The gorillas could do with more stimulation and the Quokka looked lonely having been to Rottnest Island and seeing them in their natural habitat.

Everything, staff were more than amazing. More importantly, the animals were cared for.

Stayed in February 2024

We loved everything about this place, and the staff were all exceptional!

Stayed in February 2024

Superb atmosphere, staff and novelty of staying at a zoo

Stayed in February 2024

None

The Location. The rooms. Everything.

Stayed in February 2024

Location, views, Me-Gal dining, Cleanliness of rooms, private tours were amazing. Highly recommend!

Stayed in November 2023

We upgraded to the animal view room and are so glad we did because we had a resident Koala at eye level just outside our window. Not sure that we would have been as happy with a bush view. The rooms are wonderfully luxurious and the breakfast was excellent as was the view from the restaurant. Dinner was also very good. Joined an evening tour of the zoo and saw several nocturnal animals out and about.

Stayed in November 2023

The breakfast was excellent and the location was great. Particularly exceptional was the tour and information about the animals. The guide was excellent. Was very happy that all the money made through the hotel are funnelled back into the reserve.

Stayed in January 2024

That we couldn’t stay longer.

It is stunning! The facilities, the finishing touches, the staff. So much attention to detail.

Stayed in January 2024

All was good.

Everything! Would definitely return.

Stayed in January 2024

It was too far away from the parking area.

It gave me a very relaxing atmosphere, and very close to the zoo itself.

Stayed in January 2024

There was no lactose free milk in the restaurant which was surprising. Also no facility to withdraw cash as the whole facility was cash free. We had to catch a taxi to Mossman to withdraw cash for a Wedding gift. Taxis have trouble finding the entrance to the resort as it is further down from the zoo entrance. Needs much larger signs. We ordered 2 taxi's and waited over 40 minutes as they couldn't find the entrance.

The whole facility was amazing, the harbour views were exceptional. The animals walking around outside in the enclosure were lovely to watch from the full length glass doors in the room. We loved that we had access to the zoo daily, we stayed for 4 nights so we were able to wonder down each day at our leisure. We caught the ferry at the bottom of the zoo over to Darling Harbour and spent the afternoon in the city and at the Opera House. We loved the on-site restaurant for buffet breakfast and dinner daily, views from the restaurant over Sydney Harbour were lovely. The zoo itself is very impressive and the staff and volunteers do an excellent job, it is very apparent that they all love being there.

Stayed in October 2023

We didn’t eat in for dinner as it’s not really geared for kids food wise - it’s a little more upmarket and “spoil yourself” which is fine and made no difference to us - we just headed down to the local tavern Buena.

We stayed in an animal view room - “Thunder” the koala slept right outside our window and we were able to watch him eat (and mostly sleep!) such a privilege. Just wow. Retreat team were incredible. Views of the harbour were a knockout. Superb all round.

Stayed in January 2024

need bit more interaction with animal.

Where the property located is excellent. idea of being loacted inside the zoo is appealing

Stayed in January 2024

Cocktails were weird

Food was great

Stayed in December 2023

Didnt hear lions or elephants during the night Expensive restaurant and not able to provide for ourselves in room like a .microwave would be good at least Construction work going on route in zoo closed make cut through zoo to ferry confusing

Staying at a zoo Breakfast was awesome lovely crew Helpful and generouse vouchers the bar great views from reception and restaurants And koalas out side our rooms

Stayed in December 2023

Stellar in all ways. The only thing I would mention is think about where you choose to eat during the day and evening. We stayed for four (glorious) nights and mostly ate in other places to keep costs low, though the view from dinner was so lovely (and the food delicious) so the splurge is worth it when you know it's helping the animals. They list two restaurant options and I was thinking we'd use the less fancy one fairly regularly...it was perfect for a cocktail or a snack (with a stellar view), but not a big variety for several lunches and dinners. Not really a downside, just something to keep in mind. Basically...you should stop looking and book this place now.

Our stay was well beyond my expectations. Initially I was a little worried, as it was a little outside of my price range. I liked the idea that it was nonprofit and sustainable and I thought the proximity of the animals would be fun for my daughter. The staff was amazing...extremely helpful and kind and always went the extra mile to help us to feel welcome. This never happens, but the view was even better than what's listed on the site. We had a room facing the opera house and it was stunning...we also had an adorable koala outside our room constantly. Just like in the picture. Really. There were several extras that I hadn't anticipated...a morning and evening zoo walk and a tour of a little area made available only to guests. The staff was extremely knowledgeable and you could tell the zoo was working more as an animal sanctuary. I would 1000% recommend this to anyone. It's also extremely accessible, so my daughter and I were able to use it as a home base for exploring other parts of the city. We often came back with tons of sand between our toes and still had time to enjoy the view and the animals.

Stayed in December 2023

Nothing

Amazing scenery , amazing hospitality Best zoo we have been to!

Stayed in January 2024

Amazing views, Great staff. Would highly recommend for anyone traveling in Sydney.

Stayed in December 2023

Absolutely lovely

Stayed in January 2024

Getting a ride to the airport was very difficult

View is amazing, the animals are amazing and the staff were wonderful. The food and drinks were also lovely.

Stayed in December 2023

Nothing that we did not like.

We were staying in the Zoo Grounds, so we were able to experience things that day visitors would not get to see. This made the experience very enjoyable. Great views from the restaurant.

Stayed in December 2023

The pressure in the shower was the only disapointment. Very low pressure, just a little more would be perfect.

We actually wallked the coastline from Circular Quay and this was a fantastic little end to our trip. We mostly liked the interior and exterior designs of the retreat, perfect space, downlights, then the way the tetreat is run to educate guests and showing what you are doing to work with the land and Aboriginal community. Just wonderful. Bea checked us in, she was delightfully passionate and joyful. The room was very well designed and the whole retemreat really was a retreat we didnt want to leave. Also giving access to the Zoo on the same day and next day really helped our trip as we walked there so only had a few hours in the afternoon. Then the next day we had to leave around midday. So we were able to split our day into 2. Thank you.

Stayed in December 2023

I would have liked a simpler yet larger choice in both the lounge and restaurant menu.

Retreat rooms very well done and super comfortable, with great outlook. Loved their pillows. Provided our 3 rooms side by side. Staff all very welcoming and the lounge area lovely place to look out over Sydney harbour (which my sister did while we walked around the zoo). Restaurant dinner was very good as was breakfast. Again the staff really excellent. The views are stunning.

Stayed in December 2023

koala outside the window

Thank you to cameron the manager on duty for arranging the stay

Stayed in December 2023

Friendly staff, amazing views, we were upgraded as well

Stayed in December 2023