Service desk randomly “upgraded” my rooms at check-in they weren’t the rooms I booked I had to come back down and ask to be checked-in to the rooms I booked which took 30 min of waiting in the lobby Finally got to my room and they gave me a wheelchair- accessible room because they didn’t have anything els . Very disappointed in the W I thought my experience would be better than that

Stayed in May 2024

The view of the city.

Loved the pool. Good breakfast.

Stayed in May 2024

We love the location of this hotel, it is close to shops, food and entertainment for adults and kids as well as the easy parking options close by. We have stayed multiple times and planned to in the future.

Stayed in May 2024

Hotel doesn't really have any atmosphere. The lobby is terrible, we walked in to be met with 3 waiting lines. Aside from the location it’s not really up to the standard of other hotels at this price point. The pool wasn't warm enough for Sydney's Autumn/Winter at 24 degrees and the area was a little messy. Room was nice with a great view of darling harbour. It was OK without being great... which isn't really good enough for a 5 star hotel.

The location can’t be beat. Central to everything.

Stayed in May 2024

steak all day

Stayed in May 2024

facilities were ok but nothing extraordinary. heated pool needed more heating, restaurant good but not fabulous, service was good but not great.

The bedrooms were great.

Stayed in May 2024

These are not criticisms but just our opinions some people might like the following. The lighting in the rooms was not great and was a little dull. The light switch choices were not well thought out as they are black and touchpad so to turn on at night in low light is hard to find the right light to turn on without opening curtains or turning the wrong lights on by accident. The bathroom showers take a bit to get used to and the bath mixer is a thermstatic mixer which is great but its a confusing design The apartment kitchen wasn't fully kitted out missing basic utensils ie chopping board. Sliding Glass mirror doors into bathroom took a bit to not walk into. The apartment wasn't as clean as the first room and the staff coming partly through our stay to check expiry dates on minibar items was not very professional. Bar menu food was not a great choice when you are just having a couple of drinks and needing a nibble and super pricey. Maybe a better explanation of how to use the modern products. I like technology but it needs to be practicable.

We had the opportunity to stay in 2 different rooms over our stay. The first room was a hotel room on the 20th floor and had a great view of the city. We mistakenly booked the twin room which was fine for the 2 nights. Bed was comfortable. TV was easy to use and whilst we didn't use the TV streaming capabilities its nice to see the hotel offering this. Was modern and clean in the first room. The second room we stayed in was a 1 bedroom apartment on the 12th floor and the same side of the building. View was ok but looked at a sterile building next to the motorway. The bed was a king and again was very comfortable. Nice having the kitchen to use for a couple of days since we didn't want to eat out. The pool was stunning on the top floor looking over Darling Harbour. Watching the fireworks from the bar on a Saturday night was a novelty. Breakfast was fantastic the choice was abundant and delicious. Great bottled fruit juice too.

Stayed in May 2024

Beautiful with well appointed amenities

Stayed in May 2024

Lighting was bit hard to operate for the first time. No room orientation given for first time customers . Very High price.

Beds were comfortable Too modern Liked the view.

Stayed in May 2024

Great location . Contemporary style. Friendly staff. I will return.

Stayed in May 2024

For such a beautiful hotel, the service was poor. I know its new, but thats not an excuse. Rang up for a different pillow and was told I would have one in 5min. 10min later, called up again and they said that someone would either drop a pillow off or call me in 5min if they don't have one. 15min later, i called again and was told they didn;t have one. Checkin took 10min.

Beautiful hotel in a cracking location.

Stayed in April 2024

Some of the taps etc where broken and after a while the service wasn't as good as at the beginning

breakfast was fabulous rooms where great

Stayed in April 2024

The indoor pool was a bit underwhelming

Everything was great, I love staying at the W

Stayed in May 2024

Bed was uncomfortably firm. While I understand that mattress softness or firmness is a very personal preference, most leading hotels offer something more middle of the range to cater to both preferences.

Amazing design and furnishings, great facilities and idea location right on darling harbour. Staff offered excellent service and were warm and friendly.

Stayed in May 2024

Staff are very friendly and I get to checked in early after a long drive.

Stayed in May 2024

Rooftop pool closes extremely early at 6pm, would love to see it be extended till 10pm at least. Checkin line was long and a little chaotic at times.

Have been waiting for the new W hotel to open! Overall it was a good stay, a little on the pricier side for a Sydney stay-cation but was a splurge. If you are arriving on a Saturday/ weekend, be prepared for long queues to check-in, I was baffled at the amount of people lining up to checkin, while they did give us welcome drinks on arrival it was the busiest hotel checkin I've been to in years. The room was gorgeous and the bath tub and seperate shower was a nice touch. It would have been nice if they had a hot spa/ sauna especially being a new hotel. The main rooftop pool is only open till 6pm which is quite unusual for a hotel of its standard. I would expect a 10pm closure at least. Staff were nice but you could tell that they were still finding their footing being a new hotel so there was no above and beyond perks or service. The hotel breakfast was lovely and a great vibe - especially loved the cute little smoothie bottles and egg service. Highly recommend for a special hotel stay in Sydney!

Stayed in April 2024

Pool bar staff were a bit inviting, though they were quite busy. Once we were seated and they finally took our orders, it’s was ok

Fun rooms and great location

Stayed in April 2024

Bed was hard.

Clean, modern, great location

Stayed in May 2024

view to the rear was not inspiring

location was as expected, fantastic

Stayed in April 2024

Breakfast was beautiful it had everything, and Staff were very polite and helpful.

Stayed in April 2024

Indoor swimming pool was very cold and my daughter catch cold that night. Also lack of any chemist around or anything we only needed children Panadol but had no success.

I loved the rooms and how comfy/clean everything was. The view was fantastic. Food was awesome!

Stayed in April 2024

There is a 200 dollar bond which is a joke and they don’t tell you tell you pay for the room. The 29/30 bar was closed on a Saturday and they make you line up as if want to sit and dine for dinner near a pool. It’s a waste of time using the hotel facilities.

Room was clean

Stayed in April 2024

Limited parking. Hotel parking was booked out so we had to park at nearby parking station and walk with luggage. Swimming pool on top level very small. There were heaps of kids jumping around so not enjoyable for the small size. Tiles in swimming area VERY SLIPPERY. Witnessed several people slip over. Not enough seating. No shopping in the area which was disappointing. Had to walk to Westfield.

The bed was comfy. Our room had a great view of Darling Harbour. The bar area was great. Great outlook to Darling harbour. Excellent location in Darling Harbour. Walking distance to heaps of restaurants.

Stayed in April 2024

Lights system was complicated

Stayed in April 2024