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Reviews of Charme Hotel Hancelot

Vijfwindgatenstraat 19, Binnenstad, 9000 Ghent, Belgium

#41 of 57 hotels in Ghent

Guests' Choice

Review score

Based on 304 hotel reviews

7.8

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.2

  • Facilities

    7.6

  • Staff

    9.0

  • Value for money

    7.7

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 2 June 2024

    8.0
    Lovely old charming hotel, tram stop 1 minute away
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    We were on the 3rd floor, room 3D, and no lift so we decided to leave our luggage in the car, 6 flights of stairs are no fun when youre tired after a long journey but thats what happens in these old buildings so im not complaining The shower cubicle is ancient and definately needs replacing, and the shower tray is incredibly slippery and we just avoided falling, so a rubber shower mat is essential, we have one at home for exactly this reason

    Fairly central location, tram stop is 1 minute away and cost 2 euros into Ghent, secure car parking but possibly only for 3 to 4 cars, breakfast was typical but really nice, lovely old building with lots of original features, receptionist was really helpful, a kettle in the room is so useful too, two pillows that are really soft meant a great nights sleep

    Stayed in June 2024

  • Reviewed: 28 May 2024

    7.0
    Ok
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is beautiful old world charm. Location is outside city centre about 15 min walk or tram stop 100m away. Not much around but quite. Room was good size but shower had mouldy grout.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Large elegant rooms and lovely staff
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It is maybe a little tired in places but that did not in anyway spoil our stay.

    Friendly staff. Large rooms. Comfortable bed. Great bath with jacuzzi. Nice buffet breakfast We arrived during an unlikely cold spell and the lady on reception provided us with another duvet.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Super location
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    However, our room was very tired - all it would need is a fresh coat of paint on the walls. I understand the decore is supposed to be a shabby chic. However, there were stains on the walls by the bed. Also, the floor creaked - it made my husband & I nervous about walking about our room as we didn't want to disturb the people in the room below.

    The location is superb, breakfast & staff were superb. My husband & I love the quaintness of this hotel it is like stepping back in time.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 3 nights

    A bigger TV could have been nice

    The room was clean, and the breakfast was good

    Stayed in May 2024

  • Reviewed: 8 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Excellent breakfast!

    Stayed in March 2024

  • Reviewed: 21 April 2024

    7.0
    Great location
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good location, cental, with some parking. Good breakfast.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    7.0
    good experience, nice and efficient staff
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night

    location

    breakfast, staff, bulding

    Stayed in March 2024

  • Reviewed: 12 April 2024

    7.0
    Had a very comfortable stay in the hotel with a delicious breakfast the next morning.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    The shower didn’t drain

    Loved the ‘old world’ charm with all the lovely antique furniture and decor. It was in a quiet location and the staff was very friendly and informative The breakfast was excellent.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    8.0
    Smashing
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was due for a renovation and a deep clean in nooks and cranny’s. But overal I liked it.

    Very cute breakfast and very well done. The rooms are maybe not so very clean but i like the look of it. Lovely experience

    Stayed in April 2024

  • Reviewed: 3 April 2024

    9.0
    Good location, good value , good stay!
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    All good

    Great breakfast, super staff attitude, lots of stairs 😱

    Stayed in March 2024

  • Reviewed: 24 March 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 2 nights

    Very nice breakfast room and an excellent breakfast

    Stayed in March 2024

  • Reviewed: 19 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Lovely place with lots of fin de siecle charm, a great breakfast and well located for walking or taking the tram.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Lovely old building with charming rooms

    Stayed in March 2024

  • Reviewed: 19 February 2024

    8.0
    Lovely stay in beautiful building
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some things were very old, such as the the wooden windowframe in the bathroom showing signs of rotting and mould, squeeky floors and the old mattrass on the bed.

    Beautiful building, old style, gorgeous furniture, look and feel. Friendly and helpful staff, breakfast buffet was extensive

    Stayed in February 2024

  • Reviewed: 13 February 2024

    9.0
    Lovely place to stay
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Lovely hotel. Fantastic breakfast. Very easy (1 minute walk to the stop) to get a tram either into 'old' Gent or out to the railway station.

    Stayed in February 2024

  • Reviewed: 6 February 2024

    7.0
    Very nice hotel but not cosy. Probably a bit expensive on hindsight and compared to expectations.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights

    Much as it is a lovely hotel (the music playing in the reception and breakfast background was wonderful!) we found the hotel lacking "cosiness". the wooden floor boards in the bedrooms didnt add any warmth to the room and were quite noisy. the "area to sit and relax" was just a few chairs around a table - and again not really nice cosy ones, so there wasnt anywhere to sit apart from on the bed.

    The breakfast was very nice, albeit it was the same every day though. Nice music playing in the background. The location was excellent - far enough away from hustle and bustle but close enough to cycle in to the centre quickly. The bed was a lovely size.

    Stayed in February 2024

  • Reviewed: 26 January 2024

    8.0
    Good
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location was excellent staff welcoming

    Stayed in December 2023

  • Reviewed: 8 January 2024

    8.0
    Beuatiful historical guest house
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 5 nights
    • Submitted via mobile

    All minor issues which would not stop me from staying again: Lack of heating in communal area (no lounge only hall which was beautiful but freezing). Breakfast items often ran out and had to ask for top ups of many items, water not replaced in room, musty smell in bedroom (loft room).

    Beautiful hotel, comfy bed, excellent quality of breakfast, lovely staff. Fabulous location.

    Stayed in December 2023

  • Reviewed: 28 December 2023

    7.0
    Small hotel close to city center
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    it's an oldie style house, therefore the floors will squeak, the neighbors will be heard, the heating will be slow to act. I can imagine someone booking this and complain. My wife liked it and I'm not complaining :)

    Fast check in, charming old style house with high ceilings & broad hallways, excellent breakfast, parking available - but you need to tell upfront, 5 min walk to city center, welcoming & helpful staff

    Stayed in December 2023

  • Reviewed: 6 December 2023

    7.0
    Experience Ghent as from the first step.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    No bad experience at all.

    Located near the city centre, all is at walking distance (or public transport). You don't need your car! Very cool hotel, charming as it says. The staff is very friendly and willing to help you anytime.

    Stayed in October 2023

  • Reviewed: 28 November 2023

    8.0
    A lovely stay in a charming quaint hotel.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    No lift but that’s to be expected considering its age.

    A quaint original hotel with loads of charm. Walking distance to town centre.

    Stayed in November 2023

  • Reviewed: 19 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing, maybe some maintenance work to do but it was so cool!

    All

    Stayed in November 2023

  • Reviewed: 30 October 2023

    9.0
    Excellent choice for a few days exploring Ghent!
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    Lots of stairs if your room is up at the top, with no lift. We had not anticipated that my wife's knees were bad, but taken slowly there was no problem!

    Superb buffet breakfast. Excellent location - easy to walk into Ghent centre. Very helpful staff and personal garage parking near hotel.

    Stayed in August 2023

Showing 1 – 25

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