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Reviews of Sapphire Marine 5 stars

Namik Guliyev Street 24, Sabayil , AZ1000 Baku, Azerbaijan

#217 of 308 hotels in Baku

Guests' Choice

Review score

Based on 34 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    8.0

  • Location

    8.2

  • Facilities

    7.8

  • Staff

    8.1

  • Value for money

    7.5

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 18 April 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Sound insulation of room: both door to doorway and door to next room could literally be seen through - light came through and so did noise. We missed one towel set, extra blanket and the blanket in the room was not 2 person width. Friendly staff corrected the mistake.

    In general good value. We were given room at the end of doorway

    Stayed in April 2023

  • Reviewed: 29 October 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Limited choice of breakfast not suitable for Indian meals. Limited features in the room for the money paid. It's on the outskirts of Baku. so we had to travel by bus though it's convenient and cheaper to travel but takes 40 minutes one way to reach the centre.

    We liked the helpful staff Ravan, Kenan, Hussain & lady chef from their kitchen don't remember the name.

    Stayed in October 2022

  • Reviewed: 18 July 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    as per new manager the place will change next year

    everything is good, good pool, good breakfast, good sea view, realy good staff, especially gurshad

    Stayed in July 2023

  • Reviewed: 18 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The water hot/cold not stable. There is no mirror in the room so you can look up yourself when wearing up. There are alot of ants in the room suddenly i found they are strolling on my snacks. Room service was not totaly completed when i checked inn so i called the reception asking for towels, tooth brush and paste and slippers, in my opinoin the hotel is not 5 stars hotel

    The view was great

    Stayed in July 2023

  • Reviewed: 31 March 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything perfect!

    Stayed in March 2023

  • Reviewed: 19 January 2023

    10
    View is majestic, rooms are cozy and staff is so cooperative. Breakfast is worth to have
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The view is majestic

    Stayed in January 2023

  • Reviewed: 4 September 2022

    10
    brilliant, friendly service
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    nothing

    everything

    Stayed in September 2022

  • Reviewed: 4 September 2022

    10
    perfect
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There’s nothing to dislike

    everything. guy on welcoming desk AMAZING PROFESSIONAL coffee. PROFESSIONAL

    Stayed in August 2022

  • Reviewed: 21 August 2022

    10
    Relaxing from start to finish
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    nothing to dislike

    everything I loved my weekend here

    Stayed in August 2022

  • Reviewed: 18 August 2022

    2.0
    I don’t recommend it to anybody, terrible stuff, terrible breakfast, terrible management.
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    stuff were terrible, gym was closed eventhough hotel wrote that they had a gym.

    pools were good.

    Stayed in August 2022

  • Reviewed: 15 August 2022

    1.0
    Worse hotel ever
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Sea View
    • Stayed 6 nights

    This is the worst hotel I ever been. I have no idea how it can have 5 stars as it even does not deserve 3 stars. The information about the hotel on booking.com is not true. One of the reasons I booked this place is nice pics of the gym but it was not working and we were told that it works only in winter! Breakfast starts at 9 am (I wake up at 6-7 and need my breakfast not later than 8 am as in other hotels around the world). The restaurant with breakfast does not belong to the hotel and they do not care about their guests. We stayed for 6 nights and every day we had the same set menu. You could only chose eggs. No coffee. 50% of breakfast was jams, honey, nutella, condensed milk. No sausages. Bread was not fresh. Some dishes were not cooked properly. Waiters were rude when we asked for teaspoons for jams as if it was something outstanding and not their job. At the begging of our stay we asked to give us take away breakfast at 8.30 am as we had a tour. The manager promised it but we did not get anything at all. Pools and beach also do not belong to the hotel and have weird rules. On the first date when it was just a light wind and no waves we were told that the beach is closed. Nightmare - they just do not want to work. I came to the resort but there are no proper facilities. Room facilities are old, towels look like 20 years old and some of them had holes. One day after room cleaning the toilet paper disappeared from the bathroom. We managed to find the general manager of the hotel to raise the complaints, but the GM is 25 years boy with no hotel experience and no influence on the staff. So this is officially the worst hotel experience I ever had after i travelled to 30 countries and stayed in over 100 hotels around the world.

    I have nothing good to say about hotel. Location is ok as at least there are couple of nice fish restaurants in a walking distance

    Stayed in August 2022

  • Reviewed: 2 August 2022

    2.0
    pathetic , bad service and unsympathetic staff
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    when we entered there was no bell boy to carry luggage , then we were told 5 in the evening that room is still not ready , then the room cleaner had such bad smell it was tough for us to even sleep, there is no vanity mirror in the room , my fiancé couldn’t even get mirror to get ready - she had to use washroom mirror. the pool closes @ 6 pm for a resort - what kind of rule is this ? in summer you would like to go and enjoy pool in evening not in sun in afternoon. won’t recommend this anyone coming to have good time and want good service - this is worst ever hotel and experience in Baku.

    only the view and rest everything was really pathetic , my worst ever stay in so called 5 star property , I won’t even give this property 2 stars based on service I got.

    Stayed in August 2022

  • Reviewed: 18 July 2022

    1.0
    Best for events worst to stay
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Sea View
    • Stayed 2 nights

    it was more like a wedding hall with additional hotel stay facility , loud music and events starts at 10 remains active till mid night ending with horrible fireworks of wedding ending , you simply cant sleep . Pool closes at 6 pm before which you cant go to the pool in scorching heat . Gym is not for room guests don't know for whom it is . Coffee is not complimentary in breakfast . Staff except Mr Vagif is non cooperative rude and doesn't understand English properly . Hotel is badly under staffed and Vagif is bell boy , server house keeping and everything . Claiming to be 5 stars its not even 3 . Highly not recommended

    Nothing there was to like except the room and terrace

    Stayed in July 2022

  • Reviewed: 16 July 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    it’s best hotel with perfect view with excellent price all you need amazing

    Stayed in July 2022

  • Reviewed: 15 July 2022

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Staff are not at all customer oriented, you have to beg for everything,it is far away from 5 star hotel, location is sea view other than that staff are least bothered to welcome guests, pics of room are not same as displayed.

    Stayed in July 2022

  • Reviewed: 13 July 2022

    10
    Exceptional
    • Family with young children
    • Deluxe Double or Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Some simple notes, and I expect the hotel to solve them directly. There is no special trolley for bags

    Everything in the hotel is beautiful, the view is wonderful, the staff is distinguished, helpful and nice, the services are integrated, the rooms are clean, spacious and comfortable, suitable for families and children, who enjoy the facilities of swimming pools, games and the sea

    Stayed in July 2022

  • Reviewed: 12 July 2022

    10
    Exceptional
    • Family with young children
    • Deluxe Double or Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very nice

    Stayed in July 2022

  • Reviewed: 7 June 2022

    5.0
    Passable
    • Business trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom very cheap quality accessories used. Towels can be better quality. Breakfast served at room kept in corridor not comfortable......

    Authentic Azerbaijan theme in hotel.... balcony sea view

    Stayed in June 2022

  • Reviewed: 29 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 11 nights

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: 27 June 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: 11 October 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2022

  • Reviewed: 25 August 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2022

  • Reviewed: 2 August 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2022

  • Reviewed: 30 July 2022

    8.0
    Very good
    • Couple
    • Deluxe Double or Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2022

Showing 1 – 25

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