustraliaNothing really. It would be nice to have a bedside lamp but we understand that because of the age of the building the wiring isn’t there. A very minor issue!
Very spacious rooms and everything was very clean. Bed was very comfortable
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content