Very cool architecture, beach access and good food options as well as a really well equipped gym. The rooms had a good size and from most of the rooms you can access the pool directly which is a great feature

Stayed in March 2024

There needs to be a step provided as an aid to getting in/out of bed; this is particularly so if you are short or have a disability. Unfortunately I was both. Having this available will be good as it gives your guest the choice.

Breakfast was good and there was variety to choose from. All the Staff were very friendly and accomodating. Was provided with a wheelchair back to my room. Was assisted to and from restaurant as it was raining and the path to the beach front restaurant was slippery and dangerous. The friendly staff made my stay enjoyable as they were always willing to help. Any issues or problems I encountered were dealt with promptly. The staff are hard workers from my observations.

Stayed in December 2023

staff and dinner buffet was very bad for too much money

Not very friendly staff

Stayed in December 2023

Gym needs updating. Adjoining room next door mean the noise came through the locked door

Massive comfy bed. Location. Staff were always friendly helpful and attentive

Stayed in December 2023

I found it extremely dangerous that the stairs were not regularly mopped and kept as dry as possible. Given the number of levels to climbs those with slippers were accidents waiting to happen.

Facilities generally clean, staff receptive, views nice and the location ideal for me.

Stayed in December 2023

The room wasn’t the cleanest. The shower and bedroom mats were dirty as well as the tub and shower curtain. The grout in the tiles were black (which indicates a lot of dirt) and air was stuffy and a bit musty. The couch needed a deep clean. I didn’t like that there was not a consistent supply of bottled water. I believe water is something that should be provided daily to guests as a necessity.

General atmosphere and infrastructure

Stayed in March 2023

Very poor communication after reservation from hotel. No airport pickup as requested.

Very good breakfast

Stayed in January 2023

The room we had was tired; the vent on the window could not be made to stay shut, so bugs entered and did their damage to us. The area round the wash basin was old and tired, showing age and wear. However, everything worked, except one of the plug sockets in the bedroom sparked and we did not use it. After Covid and lack of income, you cannot blame the group for not immediately spending money on upkeep.

There is a nice beach with bar/dining area. The site is very agreeable, pleasing to the eye

Stayed in December 2022

Room cleaning, very random days for different levels of cleaning and bedding only cleaned once a week. Bath needed to be replaced as the coating had lifted, but as we only used for showering this was not a major issue, just a bit of an eyesore.

Location spot on for getting about the island. Beach front hotel, watching the surfers was amazing. For general snorkelling and open water swimming we had to use pebble beach, but this was not too far a walk on the sea front and we got to get a cuzz's, few banks beers for a fraction of the price charged by the hotel.

Stayed in March 2022

the property (indoors is a little dated), but has all your basic needs covered.

the swimming pools, location on the beach and near restaurants and amenities can’t be beat.

Stayed in March 2022

very grotty and dated bathroom slippery tiled corridors and stairwells

location of hotel and size of bedroom

Stayed in February 2022

The bed was was too hard.

Fine, but waiter service would have been welcome.

Stayed in January 2022

The rooms were a bit dated and needed to be refurbished.

The staff was very nice and well trained.

Stayed in January 2022

The room (in the plantation area) we stayed in was quite outdated. Some of the facilities throughout the hotel are in need of updating or refresh. It didn't meet my expectations of a four star hotel.

Staff were friendly and location was good in close proximity to Carlisle Bay

Stayed in January 2022

Very little

Stayed in March 2024

The bed was very firm, I prefer soft mattresses

The staff were incredible. So friendly helpful and welcoming

Stayed in March 2023

Rocky sea floor makes direct access at the front of the property difficult. However a short walk 50 metres either side of the property make’s access much easier.

Friendly staff with an all inclusive option that provides good value

Stayed in February 2023

lovely looking place

Stayed in January 2023

Nothing

The staff was great, food was amazing

Stayed in December 2022

Everything was great.

Breakfast was wonderful. Exceptional food, and lovely service.

Stayed in November 2022

faster processing - we didn't do all inclusive, many staff were slow with getting c"charge to room" processed. Staff doing renovations started between 6 and 7am, way too early.

Loved breakfast, especially omelettes Gym was good to start the day with Beach was clean and surrounds (both fountains and plants) very nice

Stayed in April 2022

staff were seriously unhelpful. everything we asked as simple as ‘ can we book a table for dinner’ was met with utter boredom.

location

Stayed in March 2022

a bit tired and put if date bathrooms. The food was very over priced, £52 for two omelettes and 2 coffees for breakfast!!!

location to the beach and rooms sizes are good.

Stayed in March 2022

The cleaning schedule is every 3 days. This was not expected and as it hot and sandy, we really had to clean daily ourselves. not something I like doing in holiday/ working abroad from home. Id you are working home and away, the internet is really bad. I had to use my hotspot which cost me a fortune roaming.

it was on the beach and pool was superb.

Stayed in February 2022