Lack of toothpaste in toiletries

All the things about the property were amazing. The staff, amenities, cleanliness and especially breakfast and location of property were great.

Stayed in May 2024

There is nothing there for dislike except the elevator is small but ok..

The staff attitude towards customer is outstanding they are really helpful with smiling face.. Specially Mr Theo and Mr Yaseen both are wonderful guy’s and both are really sweet and professionals. The place is very neat and clean with peaceful neighbourhood near by the train station.. We really enjoyed our stay at there and will definitely visit soon in sha Allah…

Stayed in April 2024

hotel public areas need some refresh , but its not something horrible

breakfast was very good , but not a lot of options there was a problem with the lights in the restrooms and I forgot to complain , the hotel noticed the problem and gave me the breakfast for free as a compensation. thats very good service !

Stayed in May 2024

Nothing

Yassine the receptionist was very kind and helpful, The location is very good and the room was clean!

Stayed in April 2024

The light sockets from the bathroom were dusty and you could see the dust falling. An improvement could be made in the bathrooms as the look and utilities are pretty old

Location and bed

Stayed in May 2024

On photos looked way better than in reality. Rooms are too small, and hotel feels like a labyrinth.

Location and the staff were great.

Stayed in May 2024

Prices are rising across the board in the world. So no specific let down for this hotel

Personel was truely great! Super friendly and allways ready for.conversation or a helping hand

Stayed in May 2024

The staff were attentive and nice. They promptly respond to inquiries.

Stayed in May 2024

Nothing!

Location near the downtown area, hotel staff very nice, the bedroom size is big, the shower water is too fast is very good 👍, the hotel breakfast is very yummy and not expensive 😋

Stayed in April 2024

The way you had to get to your room was really awkward. Room needed a bit more updating like hooks for the towels in the bathroom, higher bed side tables and a second suitcase holder for the second bedroom. Long enough cable for the kettle to be plugged in and working light bulbs in the main room. Safe would have been good.

It was quite at night times. Breakfast really great. Staff very nice. Location very good

Stayed in April 2024

The elevator is a bit small, just for one person, The shower drain was a bit clogged was difficult to no make a flood

The location is perfect , the bed, the personal.

Stayed in April 2024

Only size of room, absence of carpet and water in the room.

Location, clean, warm, quiet, breakfast was very delicious, staff were very friendly and kind

Stayed in April 2024

No milk replaced in the room so couldn’t Njoy a coffee and the coffee machine in reception was out of order.hairdryer did not work either

The room was clean and the bed was comfortable.Shower great 👍 Great location metro 2 mins away so easy access to get into the centre Easy access to trains if you want to visit brughes or Ghent for a day

Stayed in April 2024

It was simple and tidy room, great location and very nice friendly stuff.

Stayed in March 2024

Elevator tiny, everything outdated and oldish, basic and never upgradwd

Breakfast and staff

Stayed in March 2024

Unfortunately there was only one power outlet working in my room, which had to be used to recharge my phone, so there was no way of using the mini fridge, kettle, and lamp at the same time. I asked for a power strip, but they didn't have one available.

The position of the hotel is great, with lots of stores and restaurants nearby, close to the city center and main attractions, also close to subway stations. Staff was nice and the room was spacious with a comfortable bed and good shower.

Stayed in March 2024

Nothing so bad really. It's a bit odd to have to go downstairs from the lobby, then down a hall to reach an elevator to go up to your floor. Could be inconvenient with overly large/heavy luggage, but quite manageable with small suitcase, though watch your head if using the stairs instead. I find it rather expensive, but such are Brussels prices, so this is likely still cheaper than many other comparable places in that part of town.

The staff very friendly and helpful, clean/comfortable room with good WiFi, quite a good and diverse breakfast. The location is near a tram stop, making it easy to get from/to the airport, so a good place (also plenty of nearby shops/restaurants), especially if you need to be based in that part of town.

Stayed in March 2024

room quite small, elevator very small and hotel seems outdated.

good location

Stayed in February 2024

My room had mold under the window, the hand soap was almost empty, there was no conditioner, just a 2-in-1 shampoo and liquid soap, and on one of the days I stayed the shower didn't get hot.

The staff is very friendly and attentive and the location of the hotel is great, you can walk to the Grand Place and there are 2 metro stations just a few minutes away.

Stayed in March 2024

Climate doesnt heat. 318 Number room.

Breakfast, Personnel, Location were very good.

Stayed in March 2024

Nothing

It was comfortable

Stayed in February 2024

There's a kettle and table light on the table in my room but there's no outlet near there. In addition, there's only three outlets in my room, included for TV and hairdryer and only two of them worked. It should be fixed.

The receptionist were very kind and friendly, which made my impression very well. And the location is also good, only a minuets walk from the nearest Metro station. There's air condition in my room. It worked very well and it was very comfortable!

Stayed in February 2024

Layout of the building was a little confusing but once I got used it no problem. Overall my stay was perfect.

Friendly and helpful staff. They phoned me as promised to tell me my room was ready. Room was quiet and comfortable.

Stayed in February 2024

The only negative aspect was the fact, that everything was a bit dated, e.g. the door handle of the bedroom almost fell off, parts of the toilet were loose etc.

I had a very good stay at this hotel. The room was clean, big enough, it had a good bed, a fridge and a water cooker for some instant coffee or tea. The staff was very kind and the location of the hotel excellent.

Stayed in February 2024