Our ground floor room (which was very nice but a bit dark) was described as having a "small patio". This is a very misleading description. There is a glazed door to a lightshaft which measures about two metres in each direction and the shaft is about three metres deep. This means that very little natural light enters the room. The statement that "There is no view of Bruges from this room" should be replaced by a more honest description such as "The only view from this room is a brick wall situayed slightly less than two metres from the glazed door".

Delightful hotel in an exceptionally good location

Stayed in September 2023

This hotel was absolutely fabulous. The location and the building was prettier than all the pictures online. The staff was so attentive to our needs-reservations for dinner, cocktails on the patio, suggestions for lunch & buying chocolate, letting us rest in the cool ac lobby while we waited for the taxi they called for us to get to the train station. Also, the breakfast was delicious. The staff was just so pleasant. This is a 5 star hotel. How we would love to go back…

Stayed in September 2023

Nothing . All was great

Excellent location. Staff were always extremely polite, helpful, and friendly. Could not fault the hotel.

Stayed in September 2023

Need to get rid of the 'key to keep on power' in the rooms. It means you can't leave anything on charge while your out exploring as you need to take the key with you.....

Perfect location. Wonderful staff. Beautiful little boutique hotel.

Stayed in August 2023

For the price the bedding and mattress should have been better. The room had one section of squeaky flooring. Didn't bother us so much as it had to have been annoying for anyone staying in the room below ours.

The staff was beyond our expectations! All our requests were met with genuine interest. The location was ideal for a romantic stay. It felt like a personal private hotel.

Stayed in August 2023

Our room smelled a bit musty upon our arrival but once we put on the a/c it was fine.

The breakfast was delicious but a bit pricey.

Stayed in August 2023

Everything was nice.

Location, on the water and close to everything!. Antiques and beautiful big rooms. Common areas were attractive. Beautiful marble bathroom and fantastic shower. Breakfast available. Coffee or cocktails all day on outdoor patio reserved for guests.

Stayed in August 2023

Everything was just perfect. First time but not the last one in this lovely hotel.

Stayed in August 2023

Beautifully decorated hotel located in one of the prettiest settings in Bruges. Bedding was comfortable and luxurious. Staff were lovely and accommodating. Highly recommend this hotel for a special stay.

Stayed in August 2023

This a beautiful and comfortable hotel in the heart of Bruges. Staff was fantastic, and breakfast is a must. Definitely worth it- I wish I could've stayed longer!!

Stayed in August 2023

I loved everything about this exquisite hotel from its location to its understated elegance to Its beautiful rooms.

Stayed in August 2023

Nothing - it was great!

Very central for sight seeing, clean and the staff were very friendly

Stayed in August 2023

The mattress was not comfortable because they combine 2 single beds and have a depression in the middle but after we talked with the staff they provided a topper that make it better. And they told us the owner will replace the mattress for all rooms . That’s really nice !!!

I loved the well friendly service from the staff and the very romantic atmosphere the hotel provided us in our wedding anniversary. It was really great and we will be back for sure. Congratulations to all staff.

Stayed in August 2023

Nothing!

Stunning old building with cosy feel

Stayed in August 2023

It was absolute fantastic to stay in a place with so much character and authenticity. We were amazed by the old interior and genuine art collection. The only two small downsides were regarding the breakfast (which was also great and tasty but not quite worth the 25 euros p.p.) and also the information about the city provided by the staff. We had to charge our electric car and came back to a fine because we didn’t know that during the charging process we would’ve been required to buy a normal parking ticket. We would’ve expected the staff to know about parking regulations in the city and to be able to inform us accordingly as tourists (we asked). However m, those are just tiny minuses and fairly particular expectations. The amenities are fantastic.

Stayed in August 2023

The location is beautiful. It's in such a perfect spot it can be seen in everyone's postcard-worthy iconic photos of Bruges. We even bought a throw pillow cover in a local store that includes the hotel exterior. Despite the awesome location, the entrance is down a quaint little side street, so it feels cozy and secluded in a busy tourist city. The staff were all very friendly and helpful; obviously well-trained to be so. The room was on the top floor, like staying in a beautiful but large attic. It had little windows that opened onto cute little views of the alleys and waterways, which we loved. The bed was comfortable, the amenities were lovely, and we would definitely go back again. Highly recommended.

Stayed in July 2023

A stunning property in the heart of Bruges. Amazing staff, super friendly and attentive.

Stayed in August 2023

NA

Vibe

Stayed in August 2023

The most amazing location, fantastic staff and service , and a beautiful hotel👏

Stayed in August 2023

Excellent staff and location

Stayed in July 2023

Nothing

First class accommodations. First class staff.

Stayed in July 2023

Fantastic location, staff were amazing and very accommodating. Cannot recommend this hotel enough, a highlight of our trip!

Stayed in July 2023

I suffer from sleep apnea and have to use a CPAP machine, a socket adjacent to the bedhead would have been useful. Otherwise, very difficult to think of ways it could have been better!

Superb loction, quiet but close to everything Bruges has to offer (and that's lots). Our room was excellent and the hotel had a really nice feel to it. The staff were friendly and helpful, overall exceptional.

Stayed in July 2023

N/A

Absolutely stunning hotel with the most loveliest staff who all go above and beyond. We will definitely visit again.

Stayed in July 2023

The hotel is beautiful with a great location. The staff was very helpful.

Stayed in July 2023