Haelen, 2, 4950 Robertville, Belgium
#9 of 18 hotels in Robertville
Guests' ChoiceBased on 17 hotel reviews
7.8Cleanliness
8.6
Comfort
8.6
Location
8.4
Facilities
8.1
Staff
8.5
Value for money
6.8
Free WiFi
6.2
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Showing 1 – 17
Reviewed: 31 July 2023
Joanne
United KingdomWe struggled a little with the language so had to have the correct person to speak with
The breakfast/ dinner was very good
Stayed in July 2023
Reviewed: 21 July 2023
Robert
Luxembourgbest hotel bed I have ever slept in, spa facilites excellent as well as wellness treatments, food was excellent as well
Stayed in July 2023
Reviewed: 30 September 2021
Al
MexicoVery close to The street
The spa, great massages! The personal was very kind, the restaurant very good.
Stayed in September 2021
Reviewed: 19 September 2022
Gillian
LuxembourgNot a 4-star room : Small, uncomfortable bed (no mattress topper which is pretty standard these days), mini-fridge did not work and no water, tea or coffee facilities in the room. Dangerous handrail into spa pool. Understaffed : Masseuse was also the receptionist and also the breakfast server hence Reception door was locked at arrival because she was giving a treatment in the spa! We had to phone and wait nearly 15 minutes outside. Noise / false advertising: I was informed the restaurant was being refurbished when I tried to book it prior to our stay, but was offered their restaurant “Au Cheval Blanc” 5 minutes away being informed it would open exceptionally on the date I requested seeing as the hotel restaurant was not available. On arrival we were told that both restaurants were closed, as though my prior conversation could not have taken place. Also, the restaurant on the premises was not being refurbished but - just below our room - was being completely rebuilt so there was constant noise and workmen appearing on the roof next to the bedroom window so had to close the curtain meaning no lake view!
Lovely spa and super massages thanks to a great masseuse. Generous-sized breakfast.
Stayed in September 2022
Reviewed: 24 August 2022
Stefan
AustriaIt is ridiculess to sell a poor room like this on wellness-level for 260 €. We even didn‘ t spend the night so disappointing it was. Also we asked for partial money back. No reaction. Awful, really….
Nothing
Stayed in August 2022
Reviewed: 30 May 2021
Benedicte
BelgiumThe rooms desperately need redoing! The bathrooms are very old, the curtains are too small to stop the sun coming in in the morning. I think a part of the hotel has been very nicely done up- we ended up sleeping in a room that was not done up at all leaving a poor customer experience due to the price we paid for that room.
Location was good. Spa seems very nice though we did not go in. The main areas and the dinning (not open unfortunatelydue to COVID) were lovely
Stayed in May 2021
Reviewed: 7 August 2023
George
ItalyThere are no comments available for this review
Stayed in August 2023
Reviewed: 6 May 2023
Martin
BelgiumThere are no comments available for this review
Stayed in April 2023
Reviewed: 4 May 2023
Martin
BelgiumThere are no comments available for this review
Stayed in May 2023
Reviewed: 1 February 2023
Alexandra
BelgiumThere are no comments available for this review
Stayed in January 2023
Reviewed: 8 January 2022
Bruno
BelgiumThere are no comments available for this review
Stayed in December 2021
Reviewed: 21 November 2021
Chantal
LuxembourgThere are no comments available for this review
Stayed in November 2021
Reviewed: 2 October 2021
Lefèvre
BelgiumThere are no comments available for this review
Stayed in October 2021
Reviewed: 19 October 2023
Ann
BelgiumThere are no comments available for this review
Stayed in September 2023
Reviewed: 4 June 2022
Nicolas
BelgiumThere are no comments available for this review
Stayed in May 2022
Reviewed: 31 October 2022
Anonymous
GermanyThere are no comments available for this review
Stayed in October 2022
Showing 1 – 17
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