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Reviews of Grand Hotel Europe 5 stars

Tbilisi Prospekt 20, Nasimi, AZ1078 Baku, Azerbaijan

#151 of 307 hotels in Baku

Guests' Choice

Review score

Based on 45 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.8

  • Location

    8.1

  • Facilities

    8.2

  • Staff

    9.3

  • Value for money

    8.5

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 8 May 2024

    9.0
    Thanks alot.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 2 nights

    Thanks very much for the very helpful recepcionest sataff Mr. Kenan and Mr. Balogan. I asked for one additional stay night and the response was very good and even some special discount was give for this aditional night.

    Stayed in April 2024

  • Reviewed: 3 May 2024

    7.0
    It is OK for short stay
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Looks very old building, needs maintenance.

    Price is very attractive, I git room with balcony, so nice view from it.

    Stayed in May 2024

  • Reviewed: 7 March 2024

    8.0
    I like the journey
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    They need do best in the breakfast and bed because it’s soo hard

    I like everything in it specially the worker

    Stayed in March 2024

  • Reviewed: 16 July 2023

    9.0
    Good for short business trip, lovely staff.
    • Business trip
    • Group
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The hotel itself requires some renovation. The menu is ok but for 5 starts hotel the food is quite simple. Good for having a lunch during business trip, but not more.

    The staff was very helpful and kind. Special thanks to Vugar, the manager of the restaurant for being very hospital and delivering great service. Also to cleaning ladies Aynur and Ilnara. The room was very clean every day, water supplied with no limits. We just contacted them when we needed some supplies, everything was delivered with no additional charge.

    Stayed in July 2023

  • Reviewed: 22 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Traffic to the place could be bad during peak hours. The side road leading to the hotel looked very quiet and dark at night.

    Old Hotel with good interiors. A bit cut off from the main city. The breakfast was very good and staff was very friendly. The size of the rooms were very good. Ample parking space.

    Stayed in April 2023

  • Reviewed: 4 June 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 5 nights

    Amazing selection of food for breakfast from omelettes made to order to choice of savouries, fruit, cheeses, salads and more. Room was very spacious as was the balcony with à view over the town and the Caspian Sea and with birdsong from the park below. Concierge, réception, breakfast waitress and coffee bar manager all gave excellent friendly service in good English.

    Stayed in June 2023

  • Reviewed: 3 May 2023

    8.0
    Short stay in Baku
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 4 nights

    The facilities of the bathroom. For me it was a little challenge to get in to the bath to take a shower :) because except high bathroom itself there were installed the glass curtains. The total height is about the middle of your hip. So you need to rise your leg quite high. Getting out also is a little challenge :) if you are old and not a sportsmen it might be an issue for you.

    It was a business trip for me right before Formula 1. The hotel is not new and the facilities looks little bit old and some times not practical. The hotel is located in a quite area and if you get room with the windows to the back yard you will enjoy the the silence compare to the other side that comes out to the busy road. What I really liked it was the bed. It was very comfortable with a hard mattress. You would never feel any back pain after sleeping in such bed. 10 points for it! The breakfast was alright. The staff is very friendly and helpful. For the conclusion it is nice hotel for offered price.

    Stayed in April 2023

  • Reviewed: 3 May 2023

    8.0
    Good option away from downtown.
    • Business trip
    • Group
    • Deluxe Double Room with Balcony
    • Stayed 4 nights

    The only thing that was not meeting the standards of the hotel was the Wi-Fi. Most of the time there you could not connect to the network at all, and when you do, the internet was really slow and unstable.

    Nice hotel in a safe area, right next to some embassies. Spacious rooms, good breakfast and not that far from downtown. We walked several times and it took us a good 1 hour walk to get to the center, but there are plenty of shops and restaurants on the way.

    Stayed in April 2023

  • Reviewed: 26 April 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 2 nights

    it is far from the attraction , you need taxi

    The cleanness of the hotel , comfortable and staff were great , breakfast was great

    Stayed in April 2023

  • Reviewed: 18 January 2023

    9.0
    very good I enjoyed
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    limited good options

    very kind staff

    Stayed in January 2023

  • Reviewed: 9 January 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom showers flow was very low. No drain outlet if water spills outside shower area. Breakfast was not upto the expectations of 5 star Hotel.

    Rooms were capacious and comfortable

    Stayed in January 2023

  • Reviewed: 11 May 2024

    10
    It's worth the money and well located. The rooms are of good size.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    The staff, especially Muhammad Ali, was very courteous and helpful .

    Stayed in May 2024

  • Reviewed: 27 April 2024

    10
    Exceptional
    • Family with young children
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    All perfect

    Exceptional hospitality

    Stayed in April 2024

  • Reviewed: 24 April 2024

    10
    Good to stay on this hotel
    • Leisure trip
    • Group
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Good

    Good

    Stayed in April 2024

  • Reviewed: 12 April 2024

    10
    Excellent location and great stay
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    House keeping staff. Supporting staff Aziz, All staff were polite. Managers were very accommodative and supportive.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    AC was not working, Bathroom shower area was blocked

    Stayed in April 2024

  • Reviewed: 1 March 2024

    10
    This is a wonderful hotel. the rooms are large, clean, with balconies with wonderful views of Baku, lots of air. The per
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Perfect all things considered!

    Stayed in February 2024

  • Reviewed: 2 January 2024

    10
    Good hospitality
    • Leisure trip
    • Group
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Stuff are so kind and helpful specially receptionist stuff and Ramik and Jamal and Faiq. Many thanks 🙏

    Stayed in January 2024

  • Reviewed: 21 December 2023

    10
    Amazing experience
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The reception staff kindness Respectful Helpful with a very good Response, Location of Hotel is good, Hyper Super Market, Restaurants, Barber Shop(loft), Gasoline station and other services are nearby. Hotel is very clean furniture is in very good condition Carpet is clean also they have balcony I can see the sea from the hotel bolt and taxi always available they

    Stayed in December 2023

  • Reviewed: 14 October 2023

    1.0
    Unprofessional
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 11 nights

    The manager made an accusation against me that i might try to leave without paying, and that i owed them a lot of money! It was an 11-night stay, so of course the bill was bigger than just for a few nights. I have never been accused of such a thing, and to make such a baseless accusation isn't only unprofessional, if i might add stupid in this case. The staff knew well that i was there for an international conference which was inaugurated by none other than their president. Next time in Baku, i'll just stay in InterContinental or JW Marriott Absheron etc.

    The housekeeping staff was extremely nice!

    Stayed in October 2023

  • Reviewed: 18 September 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 18 nights
    • Submitted via mobile

    Nothing

    Great staff, beautiful view, best location

    Stayed in September 2023

  • Reviewed: 5 August 2023

    6.0
    Fine with location &staff other very bad
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Poor services

    Location

    Stayed in August 2023

  • Reviewed: 30 April 2023

    10
    Grand Hotel Europe is a great choice.
    • Business trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    As we were a group, we took also a third room Deluxe double room, everything was amazing. 10/10 Location is very secure as it is full of Embassies. Check my previous review.

    Stayed in April 2023

  • Reviewed: 30 April 2023

    10
    I'd absolutely come back to the same hotel in future visits to Baku without any hesitation.
    • Business trip
    • People with friends
    • Deluxe Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Desk area in the room. Rooms are made for deep sleep, very soft lamps lights at night. so the light didn't help me work at room. Desk lamp As not enough. The hotel has a beautiful lobby to take your PC down

    The hotel has a good quality to price ratio. I stayed in a Deluxe Twin room. The staff is so friendly. We arrived at 5 in the morning, the staff was so helpful. Kudos to the reception guys and the restaurant staff. (Smiling, helpful, kind and professional) Thanks for the cleaning staff for keeping my room tidy and very very clean. The location of the hotel is 10-15 min far from Nizami street by car. But I invite you to discover the hotel surrounding if you like walking. It is very interesting. Bus station is at 2 min walking from the hotel, taking to all destinations. get your bus cards.

    Stayed in April 2023

Showing 1 – 25

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