Grasmarkt 78-80, 1000 Brussels, Belgium
#93 of 193 hotels in Brussels
Guests' ChoiceBased on 997 hotel reviews
8.1Cleanliness
8.3
Comfort
8.4
Location
9.7
Facilities
7.9
Staff
9.0
Value for money
7.9
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 September 2023
Ross
United KingdomThe bathroom was very dated
Ideal location in the heart of the centre of Brussels. Easy to find and the room although simple, was sufficient.
Stayed in September 2023
Reviewed: 24 September 2023
Fawn
United StatesTub was slippery
Location was great, breakfast was nice, front desk very friendly
Stayed in September 2023
Reviewed: 21 September 2023
Oleksii
GermanyGood location, right in the center of the city. Breakfast is available, but there is a good cafe at the ground floor with several nice options for breakfast and lunch for reasonable prices.
Stayed in September 2023
Reviewed: 21 September 2023
Alex
United StatesBathroom was a bit outdated, particularly bathtub
Location was great. Reception staff was wonderful
Stayed in September 2023
Reviewed: 19 September 2023
Buenaflor
NorwayI like almost everything.
Breakfast is good and location is excellent.
Stayed in September 2023
Reviewed: 18 September 2023
Thananphat
United KingdomI would like to have more drinking water
Area and good shower
Stayed in September 2023
Reviewed: 18 September 2023
Clare
United KingdomBreakfast options were a little limited.
Comfortable room in a cute little boutique hotel. The location is amazing as the hotel is just steps from the Grand Place, and a short walk from several bars, restaurants, supermarkets, and public transport options. The staff were accommodating and friendly and even allowed us to leave our luggage at reception for a few hours after checking out. We loved being able to pop downstairs to the café for early morning coffees and late night hot chocolates.
Stayed in September 2023
Reviewed: 17 September 2023
Teresa
United StatesThe air conditioner was very slow to work or did not work. The room finally cooled down by morning.
Excellent stay. Excellent staff.
Stayed in September 2023
Reviewed: 15 September 2023
Ioana
RomaniaThe room was very small.
Nice location and cute lobby/coffee place on the ground floor.
Stayed in June 2023
Reviewed: 11 September 2023
Judith
United KingdomWe should have been allowed to have breakfast. Got there at 1 minute to 11 on a Sunday and all the hot food was still out with people going back for more, no reason to turn us away. We would have been paying for it so they lost money. Just lazy. If they stayed open til 11.30 on Sundays it would give the hotel a real edge on competition too. Aircon was flaky and we had to call for help to get the kettle and tv working. Overly complicated process for netflix to work.
Easy quick helpful reception
Stayed in September 2023
Reviewed: 6 September 2023
Porntip
United KingdomChecking in was very busy
So close to the Town hall
Stayed in August 2023
Reviewed: 6 September 2023
Gabi
IsraelLocation, great staff, nice room, comfortable beds.
Stayed in September 2023
Reviewed: 5 September 2023
Stelios
CyprusAir-conditioning in the room was too noisy
Great location & clean. Friendly staff.
Stayed in September 2023
Reviewed: 30 August 2023
Cole
CanadaCan’t say enough good things about this place. Location was excellent, room was suburb, staff was amazing. Specifically wanted to mention that the concierge was incredibly helpful and friendly.
Stayed in August 2023
Reviewed: 29 August 2023
Anne
AustraliaGood location Comfy bed Nice cafe Very helpful staff
Stayed in August 2023
Reviewed: 26 August 2023
Wilasinee
ThailandTV didn’t work
Best location, 200 m from Brussels central station, 100m to Grand place, surrounded with shops and restaurants. Have a coffee shop and breakfast at hotel ground floor.
Stayed in August 2023
Reviewed: 23 August 2023
David
United KingdomAs above
Breakfast lovely and feel and vibe of hotel great.But do wish breakfast included 15 euro a little steep I felt
Stayed in August 2023
Reviewed: 21 August 2023
Porntip
United KingdomAir conditioning noice was so loud, we had to open the windows but also noisy from the street
Short walk to the town hall
Stayed in August 2023
Reviewed: 12 August 2023
Michael
United KingdomThe location and comfort of the hotel. The cleanliness of the room,
Stayed in August 2023
Reviewed: 12 August 2023
Georges
GreeceI took room 211 so i had to take the elevator to level 2 then the stairs down and then up to reach the room as the main elevator wasn't functioning
Stayed in August 2023
Reviewed: 4 August 2023
Sarah
United KingdomThe bathtub was very dirty. It has brown stains inside
The room was really nice
Stayed in August 2023
Reviewed: 31 July 2023
Gemmaac
United KingdomExcellent location for the train station and all the key city centre sights. Most places we wanted to visit were only a 5 minute walk away. Room was great for what we needed, we were only there for 1 night but would have been absolutely fine for 3 or 4. Staff were super helpful and we were lucky when we checked in that our room was ready even though it was only midday. Gave some great restaurant and sightseeing recommendations too. There were no issues storing our luggage on check out too.
Stayed in June 2023
Reviewed: 28 July 2023
Deniz
United KingdomNo sleepers provided in the room.
Central location and cleanness of the rooms.
Stayed in July 2023
Reviewed: 26 July 2023
Mathiba
BotswanaWe got stuck between the stairs because the key card system was down. Quite unpleasant but we eventually were assisted.
The location
Stayed in July 2023
Reviewed: 20 July 2023
Hannan
AustraliaReception through a busy cafe.
Very central location. 50 metres to Grand Place and other attractions. Close to restaurants, Brussels station and taxi tank. Located just in the edge of pedestrian area. Good sized room. Very comfy bed. Highly recommend
Stayed in July 2023
Strobl, Austria
Cutigliano, Italy
La Destrousse, France
Ayr, UK
Rome, Italy
Morella, Spain
Częstochowa, Poland
Grieskirchen, Austria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content