The curtains in room 6 are broken in 2 areas needs to be rehooked

Lovely hospitality and friendly staff. Old world charm. Yummy breakfast. Fires and piano player at night. Spacious clean room. We found it better than our stay at Echoes overall

Stayed in May 2024

The long hair in the shower/ spa which wasn’t big enough for the 2 of us, the open long life milk in the fridge & gas fire didn’t really warm up the room as expected. Don’t think the upgrade was worth it

It’s heritage

Stayed in May 2024

Nothing everything was perfect on our 2nd visit

The staff, the room and the location

Stayed in May 2024

Lovely view, great bathroom with spa bath.

Stayed in April 2024

As an older person, the lack of a lift for luggage was an issue.

The people, the bedroom and furnishings. The dinner was delicious.

Stayed in May 2024

Timber buildings don’t have as good noise insulation as brick walls. But that was to be expected.

The room was good. A very good shower.

Stayed in April 2024

I would have liked a selection of fresh fruit at breakfast.

The breakfast hot selection was extensive and portion sizes generous. Buffet included chia puddings, toast, pastries, butter, jams, vegemite, peanut butter,tea and coffee. Furnishings very comfortable and views spectacular. I loved Alan , the pianist, playing in the bar on Friday and Saturday evenings. A real gentleman with an extensive musical repertoire.

Stayed in April 2024

Quiet expensive for what it was.

Room was very spacious and cozy.

Stayed in April 2024

Breathtaking view, classic decor and friendly staff

Stayed in April 2024

The noise by walking at the hallway, but understandable it's a very old building.

Nice view to see the blue mountains area, vintage building and decorations which is one of the reasons that I picked this hotel. Very impressed about how clean my room was, specially the spa tub. Enjoyed the real wood fire heater as well.

Stayed in April 2024

Had a slight problem with the sliding door to the bathroom being hard to close. No lift to upper floor rooms.

Our room had a stunning view, a comfy king-size bed, was spacious and we enjoyed the coffee pods and cookies!

Stayed in April 2024

Wonderful heritage style hotel, old school comforts and warm mountain atmosphere. Spectacular views from the restaurant/bar and common areas.

Stayed in April 2024

Room was not vacuumed after first night (food crumbs my baby left were still there after room clean). Some room facilities need updating/repair e.g. very noisy extractor fan in bathroom.

Great location, size of room was big, and staff were great (they had a cot ready in the room when I checked in for my 1yr old).

Stayed in April 2024

No comment

Very interesting history, operating from 1908. Wonderful view over the valley from our room and from the restaurant.

Stayed in April 2024

A very minor detail of no hair-dryer in the room. I'm sure if I asked they would have provided one but it was not a real problem.

The location is an easy walk to the station and main street with some of the best views in town. At first I thought the outside looked a bit tired but upon entering the hotel, the lovely old world charm of cosy sitting areas and open fireplaces along with the gorgeous original staircase gave us a warm welcome. Our room was large and spotless with magnificent views over the valley and Katoomba township. The dining area had breathtaking views and delicious food. All in all it was like a trip back in time that we enjoyed with great and very friendly staff.

Stayed in April 2024

Expensive for the size and type of room which we had.

Location was perfect. It was very clean and well maintained. Staff were helpful. The views from the dining area/ front deck are stunning.

Stayed in April 2024

The addition of cereals & fruit at breakfast.

The staff, particularly the Maitre D and Manager were most co-operative and very helpful. Variations to the breakfast menu that we requested were courteously received. Perhaps a more snack oriented menu could also be included for dinner.

Stayed in April 2024

Mini fridges are outdated and very loud

Fantastic mountain views Friendly and helpful staff Clean rooms Comfortable entertainment room with a fire Team accommodated extra requests (champagne on arrival for our anniversary) Simple check out service In hotel bar with a view

Stayed in April 2024

The hotel is definitely very tired, however this didn't really bother us too much. However I did book a room and specifically request a twin set up. However this didn't make it through the comms to the hotel. This could be an issue with Booking.com rather than the hotel. My room was set up with a double bed and then the sofa bed. I tried to sleep on the sofa bed, however lasted 5 minutes before giving up. It was absolutely terrible and you could feel every single wire from the mattress. I have small kids (not with me on this trip) and I don't think this would even be ok for a small child to sleep in. Thankfully the hotel converted our room the next day into a twin. So if you need to use the sofa bed, I'd recommend booking somewhere else!

Liked the old world charm of this hotel. The view from the bar and lounge areas is fantastic. It's super close to the centre of Katoomba so an easy walk to restaurants. The staff were really friendly and responsive when I had an issue.

Stayed in April 2024

Old furniture n creaky floorboards

View and breakfast

Stayed in April 2024

Great location. Old world charm. Lovey staff

Stayed in April 2024

No teaspoons to make coffee Cold breakfast with room service Room service breakfast requesting ham and got salmon on eggs Benedict No local guide for things to do in room No instructions for TV and spent half the night working out how to use it Corridors smelling like urine No key to patio doors

The luxurious and plentiful towels. Beautiful personal care items available like body wash, shampoo, moisturiser

Stayed in April 2024

Did not have a hair dryer and laundry

Location, View

Stayed in April 2024

The breakfast was hit and miss, not good at all on 1st morning, the hash brown was still partially frozen. 2nd morning we opted for eggs your way, asked for an omelette but was told eggs your way doesn’t include omelette

Location to train station and car rental was good

Stayed in April 2024