Everything

Stayed in January 2024

Everything was amazing. The location the staff the facilities and the food were incredible. Highly recommend!!

Stayed in February 2024

Felt like something from a movie

Stayed in February 2024

The proximity to the amphitheater, but the sound tolerable.

The hotel was clean, beautiful, and I really appreciated the beauty of the environment for the animals such a lovely clean environment, the tours that were offered were amazing you can tell all of the animals are well cared for and happy. I also loved having beautiful Koalas outside my balcony from the animal view room.

Stayed in February 2024

I didn't feel anything lacking during this stay. If I have to pick one, there are some price differences by date and it's a bit burdensome to stay for a long time?

I enjoyed the great view during my stay, and it was nice that all the facilities were still fresh and tidy. It was also fascinating to have a private tour of the small Sanctuary in front of the hotel. I think it's a place where you can have a memorable special experience. Overall, it's satisfying.

Stayed in February 2024

Everything is just wonderful but it would be great if the reception could point out what animal we could see in our room beforehand, we thought there was no animal until before checking out

Fantastic location and truly a unique experience! Definitely worth the price and we had the best quality sleep ever than what we had in the city. The hotel is literally inside the zoo. The Me-Gal is definitely a must go, the view the food is beyond me The staff are mostly very helpful and friendly

Stayed in February 2024

There weren’t enough options for children to eat or drink after 5pm. Very limited bar menu and the restaurant is not suited to very young children

Great Location, friendly and helpful staff, my daughter loved being able to see the koalas, echidnas, kangaroos and more from our room

Stayed in February 2024

Pricey, but understand that it goes to a non-profit. Lounge staff was rude.

Front desk was excellent. Tour guide was knowledgeable and personable. Location and spectacular view.

Stayed in February 2024

We loved it all. One of the best trips we have had

Absolutely everything was amazing

Stayed in February 2024

One of a kid facility in the heart of Sydney.

Stayed in February 2024

The gorillas could do with more stimulation and the Quokka looked lonely having been to Rottnest Island and seeing them in their natural habitat.

Everything, staff were more than amazing. More importantly, the animals were cared for.

Stayed in February 2024

We loved everything about this place, and the staff were all exceptional!

Stayed in February 2024

Superb atmosphere, staff and novelty of staying at a zoo

Stayed in February 2024

None

The Location. The rooms. Everything.

Stayed in February 2024

Location, views, Me-Gal dining, Cleanliness of rooms, private tours were amazing. Highly recommend!

Stayed in November 2023

We upgraded to the animal view room and are so glad we did because we had a resident Koala at eye level just outside our window. Not sure that we would have been as happy with a bush view. The rooms are wonderfully luxurious and the breakfast was excellent as was the view from the restaurant. Dinner was also very good. Joined an evening tour of the zoo and saw several nocturnal animals out and about.

Stayed in November 2023

The breakfast was excellent and the location was great. Particularly exceptional was the tour and information about the animals. The guide was excellent. Was very happy that all the money made through the hotel are funnelled back into the reserve.

Stayed in January 2024

That we couldn’t stay longer.

It is stunning! The facilities, the finishing touches, the staff. So much attention to detail.

Stayed in January 2024

All was good.

Everything! Would definitely return.

Stayed in January 2024

It was too far away from the parking area.

It gave me a very relaxing atmosphere, and very close to the zoo itself.

Stayed in January 2024

There was no lactose free milk in the restaurant which was surprising. Also no facility to withdraw cash as the whole facility was cash free. We had to catch a taxi to Mossman to withdraw cash for a Wedding gift. Taxis have trouble finding the entrance to the resort as it is further down from the zoo entrance. Needs much larger signs. We ordered 2 taxi's and waited over 40 minutes as they couldn't find the entrance.

The whole facility was amazing, the harbour views were exceptional. The animals walking around outside in the enclosure were lovely to watch from the full length glass doors in the room. We loved that we had access to the zoo daily, we stayed for 4 nights so we were able to wonder down each day at our leisure. We caught the ferry at the bottom of the zoo over to Darling Harbour and spent the afternoon in the city and at the Opera House. We loved the on-site restaurant for buffet breakfast and dinner daily, views from the restaurant over Sydney Harbour were lovely. The zoo itself is very impressive and the staff and volunteers do an excellent job, it is very apparent that they all love being there.

Stayed in October 2023

We didn’t eat in for dinner as it’s not really geared for kids food wise - it’s a little more upmarket and “spoil yourself” which is fine and made no difference to us - we just headed down to the local tavern Buena.

We stayed in an animal view room - “Thunder” the koala slept right outside our window and we were able to watch him eat (and mostly sleep!) such a privilege. Just wow. Retreat team were incredible. Views of the harbour were a knockout. Superb all round.

Stayed in January 2024

need bit more interaction with animal.

Where the property located is excellent. idea of being loacted inside the zoo is appealing

Stayed in January 2024

Cocktails were weird

Food was great

Stayed in December 2023

Didnt hear lions or elephants during the night Expensive restaurant and not able to provide for ourselves in room like a .microwave would be good at least Construction work going on route in zoo closed make cut through zoo to ferry confusing

Staying at a zoo Breakfast was awesome lovely crew Helpful and generouse vouchers the bar great views from reception and restaurants And koalas out side our rooms

Stayed in December 2023