Breakfast was beautiful it had everything, and Staff were very polite and helpful.

Stayed in April 2024

Indoor swimming pool was very cold and my daughter catch cold that night. Also lack of any chemist around or anything we only needed children Panadol but had no success.

I loved the rooms and how comfy/clean everything was. The view was fantastic. Food was awesome!

Stayed in April 2024

There is a 200 dollar bond which is a joke and they don’t tell you tell you pay for the room. The 29/30 bar was closed on a Saturday and they make you line up as if want to sit and dine for dinner near a pool. It’s a waste of time using the hotel facilities.

Room was clean

Stayed in April 2024

Limited parking. Hotel parking was booked out so we had to park at nearby parking station and walk with luggage. Swimming pool on top level very small. There were heaps of kids jumping around so not enjoyable for the small size. Tiles in swimming area VERY SLIPPERY. Witnessed several people slip over. Not enough seating. No shopping in the area which was disappointing. Had to walk to Westfield.

The bed was comfy. Our room had a great view of Darling Harbour. The bar area was great. Great outlook to Darling harbour. Excellent location in Darling Harbour. Walking distance to heaps of restaurants.

Stayed in April 2024

Lights system was complicated

Stayed in April 2024

Slightly far from Shopping area of Sydney but surrounded by great restaurants.

Beautiful hotel with an all inclusive amenities.

Stayed in April 2024

Although the mini bar look so beautiful, it's uncomfortable to use for family travel, and the faculties in bathroom is broken everywhere when I used, for example: the left hand tap ware at bathtub is fell off, the tap ware right hand side of shower is fell off, it's really unacceptable for new hotel?

I like the view of hotel and the design

Stayed in March 2024

The pillows, the card kept having to get re cut

It was beautiful and unique

Stayed in April 2024

The hotel in general has a very tacky vibe. Upon arrival we had to wait for over two hours to get access to our room despite the check in time being quite late at 3pm. We didn’t get a key till about 6pm. The hotel in general is awfully dark with very bold striking colours that don’t necessarily go with a prestigious five star hotel. Would not stay here again as it has a bad vibe. Whilst the rooms were fairly clean, there was a funny smell throughout the whole hotel even though it was fairly new, the lights switches in the room were very difficult to use, And some of the taps did not work. It was also very very expensive for what it was, the stay per night and the valet parking were ridiculously priced given that we couldn’t even check in till 6pm.

The property location is very good to see sites in Sydney.

Stayed in April 2024

Everything was good

Cleanliness, the location was great, staff and service is amazing

Stayed in April 2024

the lights control n blinds control systems r disaster

location n services

Stayed in April 2024

So clean and beautiful, great attentive staff always willing to help

Stayed in March 2024

Staff member at roof top bar on the door was very rude

Room was quiet and we were given an upgrade by the check in person who was really lovely

Stayed in April 2024

The bed was uncomfortable. The light system and taps were very hard to control/get right.

The pools, location and buffet breakfast were amazing.

Stayed in April 2024

Staff not very professional- no supervision or oversight . Reception crowded and inefficient. Hallways dark- bit overpriced for the level of service. Excessive fee for paying with credit card !!

Rooms nice

Stayed in April 2024

Nothing

Great facilities, perfect location, awesome breakfast, and amazing view of darling harbour from the room.

Stayed in April 2024

Toilet was still dirty

Flash

Stayed in March 2024

A 200 dollar deposit was taken in case purchases made during stay. Slow to refund when not used

Central location

Stayed in April 2024

Outdoor pool closed early

Very clean , staff very attentive

Stayed in April 2024

theres no onsite parking you have to pay alot for parking elsewhere.

the fact that we got checked into a room as soon as we arrived at the hotel, way before check in time. the staff were very accomidating and friendly. the pool area was great pool was warm service was excellent.hotel is super close to everything

Stayed in April 2024

Air con was impossible to get right, too hot or too cold and always blowing even on low fan. Very allergic room with no fresh air possible. Unfortunately this detracted from our stay a lot as we were physically very uncomfortable, if not a little unwell by the end despite taking anti-histamines. Check-in experience was not great. A 3pm check-in is already cheeky since 1 or 2pm is a standard around the world. It leaves an impression of being slack or indifferent to guests. I knew this but arrived 1 hour early on the chance I could get into my room. I queued for some time, then they happily took my money in advance, THEN told me the room was unavailable. I asked for a call when it was ready which never came. I had to line up again at 3pm, half expecting it still not to be ready, but fortunately it was. Rather a bad first impression. To be fair, after this initial experience the service did meet standards. But I don't expect to queue once let alone twice when I'm paying $400+ a night. All the switches in the room could be annoying. Lights/power etc had no tactile feedback, just touch and pray, so it was difficult to operate things like the power sockets or automated blinds in the night. The blind switches next to the bed needed to be held down for 30 seconds to close or open, an annoying task in the dark when you can't even feel that your finger is on the switch. Then you still needed to get up to close the last bit yourself so what's the point of technology if it doesn't save you time and effort? I also left a phone on charge overnight only to find it had not charged at all again due to a power switch with invisible status! (who designs this stuff and makes it worse than what we already had?)

Location and rooms were impressive. I think we were upgraded to an end room on a high floor which had 270 degree views more or less. The size of these rooms was a nice surprise. The design was very good and mostly well thought out. Generally a cut above other hotels in the area albeit at Sydney's super high prices. Casting to the TV was a little fussy but at least the capability was there.

Stayed in April 2024

The light switches in the room were a little fiddly. They were the sensor touch version and although seemed quite cool, functionally was a bit of a pain as there was no tactile feedback to indicate if you had pressed correctly or not. My husband gave up at one point and used the toilet in the dark :)

We stayed in a 2 bedroom with our family of 4. Very happy with the size and amenities provided in the room. Had a beautiful view of the harbour. Had some trouble with the tv and iron but that was quickly fixed/replaced. The kitchen was impressive with all the necessary utensils, plates and cooking implements. There was a coffee machine, oven, microwave, fridge and freezer. Didn't use the oven :) But the microwave was very handy. Location is great as it's right on Darling Harbour and short walks to Chinatown and Darling Square. The staff we encountered were all really lovely and helpful.

Stayed in March 2024

No Used towel bin at pool area, only 1 robe provided, no bath salt or bubble bath included

Outdoor pool, harbour view, friendly staff, shark pillow, comfy bed & pillow, sofa, room is well equiped with everything we need. Having indoor pool is also great during cold weather

Stayed in April 2024

Being a new property I would assume that it would be spotless and all the amenities would be in working order.

Location was excellent.

Stayed in April 2024