Lovely place, throughly relaxing and enjoyable stay Robin at front of house was particularly helpful. Really lovely and helpful!

Stayed in June 2022

The hotel is not fully finished and a lot of workers still finishing the construction. Spa was expected to be open but is not. Corporate groups slightly lessen the peaceful atmosphere. Standard bedroom fairly small but well equipped.

Great location, friendly staff, beautiful interiors, comfortable room

Stayed in June 2022

Best breakfast I ever had !

Stayed in May 2022

Nothing!

The property was beautiful. The beds were comfortable, the property smelled amazing.

Stayed in April 2022

Everything about the hotel was beautiful— luxurious with beautifully designed spaces. The entrance area is bright and airy with tons of plants, the bar is lush and inviting… our suite was also gorgeous and full of character (exposed beams, etc). I travel often but would also say that it’s been a long time since I’ve encountered this level of service at a 5-star hotel. Every member of staff was welcoming, helped immediately at all times, and made us feel special/ taken care of.

Stayed in April 2022

The service and staff were amazing, and the hotel itself is a beautiful location. We also ate at the restaurant there, can high recommend it!

Stayed in March 2022

it was perfect

it’s beautiful and friendly . just perfect !

Stayed in February 2022

I had booked one night as a last-minute surprise to my feyoncé for her birthday. We had some hickups with the overall service of the hotel during our stay, but in the end it was handled professionally by the hotel staff.

Very nice, luxurious interior. Good cocktails at the hotel bar. Amazing location in the heart of Antwerp.

Stayed in March 2024

This review has been hidden because it doesn't meet our guidelines.

We would like to express our opinion, in order to protect travellers. Please note that: - from the photos you cannot realise the real size of the room. It's tiny, no real corridors and the entire room arrangement not well shaped. - despite the fact that they offer a 24/7 room service, the menu has only a very small number of plates and the most of the hours you cannot even eat anywhere in the hotel. Even if there are 4 restaurants, they are open only for a few hours per day. - no real priority given to hotel guests. There are no available reservations neither in the restaurants nor in the spa for a long time. - the staff members' cannot communicate between them. We asked for some more time to prepare ourselfes from a staff member who came in our room and even he accepted it, the reception asked for half day payment - BUT THE BIG DRAWBACK is that there are insects everywhere in the room (mosquitos etc.). They tried to fix it with some tablets, but most of our night were sleepless. We would recommend to double think before booking as FOR SURE you will not be served for the amount of money you pay. There are plenty of other options that respect their clients. FROM US, who are travelling almost half of the year due to work, it's a BIG NO.

Stayed in March 2024

we asked by phone and by registration for 2 beds and it was not done We have to wait too long for registration in the morning the elevator did not function and we are on the 3th floor , our age 85 and 78, not easy to go for breakfast.

Stayed in November 2023

TOO MUCH NOISE with the train all the time

Stayed in December 2023

The value for money. 1300 € the stay from 15pm till 11 am the next day, to queue 45 min to check in and to queue 30 min for the breakfast which is not even included in the price! You can’t even book a table for the breakfast. At that price, this is unacceptable!

The location is perfect! Bar and restaurant are very nice

Stayed in October 2023

The staff, there is no human touch. You feel they are following their lines yet they don’t listen to the clients needs.

Comfortable and nice room. Every detail was nicely finished.

Stayed in September 2023

Initial room was terrible. Overlook hospital parking entrance and bins next door. Two large window panels with one tiny window to open so virtually no fresh air (though probably designed that way not to get a whiff of the bins). Completely unacceptable for a hotel professing to be in the leading hotels of the world group (the room was in the "deluxe" room category on booking.com) We asked to move and were moved into a much nicer room in the Monastery Section, however the room size was tiny (probably half the size of the advertised size), and had a toilet in a closet!

Aesthetically Beautiful building. Impeccably restored and top notch service and facilities.

Stayed in September 2023

1. Was placed in sofa by check in, to wait for help. 20min later nothing had happened, even people in line-up was served arriving after us. 2. Ask for extra duvet when entering room, was not arranged. Had to call room keeping at midnight for this, when we came back to hotel. 3. AC not working efficiently , when got back at midnight. Too late to call yet another room-service. 4. Windows opened, - mosquitos in room. 5. Strong smell of sewer/ riool on outdoor grounds, especially in front of glass entrance-door. 6. Went to spa in morning, though underground, not logic to get back to room, since room nr. only shown inside elevators, not in hallways. 7. Ask employee in basement for help, he couldn’t find his way either. 8. Girl in SPA, was asked if breakfast was open till 10:30 or 11:00., since we were not sure. She said it was open till 11:00 - so we were at restaurant 10.25, guy told us we only had 5 min before they cleaned up things. Told him we were informed by Spa girl it was 11:00, he said not his problem, we could have seen this in the room. Well….yes. Usually we stay at Hotel August, since we travel a lot, and good hotels, good design, and good service is key for me/ us, since we travel substantial days a year,- but thought this time we should try Bot. Sanct. … - Have to say,- calling yourself a small leading hotel of the world, is an exaggeration to say the least. U simply don’t level up, and in my opinion you don’t get the concept of good and smooth / relaxed service of todays mind-set. Hotel is a B’ful frame, but service and contents is not OK. - too rigid, stiff and old-school. Further, all correspondence was continuously Mr. Nissen..- I mentioned with a smiley that I was a woman, ..- I mean , I’m not offended, but after all we are in 2023..- so if u are not sure if u deal with a man or woman, just forget your need for using titulars. Big ties, white shirts, being male..- is today not equal to having the most buying power!

Stayed in June 2023

Front desk unwelcoming, room cleaned around 5pm and reception finding that normal .I do not think it is the deal you except when you spend a few nights in a good standard hotel

Great location , nice restaurants

Stayed in June 2023

Breakfast in room 135 euros And didn’t deliver what asked for. Valet reversed my rolls Royce and nearly hit me and my luggage despite Cameras and sensors. Narrowly avoided due to other quick thinking valet. Staff helpful though with an air of snobbery which is not acceptable in my opinion.

Nice setting. Pretty. Peaceful

Stayed in February 2023

The service is awful! Here are the few issues we had during our stay: 1. The waiter forgot to bring our order. 2. The handle in the room is broken and the remote control in the toilet doesn’t work. 3. Room service staff forgot to deliver meal for our baby in time. 4. Hotel staff isn’t calling back. 5. There is no baby menu. 6. Inroom iPad isn’t working so that you can't adjust the indoor temperature. 6. Houskeeping didn’t come while we asked for it. 7. There was no hot water one morning. They promised to send an engineer but he didn’t come.

The hotel looks pretty nice itself.

Stayed in December 2022

Only the two bedroom apartment in the roof top so cold the Airco does not work , all the night have so much cold I did not sleep all the night , i am sick with cold and my children was also so bad sick because of the cold . No worth value of money when your night is a nightmare . I did not expect this since is 5 stars hotel the heaters does not work. I pay a lot of money for getting cold and flu to go to the doctors me and my 3 children 😑.

It was good location and good cleaning and service from the people and the reception so lovely .

Stayed in November 2022

The breakfast and price... bad Coffee etc etc

The swimming pool

Stayed in August 2022

1. There were moisquitoes in room athought window is always closed 2. At first night, despite of our request of the temperature to be at 26 degree celsius, the air conditioner was turned off 3. Your spa: no shamoo, no cleaning, no heater 4. Bellman: we asked to catch a big taxi for our family then he got us a small one, then we had to wait for another one -> missed our train to Brussels

Stayed in July 2022

Not ready and still incompleted. Poor airconditioning and tablet on the room works very bad.

great service and staff

Stayed in May 2022

We Should have booked another night

The spa, staff and property were incredible

Stayed in December 2023

There are no comments available for this review

Stayed in April 2024