There was bad smell in room

Comfortable

Stayed in February 2024

It was a very good stay. My Vugar is very professional and polite. He is the best manager.

Stayed in January 2024

They just provide 2 small bottles of water. Sugar & tea sachets were never refilled. Facilities were not like a five star hotel.

Location & ambience was good.

Stayed in July 2023

Spa and swimming pool very good The bello and bed not comfortable Hotel Place are good The hotel staff are friendly and helpful cleaning staff good

Stayed in June 2023

food n restaurant

rooms & lobby

Stayed in May 2023

service os very ordinay.

very far, service is very average,

Stayed in May 2023

It is though a bit expensive for the facilities it offers. I had booked it half the price through Expedia, but hotel cancelled the booking without assigning any reason and then I had to book it again, this time through Booking.com at twice the price - 175 AZN for a night for 2 people , with breakfast. Breakfast was a bit of a disappointment. The spread was small and the staff did not replenish the dishes that were getting exhausted.

Arion is a decent hotel, good for a couple of nights stay, though its a little away from the city center but getting around in Baku using Bolt app is very convenient. Rooms are ok, though not very big. Basic amenities have been taken care of.

Stayed in May 2023

the massage service is not good. They charge for one hour and did only 30 minutes

The price is reasonable

Stayed in February 2023

Location is high standard but far away from most of the attractions

Cleaning and staff so cooperative, refill all the required items in room thats very good. Breakfast is good comparing to other

Stayed in December 2022

it didn’t meet to my expectations as when i booked i ask for superior room but i got small normal room. also i asked for breakfast which they didn’t include and i had to pay for the breakfast whenever it needed.

it was good

Stayed in December 2022

lacking a little va va voom. more functional where it felt with a little extra it could be really good

large rooms, helpful staff

Stayed in December 2022

We wanted to get a couple of hours sleep before a flight but there is too much noise and not enough soundproofing. Through the door you can hear the music in the foyer, constant ringing sounds of the staff radios/wallow talkie set on loud.

The facilities were very good, comfortable and clean.

Stayed in October 2022

room furniture room lightings hotel location

breakfast TV international channels Quit room reception car parking available

Stayed in September 2022

The staff didn’t understand English and they provide me joined two single bed as a king size bed

Breakfast only include the local food which is not appropriate for the foreigners. Please improve it

Stayed in August 2022

sound of the lobby reach the room smell of cooking in dining area Swiming area

small size and close to each other easy life inside hotel Turkish hamam was perfect and massage was good staff was helpful

Stayed in August 2022

Front office staff are very cooperative and helpful.

Stayed in January 2022

Coffee from coffee machine for additional charge at breakfast (but filtered coffee and tee included). A bit far from city center, but the taxis are very cheap, so we used only taxi.

We had a huge room on the highest floor (we ordered a suite) with excellent bed and great bathroom. Very quiet and pleasant hotel. We used their transportation service from the airport, it was pretty expensive for Baku, but worth it. The breakfast was fair, not many choices, but ok. We came to hotel at 6 in the morning and they give the room and breakfast for half day price - fair enough. Very good service at reception, fast and professional. Our room was properly cleaned every day.

Stayed in October 2021

pool was out of order.

nice friendly staff. arranged for onsite Covid test at a very short notice. big rooms with all amenities. breakfast was decent.

Stayed in October 2021

Clean rooms, courteous staff especially Mesme who went out of the way to help and good breakfast.

Stayed in July 2021

As guests, we anticipated a warm welcome and assistance with our luggage. However, we were disappointed to find no help available upon arrival. Check-in took an unexpectedly long 30 minutes, despite our punctual arrival at 5 pm. Surprisingly, even guests who arrived earlier than us were still waiting. To add to the inconvenience, we were initially assigned the wrong room, contrary to our booking. Although the staff promised a suite upgrade within 50 minutes, it turned out to be the same standard room we had booked, devoid of any luxury amenities. The room itself was disheartening, with stained floors, a dirty bathroom ceiling, insufficient clothes hangers, worn-out towels, and a strong chlorine odor. Breakfast fell short of expectations, lacking coffee and offering only uncut bread that guests had to handle themselves. Despite requesting room cleaning before our departure, there was no change of bedsheets. Given the poor value for money, subpar service, and communication issues with the staff, it's questionable whether this establishment merits its purported 5-star rating.

Nothing

Stayed in April 2024

all good

great staff great hospitality realy enjoy a lot

Stayed in November 2023

nothing

every thing was very good

Stayed in August 2023

Staff was extremely nice and helpful and hotel was very clean

Stayed in July 2023

Lighting was nit the best, absence of a bed-side lamp? Seemed the room was still being renovated and unfinished.

Spacious room with balcony , the gym and pool services provided. Very nice breakfast. The restaurant is really good

Stayed in June 2023