Quiet but central location. Very helpful staff. Fresh breakfast of a good quality

Stayed in January 2024

the temperature in the room was not easily adjustable

the wellness

Stayed in December 2023

It is a minor point but based on the very good overall standard of the hotel, I would have expected coffee cups in the room instead of the cardboard cups Same for the fridge, one would have expected to find a couple of glasses in the room.

Modern building in traditional stone, convenient central location but quiet and very pleasant Charming landlady at the reception and around the bar. Spa Wellness is very nice wirh a selection of saunas, steam room and pool with good rest rooms, including outdoors

Stayed in October 2023

not all the wellness facilities where operational

clean room,friendly staff,perfect location

Stayed in August 2023

There was no AC in our room

Location

Stayed in July 2023

parking

confort

Stayed in December 2022

It is a nice hotel overall and we were very pleased with our stay but there can be room for improvement considering that it is a 4 star hotel in a tourist destination. Maybe it would be worthwhile to invest on coffee machines and capsules with glasses, porcelain cups and saucers to fit the ambience of the room. Paper cups and powdered coffee make the room look like a 2 star hotel which is a shame since the rooms are nice. We requested for extra pillows and blankets but we never got a follow up anymore. I need high pillows to breathe properly when sleeping and explained that but the request was denied unfortunately. Perhaps it would be good to add extra pillows and blankets in the spacious cabinets moving forward for guests. More drink options in the mini bar would have made it perfect. Water was free though so that’s a good thing. The internet was quite slow so maybe that can be improved. The Smart TV was great! The breakfast spread is already good but could be improved by making the options more varied. Along with scrambled eggs and hard boiled eggs, perhaps sunny side up eggs could also be added in the menu. After 5 days, bacon gets boring if that is the only warm food as an option so perhaps more warm breakfast meal options would make the selection better (like sausage or ham). Other than that, it was a pleasant stay and we enjoyed our vacay in Durbuy by staying in this hotel.

The location was wonderful and it was in the center of the Christmas Market (parking was difficult but manageable). My husband loved the hotel and the room was spacious and clean! I was a bit harder to please so I have more to say but it did not ruin my experience in the hotel. We loved the wellness area and it was so relaxing! The English/Dutch speaker in the reception tried her best to accommodate us in every way so we were happy about that. The NYE dinner was also pleasant and the food was good! The staff were courteous though most of the time, we could not understand each other due to the language barrier.

Stayed in January 2023

Staff is too relax... lax. Unprecise. Hammam was cold. So no Hammam. Sauna temperature was 60 degrees... so, not a real sauna... The swimming pool was cold... ok, high energy prices... but not enjoyable then. No staff around the wellness to fix these issues... Conclusion: I definitely overpaid my stay.

The room is of good quality, material and comfort

Stayed in September 2022

not enough pillows on bed woken up by noisy guests in hall between 11pm-1am.

really clean good atmosphere Breakfast excellent wellness area was fantastic

Stayed in August 2022

Bed was advertised as super Kingsize. I'm 6ft 4 " what we got was 2 large single beds pushed together.

The walkin showers in the rooms were amazingly good!

Stayed in April 2022

Pool was a little too cold.

Super friendly staff. Fantastic location in centre of Durbuy with lovely spa. Large spacious room with brill view. Good spread for breakfast.

Stayed in January 2022

some walls probably need to be redone I think it’s because of the humidity of the spa but honestly it didn’t worry me, this would only be a point for the hotel

all was super clean nothing to say

Stayed in November 2021

I have never experienced more “poor” and limited breakfast… very disappointed

Stayed in June 2021

It was not pleasant to have people from outside. what not appropriated to the luxurious place we were, with children running everywhere and people not respecting the place

nothing

Stayed in May 2024

no check in or check out! didn’t see any staff member while I stayed due to being out early and back late. No iron in the room. Lobby was pitch black.

the rooms

Stayed in May 2024

No one speak English in this hotel We pay 15 euro for parking on the front of the hotel Too expensive for the staff that you take The room was good,but still its not worth it

Stayed in March 2024

it doesn’t seem like a 4 stars hotel at all. there is a smell of mold in the whole spa with visible mold on the ceiling. the stuff doesn’t speak English. Poor choice for breakfast. No bar/restaurant opened after breakfast. only water in mini bar- no other drinks available on the evening/night.

location is the biggest advantage of the hotel. The room was big and renovated.

Stayed in December 2023

The breakfast was very poor

The sauna and wellness were closed and we could not use it and the reception went closed earlier. The breakfast was extremely poor and worse

Stayed in December 2023

Expensive considering what you get and the rooms were very average

Swimming pool and location

Stayed in October 2023

We went there to have a relax weekend but we found a party with over 100 persons celebrating laud until 3am. Our room was a club, we could hear the music clear and super laud. The recepcionist were not cooperative and pretended to not speak English, only French. Avoid.

The pool and the sauna

Stayed in August 2023

Excellent location and very clean. The room was brilliant

Stayed in July 2023

the breakfast is too simple for this price range, limited selection, no cook for scrambled eggs or omelette. i asked to change my booking prior to arrival via booking. this was possible according to the booking terms but the hotel didn’t respond. when i was there i asked again, but got a very evasive answer. very disappointing and no money returned in the end eventhough i stayed one night less. staff pretends not to understand dutch but they do we found out.

location

Stayed in May 2023

after waiting in reception for 25 minutes for somebody to appear, I was told that they had no rooms available, despite having a booking confirmation from them. when I booked the room, booking.com had 2 available rooms showing.

absolutely nothing

Stayed in April 2023

I had foreign objects in my scrambled eggs, some sort of metal string. The eggs were also runny, plus there was no cheese.

The room itself was nice and the bathroom was excellent

Stayed in December 2022