Great location, friendly staff, very clean and great view

Stayed in May 2024

Cleaning should be improved .

Comfort.

Stayed in April 2024

The property was very nice neat and clean . All the facilities are good

Stayed in May 2024

Liked just everything

The staff was very helpful. Specially the front office manager Mr. Namig. Took care of all the small things.We had a one year old baby for whom we requested some special attention. He made it a point that we got everything we wanted.

Stayed in May 2024

Everything was perfect !

Breakfast was great. The chef who makes the eggs at the live counter was fantastic. He was very polite, attentive and caring. He was making the eggs with perfection ! 10/10 The staff at the reception were also great. Very helpful and caring. The views of the Caspian sea from the sea facing rooms were breathtaking

Stayed in May 2024

Perfect location

Stayed in February 2024

N/A

Very friendly staff always trying to help, they upgraded the room because the room we booked wasn't available.

Stayed in May 2024

The beds were extra fluffy and comfy

Stayed in May 2024

All good

Stayed in April 2024

breakfast was very good. we didn't expected

Stayed in April 2024

Price

Location

Stayed in April 2024

Clean , comfortable and great staff especially Mr. Suleyman At hotel restaurant and Ms.Fidan at front desk.

Stayed in April 2024

-

location

Stayed in April 2024

Nothing, all amazing 🤩

The staff were exceptional- friendly, welcoming and remembered our names at breakfast check in! Everything about the hotel worked for us as a family, close to the old city, the funicular, the park, the seafront walk, Deniz mall- great location- some reviews say it’s out the way- a 10 min walk and your in amongst Baku, via an underpass to the right of the hotel. Rooms were sound proofed, housekeeping was excellent and the rooms were large and comfortable- the kids raved about the showers! The Spa and Gym were small- but had the basics. Breakfast was exceptional, different options each morning to add variety to the basic brekkie options you would expect at a large international chain of hotels. Baku tours picked up from the hotel, which saved a walk to a central pick up location that many tours operated from outside the old city gates. All in all this was a great decision, considering we stayed at Nobel hotel for one night, cancelled our booking and moved to the Sheraton for the remainder of our holiday!! All in all, perfect for a family of 4 with a 15 & 18 year old!!!

Stayed in April 2024

Restaurant shall be open 24/7

Nice location

Stayed in April 2024

Everything including food and ambience was good

Stayed in April 2024

Bedsheets should be changed every day

Staff was cooperative Sea View rooms are exceptional The Breakfast buffet is acceptable with limited choices considering my Pakistani background. Paratha or Azerbaijan traditional bread should be included in menu.

Stayed in March 2024

Breakfast menu can be improved to suit the taste of the nationalities of the guests.

Staff were courteous, facilities were excellent and the location was prime

Stayed in March 2024

Rooms are small as compared to other 5stars

Location is so good

Stayed in March 2024

My experience with the spa service was somewhat underwhelming. While the spa itself boasted a relaxing environment and a variety of treatments, the service and execution of the treatments were average and left room for improvement. The music was loud and the experience did not quite meet the high standards set by the other aspects of the hotel.

My recent stay at the Sheraton Baku Intourist Hotel offered a delightful experience marked by friendly staff, impressive facilities, and a serene sea view from my beautifully appointed room. The hotel's ambiance and its attentive service made my visit both pleasant and memorable. The staff at Sheraton Baku Intourist were commendable for their good nature and eagerness to assist, making every effort to ensure guests feel welcomed and valued. This level of service was consistent across all interactions, contributing significantly to the overall positive experience of my stay. My room featured a stunning view of the Baku eye and Baku Boulevard, providing a peaceful backdrop to my visit. It was not only the view that impressed; the room was tastefully decorated, and equipped with modern amenities, making my stay comfortable and enjoyable. The dining experience was particularly noteworthy for its inclusion of a few vegetarian options, which were both thoughtful and flavorful, catering well to dietary preferences.

Stayed in March 2024

breakfast and rooms were fine

Stayed in March 2024

Very nice and clean hotel. Although location is slightly off from the center but manageable

Stayed in February 2024

Nothing

Location, staff

Stayed in March 2024

Delicious breakfast , sea view and all staff are very gentle

Fidan is very helpfull and professional, she help us to found a rental car and she help us to book a night in the caravansary in Sheki. She let feel us home

Stayed in March 2024