Everything overall good. Tips are a must. Felt little frustrated when the waiter left the bill cover in room expecting a tip. Right at the end, when the bellboy placed luggage in car. I didn't tell him to, he did it by himself expecting a tip and surely I was about to give. But before I could put my hand in pocket, he blurted out about tip. Well, that's allright lad. However, I would deduct one point for that overzealous attitude.

Good central location. Nice hotel with old charm. Big rooms with a nice balcony. Good room service, hot showers. Nice accessories to take home. Reception was very kind and helpful. Kenan, the guy over there and all other reception people are the heart & soul of this hotel.

Stayed in May 2024

Thanks very much for the very helpful recepcionest sataff Mr. Kenan and Mr. Balogan. I asked for one additional stay night and the response was very good and even some special discount was give for this aditional night.

Stayed in April 2024

Looks very old building, needs maintenance.

Price is very attractive, I git room with balcony, so nice view from it.

Stayed in May 2024

They need do best in the breakfast and bed because it’s soo hard

I like everything in it specially the worker

Stayed in March 2024

The hotel itself requires some renovation. The menu is ok but for 5 starts hotel the food is quite simple. Good for having a lunch during business trip, but not more.

The staff was very helpful and kind. Special thanks to Vugar, the manager of the restaurant for being very hospital and delivering great service. Also to cleaning ladies Aynur and Ilnara. The room was very clean every day, water supplied with no limits. We just contacted them when we needed some supplies, everything was delivered with no additional charge.

Stayed in July 2023

Traffic to the place could be bad during peak hours. The side road leading to the hotel looked very quiet and dark at night.

Old Hotel with good interiors. A bit cut off from the main city. The breakfast was very good and staff was very friendly. The size of the rooms were very good. Ample parking space.

Stayed in April 2023

Amazing selection of food for breakfast from omelettes made to order to choice of savouries, fruit, cheeses, salads and more. Room was very spacious as was the balcony with à view over the town and the Caspian Sea and with birdsong from the park below. Concierge, réception, breakfast waitress and coffee bar manager all gave excellent friendly service in good English.

Stayed in June 2023

The facilities of the bathroom. For me it was a little challenge to get in to the bath to take a shower :) because except high bathroom itself there were installed the glass curtains. The total height is about the middle of your hip. So you need to rise your leg quite high. Getting out also is a little challenge :) if you are old and not a sportsmen it might be an issue for you.

It was a business trip for me right before Formula 1. The hotel is not new and the facilities looks little bit old and some times not practical. The hotel is located in a quite area and if you get room with the windows to the back yard you will enjoy the the silence compare to the other side that comes out to the busy road. What I really liked it was the bed. It was very comfortable with a hard mattress. You would never feel any back pain after sleeping in such bed. 10 points for it! The breakfast was alright. The staff is very friendly and helpful. For the conclusion it is nice hotel for offered price.

Stayed in April 2023

The only thing that was not meeting the standards of the hotel was the Wi-Fi. Most of the time there you could not connect to the network at all, and when you do, the internet was really slow and unstable.

Nice hotel in a safe area, right next to some embassies. Spacious rooms, good breakfast and not that far from downtown. We walked several times and it took us a good 1 hour walk to get to the center, but there are plenty of shops and restaurants on the way.

Stayed in April 2023

it is far from the attraction , you need taxi

The cleanness of the hotel , comfortable and staff were great , breakfast was great

Stayed in April 2023

limited good options

very kind staff

Stayed in January 2023

Bathroom showers flow was very low. No drain outlet if water spills outside shower area. Breakfast was not upto the expectations of 5 star Hotel.

Rooms were capacious and comfortable

Stayed in January 2023

Very good and clean and staff very good

Hussain and Kenan And Nigar very friendly and good treat with customer

Stayed in May 2024

The staff, especially Muhammad Ali, was very courteous and helpful .

Stayed in May 2024

All perfect

Exceptional hospitality

Stayed in April 2024

Good

Good

Stayed in April 2024

House keeping staff. Supporting staff Aziz, All staff were polite. Managers were very accommodative and supportive.

Stayed in April 2024

AC was not working, Bathroom shower area was blocked

Stayed in April 2024

Perfect all things considered!

Stayed in February 2024

N/a

I had an outstanding customer service, Vugar was very welcoming and helpful, he went beyond of my expectations and was always there to help if anything. Also I would like to mention Nigar, as she provided excellent help and support with my booking. I would like to say a big thank you to Vugar and Nigar, and to say that because of them I will be definitely coming back soon. I strongly believe that they are a key members for my exceptional stay I had. Thank you guys and I will see you soon!

Stayed in February 2024

The reception staff kindness Respectful Helpful with a very good Response, Location of Hotel is good, Hyper Super Market, Restaurants, Barber Shop(loft), Gasoline station and other services are nearby. Hotel is very clean furniture is in very good condition Carpet is clean also they have balcony I can see the sea from the hotel bolt and taxi always available they

Stayed in December 2023

The manager made an accusation against me that i might try to leave without paying, and that i owed them a lot of money! It was an 11-night stay, so of course the bill was bigger than just for a few nights. I have never been accused of such a thing, and to make such a baseless accusation isn't only unprofessional, if i might add stupid in this case. The staff knew well that i was there for an international conference which was inaugurated by none other than their president. Next time in Baku, i'll just stay in InterContinental or JW Marriott Absheron etc.

The housekeeping staff was extremely nice!

Stayed in October 2023

Nothing

Great staff, beautiful view, best location

Stayed in September 2023

Poor services

Location

Stayed in August 2023