Nothing special

Its just fine

Stayed in July 2023

Close to super bazar

Stuff was very friendly especially Nasim and rashad

Stayed in May 2023

During our 5 nights long stay there was no housekeeping. Not even waste bins were emptied and only third request for a new toilet paper was successful. Pool was closed; Spa did not work; Rooms are smoking which means they stink of cigarattes; as lake is right next to the hotel, expect mosquitoes. Bathroom had walk in shower and bath with shower, only walk in worked.

Friendly reception staff; possibility to buy a sim car and exchange money at reception; OK breakfast; the suite is really big; easy and secure to park; a supermarket, ATM and meal options right across the street, good WiFi

Stayed in May 2023

In one of the lamps there was a light bulb that did not light up. We had to change the room for an extra fee because the carpet was very worn. There is no coffee machine in the hotel. Only instant coffee from a jar. You cannot order coffee in the room even instant coffee.

The breakfast big and tasty. You can eat inside or outside. The room was spacious but at an extra cost. Large rooms do not have balconies, only a large window with a railing. Bedding good. Very good hotel food ordered à la carte and brought to the room.

Stayed in March 2023

Would suggest having coffee stations in the rooms with kettle, mugs, coffee etc

Rashadat was very welcoming and helpful.

Stayed in February 2023

breakfast

room and open space

Stayed in August 2022

Many facilities available on site have been closed or need attention.

Breakfast was functional, location is bit far from centre city but very calm and serene.

Stayed in July 2022

Hotel is dirty .. It's not properly cleaned .. smell in the room was very bad and room was full of mosquitos .. especially cleaning is a big issue here

Stayed in July 2022

No air conditioning, loud music all the time and no response

Nothing, worst experience of my life

Stayed in May 2024

AT THE CHECKIN IT WAS SMOOTH, I WAS ALLLOTED ROOM 208, WHICH LITERALLY HAD ANY WIFI SIGNALS, I ASKED FOR CHANGING THE ROOM, I WAS TOLD THE PROPERTY IS FULLY BOOKED, HOWEVER, I CANT SEE MUCH GUESTS IN HOTEL LOBBY OR AT BREKFAST HALL, AND CHANGE OF THE ROOM CAN ONLY BE DONE NEXT DAY. NEXT DAY AT BREAKFAST, THE BUFFET WAS LITERALLY SPREAD OVER ONE DOUBLE SIZED TABLE ONLY AND LITERALLY HAVING EVERYTHING IN JUST ONE SALAT PLATES EACH, OMLETTE WAS IN HOT BUFFET, BUT UNDER IT WAS NO FIRE, AND AS OF COLD WEATHER IT WAS COMPLETELY COLD, NO STAFF ATTENDING GUESTS IN THE BREAKFAST HALL, NO JUICE OF ANY TYPE ON THE TABLE. PROPERTY IS HAVING 5 STAR RATING, WHERE YOU SHOULD GET VARIETY OF BREADS, HOWEVER THERE WAS ONLY ONE SORT OF BREAD AVAILABLE, WHICH WAS HARD AND OLD. ANYWAYS, I TOOK MY PLATE AND HEADED OVER TO TABLE, WHICH WAS COVERED WITH CLOTHE NAPKIN, WHILE TAKING SEAT THERE I SAW A STAFF MEMBER COMING OUT OF A ROOM, AND HE SAID TO NOT TO SIT THERE, INSTED HE SAID TO ME TO USE THE TABLE WHICH WAS ALREDY USED BY SOMEONE ELSE EARLIER. AFTER COMING BACK TO ROOM, I ASKED FOR ROOM CHANGE, RECEPTION SAID TO ME TO COME TO RECEPTION, AT 12 PM FOR CHANGING OF ROOM, WITH COMPLETE LUGGAGE, AND TO MY IMAGINATION, I WAS GIVEN A NEW ROOM 204, ON THE SAME FLOOR, BUT I WAS TOLD TO BRING LUGGAGE DOWN TO RECEPTION FIRST, ANYWAYS ROOMS 204, WHICH WAS HAVING FAIR RECEPTION OF WIFI, HOWEVER THERE WERE BIG MOSQUITOS IN THE ROOM, AC NOT WORKING, IT WAS SET TO NOT WORK, AS IT SHOWS ON SCREEN THAT, FUNCTION NOT AVAILABLE. WHEN COMPAINED TO THE RECEPTION REGARDING MOSQUITOS AND AC, RECEPTION IS COMPLAINING TO ME THAT IN ROOM 208 I WAS COMPLAINING ABT WIFI, AND NOW IN 204 REGARDING MOSQUITOS AND AC, I WAS TOLD TO OPEN THE DOOR OF GALLERY FOR FRESH AIR, BUT I REALISED THE HOTEL IS CALLED LAKE PALACE, HOWEVER IT IS NOT A LAKE, IT IS A WATER SWAMP, WHICH HELPS IN GROWTH OF MOSQUITOS, I THINK NAME OF THE HOTEL SHOULD BE, "CITY SWAMP PALACE HOTEL" INSTEAD OF LAKE PALACE HOTEL.

JUST THE GUY WHO DID OUR CHECK IN

Stayed in November 2023

AC was not working and Locker also not working Spa facility they mentioned but not available

Stayed in November 2023

Just poor

It’s location

Stayed in October 2023

I booked the room for 2 nights. Ac wasn’t working in room, to only find out the whole building ac wasnt working. They said the ac will work the next day. Next day I went out came back about 3:30 afternoon expecting the ac is working. Still not working so I asked the manager I would lime a refund. The manager was awfully rude! Not supporting at all, and we been arguing for 10 mins. I left and book in another hotel. That hotel is nowhere near to 5 stars!!! It a 1 star. Breakfast was a 1 star rating too.

Nothing to be honest.

Stayed in October 2023

I liked everything, the staff is always smiling and very polite

I really liked it, everything I wanted to eat was on the table.

Stayed in October 2023

The location is a bit far from the center but there is a market right next to the hotel entrance and there is metro station 15 min far from the hotel.

Amazing staff supportive especially the receptionist Rashadat

Stayed in September 2023

It is very dirty hotel, smell of the smoke is very strong. Bathrooms are not clean, air conditioning isn’t working properly. TV is not working at all. Avoid this hotel especially if you’re staying with the kids.

Very nice staff!! They made the difference of our stay!

Stayed in August 2023

Nothing

So bad experience I asked for non smoking room where he provided smoking room more over in this room before guest is leaving he was smoking and same room given to me I booked room for 4 days but I checked out with in 2 days also I give him 50 manat cash for earlier check out Very bad service and experience

Stayed in August 2023

The bed is not in good condition and the bedsheet is very small to the bed.

The location and car parking

Stayed in July 2023

Everything,

The staff were gentle

Stayed in July 2023

everything

nothing

Stayed in June 2023

Breakfast spread could be better.

It was a pleasant stay at the property.

Stayed in May 2023

This hotel is absolutely disgusting and wonder how is it rated as 5star ? Starting of with check-in, the booking clearly says check-in from 1400. I was there at hotel by 1400 after long flight and to my surprise the hotel says, the room is not ready and will take 45 mins to be ready. I was kept waiting in the lobby for 45 mins till the room was available. Once after check-in, the room was smelling of cigarette. The bed was soo uncomfortable which I guess even a 1 star hotel might have better bed than this hotel. The room curtain was broken that we could not either open or close it properly. And this gives access to balcony which has a broken door that never closes. I had to sneak through the door to access the balcony and then use the coffee table to close the curtain so that none can see our room from outside. The sounds from next room was soo obvious that, I was embarrassed in front of my family when we could hear the next room couples having sex and moaning. This was soo embarrassment to me while this hotel does not have any privacy, Moving to washroom, The whole of washroom had only 1 light source with absolute darkness. The wash basin drainage was not working at all with water being clogged in restricting us from using the washbasin. The bath tub did not have hot water at all and had to manage with cold shower. The hotel has spa facility and when we got ready to use the spa down, the reception informs us that the spa manager is not there and thus cannot use it. I wonder why the board was kept on the reception with spa details ?

There is hardly anything I liked. Such a disgusting hotel and never recommended,

Stayed in May 2023

Breakfast buffet was a bit poor , No coffee machine , you can't control room temperature as it's central AC

Hotel Facilities was very good as they have Jacuzzi , sauna , Turkish bath , Staff is so friendly special thanks for Mr. Rashdat , Mr. Isa and Mr. Nadir who was so co-operative

Stayed in April 2023

all is good mashallah

staff is very good. mr teacher Nazim, Rashadat and hotel manager Mr Eetibar. hotel is good. price is good. thank you very much for everything.

Stayed in April 2023