Pool was not temperature controlled and jacuzzi not working.

Excellent staff. Very accommodating.

Stayed in April 2024

Səhər yeməyi çeşidləri daha çox ola bilərdi.

Otaqlar geniş idi, çay və hətta kofe aparatı belə var idi. İşçilər gülərüz idilər və kömək etməyə çalışırdılar. Biz ailəmizlə getmişdik və çox razı qaldıq.

Stayed in March 2024

The bowling was too loud and noisy. You can hear it from the rooms, and made it very hard to nap/sleep in the afternoon and night time since it ran past 11 pm. Bowling should be moved to where the gym is.

The balcony and view.

Stayed in August 2023

Fantastic hotel and amazing staff

Stayed in August 2022

Breakfast was somehow expensive. Fork, spoon and glasses were insufficient.

Perfect location and very clean.

Stayed in August 2022

The location is excellent and the hotel was good with its friendly personnel.

Stayed in August 2021

Service.

Location is good, stuff were welcome.

Stayed in August 2021

Location and services is good.

Stayed in July 2021

In restaurant couches were a little bit dusty, in Novbahar restaurant non of confiture was available

Personal is very friendly, rooms very cozy and clean, view is wonderful

Stayed in July 2021

Nothing

All perfect

Stayed in April 2024

WiFi was little bit weak in room also Tv does not support internet .

Big walking area. Entertainment places.

Stayed in February 2024

👍

Stayed in November 2023

Stunning and silent nature, good location,mountain view was enjoyable.Thanks for the quality service.

Stayed in September 2023

Lovely hotel and staff. Everything was nice. Breakfast is offered with a wide variety of food. It was enjoyable. The room was clean with the essentials. Affordable price, excellent location. Breath-taking veiw from balcony. We enjoyed fresh air and a beautiful view.

Stayed in September 2023

Only the quality of outdoor restaurant's (Novbahar) service once (it happened just once) bothered. This restaurant's staff could be more thoughtful while serving. As it happened once we considered it just happening. Everything else was excellent.

Everything was perfect. You could find everything you need. Comfort is this! Planning to go again

Stayed in August 2023

Its not a 5 star hotel- they lost their rating and have not updated it. Booking com is not aware if this or its not been updated. It used to be a 5* hotel under different management , NOT ANYMORE.

Staff Location Wifi quality

Stayed in August 2023

Sakit, Sadə, Səliqəli. 3 tərəfdən tam yaşıl dağlarla əhatə olunmuş gözəl bir məkan.

Stayed in August 2023

Otelin yerləşdiyi yeri və mənzərəsini çox bəyəndim. İşçilər çox mehriban, xidmət səviyyəsi yüksəkdi. Axşamlar canlı musiqi istirahətimizi daha yadda qalan etdi. Təşəkkür edirəm.

Stayed in July 2023

Location and good personal

Stayed in July 2023

When do reserve, in information added that breakfast are included, but when we’ll coming, in reception said that breakfast not included because you buy room from booking.com. Also sauna is not very well and water in swimming pool very cold, maybe 18 c

Big room, and tea, coffee. Big wc room, hot water. Allowed pet, it is excellent.

Stayed in August 2022

Pool not clean, bar poor, no light at night in the garden

View from my room

Stayed in July 2022

Nothing, all was perfect.

Wooooooooooooow. Really wow. Just amazing in every respect and every detail. This is the second time we visit this awesome hotel and the first to be in Winter time. My family and I were delightfully surprised by the snowy atmosphere during our stay this time celebrating the colorful and fascinating Novruz holiday here in the north-west of Azerbaijan. The presence of snow with hights snow height reaching one meter and above in some spots added another element of enjoyment to our stay. The fact that the hotel is built on a huge area of land comprising soccer, basketball and tennis fields and courts, a huge terrace, wonderful indoor swimming pool and SPA facilities (free of charge for hotel guests), bowling alley with four lanes, cinema, indoor sports such as billiard, table tennis, Foosball, etc makes you feel you don't want to leave the hotel for touring or other activities. We stayed two wonderful nights and plenty of action-filled vacation to the point all of us were literally crying when we had to leave on our third nights. We can stay a month or more here and never feel bored or wanting to leave; it's just a piece of heaven on mother earth. A word of thank is absolutely due to the wonderful and ever-smiling staff of the hotel without exception. Special thanks to the gentleman in the front desk, sorry I didn't remember his name as I wrote this review, but he is the one reception staff who speaks very good English. I had the pleasure to chat with him several times during our stay. Also I would like to thank him for offering me and my family free, wonderfully tasty sweats special for the Novruz. Last words, if you are in Qax and want to enjoy a wonderful stay, don't think of any other hotel in the area. Qax is also beautiful all year-round so no matter what season you visit, you will definitely enjoy. Happy Novruz holiday to my wonderful and stunningly beautiful Azeri wife and to all the wonderful people of friendly Azerbaijan. Yaşa Azərbaycan.

Stayed in March 2022

To start with: this is definitely not a 5 star hotel. Not in terms of service, not in terms of comfort, etc. The hotel is outdated and in need of renovation and renewal of the furniture. We discovered the day of arrival after a long walk in the mountains that we have no hot water. After calling the front desk for the first time we were told someone would come over. Half an hour later, no one had stopped by and my husband called again with the message that we are also hungry (it was around half past seven in the evening) and that we would therefore like to take a shower and have dinner afterwards. No one came after this phone call. In the end, after waiting for 1 hour, we tested the water and it was lukewarm and okay to shower. No one else spoke to us about this the same evening. That is very unfortunate and certainly not good service. In addition, the breakfast is not what you expect from a luxury 5 star hotel. There was very little choice and from what was there it was clearly visible that most of it was not daily fresh.

The waiters in the restaurant works very hard and does their best to please the guests. They were very friendly and took the time to listen to you.

Stayed in August 2021

But! Personnel was awful: some personal items were thrown away and did not even excused about it. WiFi at the room did not work properly. Prices at the restaurant were ok but.. the menu can confuse you: you may not to find what you want written in there. I heard that during the last pandemic administration of El Resort Hotel has changed and the new administration have fired some experienced people. Therefore you may a little bit surprised to see pakistani guy to take an order.

Place, the view, meals were ok. You can play bowling, footbal, tennis with your family and friends.

Stayed in August 2021