Unfriendly staff who cannot deal with guests. I didn't even get a reply to my email when I sent it to reservations. They were also rude to one couple in front of me who were having some issues.

Great location, right across from the central train station.

Stayed in April 2024

When we arrived late on Sunday afternoon, there were protests going on and the plain in front of the hotel was strewn with rubbish No effort was made by the hotel to clean it up so that guests could get through.

Breakfast was OK. Room was OK, but we expected more from a property that was recently upgraded. Room has a rundown feeling. Location is excellent for visiting all the main attractions. Train station is close by across the plain.

Stayed in April 2024

Nothing

Made very welcome by Reception person Sara and from then on stay was wonderful. Liked the self service shop. Very quiet and staff very helpful in storing luggage. Breakfast selection was excellent. Will return in future.

Stayed in May 2024

The chaos and long waiting time at the reception. When we arrived at 14:50 our 2 bedrooms were still not ready. They asked us to wait 5 minutes and in the end we had to wait 20 minutes. To check-in and check-out there were always long lines. There hotel has few staff at the reception and the few staff that is there seems to be overwhelmed. The only positive thing I can say from the reception is that my daughter got sick and one of the staff helped me to find a hospital where I could bring her.

The location is fantastic, as the hotel is located just across the central station. The hotel is also steps away from the city center. The hotel, as well as the rooms are nicely decorated, clean and spacious. Breakfast was also good and offered various options.

Stayed in April 2024

Did not quite seem to be at Hilton level. More like Hilton Garden Inn.

Location is awesome!

Stayed in April 2024

N/A

location is strategic

Stayed in April 2024

Parking was not free, it was a separate fee

The location was perfect

Stayed in April 2024

The hotel is centrally located, so it's easy to walk to places. The hotel is a literal stone's throw from the train station, and the area can feel the slightest bit sketchy at night.

The front-desk staff was very helpful. In particular, Sarah (I believe that's her name) was delightful. The housekeeping staff was responsive. The location is great, for the most part. Great value: I made the reservation at the last possible minute, and I was pleasantly surprised by the rate.

Stayed in March 2024

The bread was dull and looks unfresh, juices were from cartons and pastries were stale

The location is simply very central and perfect, the room was quite large and spacious . breakfast needs improvement , it was too basic

Stayed in April 2024

Room temp control, poor communication from reception with no idea of the past communications

Closer to all venues

Stayed in March 2024

The staff was friendly and professional.

Stayed in February 2024

Arrogant and useless staff.

The location is perfect. Bed and pillows are very comfortable.

Stayed in February 2024

Breakfast is not adequate for a hotel of this level The facility needs some refreshment.

great location! The staff (especially reception mr. Sara ) absolute top!!!

Stayed in February 2024

A bit small

Great location

Stayed in January 2024

Very comfortable location, Comfortable rooms.

Stayed in December 2023

Location!

Stayed in January 2024

Too little front desk staff with knowledge They were so busy “ I’ll have to ask the manager about laundry”, “I’ll call-you-back-in-2-minutes-call never came”

central position, walking distance from Grand Place and next to central station, beautiful entrance I had a beautiful large room with a view but my kids complained about their room.

Stayed in December 2023

Air con not great and had to open a window.

Nice stay

Stayed in December 2023

One room had no soap, and when asked for a replacement was given hand lotion. Another room requested additional craver, but nothing arrived.

Excellent location, clean and secure

Stayed in December 2023

On arrival we were informed that they they didn’t have a booking in our name, despite showing them 2 confirmation email and a booking reference it took in the region of thirty minutes to sort out, on departure we were asked for payment for breakfast which was clearly on the booking as included we were not charged but felt there booking system was far from efficient. Some areas felt cramped although not appearing to be too busy the seating in the bar area was full and the outer area although screened wasn’t a comfort area to sit and relax. Tables weren’t being emptied and cleaned, we were shown to the executive lounge while our booking was being processed the tables there were littered with glasses, cups and plates.

Location was excellent for the Grand Place, Christmas markets and restaurants.

Stayed in December 2023

The restaurant which is just in the entrance of the hotel. In the middle of everything

It has the best location you can ask for just in the centre of grand place and to add just infront of the central station. The stuff especially Sarah in the reception area which was very helpful to us

Stayed in December 2023

They could have had additional some choice of food and restaurants after their only restaurant closes. No soup options etc

Stayed in December 2023

Can't beat the location. Very central and amazing to be just outside of the central train station. The included breakfast is always good and the staff is always friendly. Rooms are spacious and beds are extra comfy!

Stayed in November 2023

We had an incredible room, large, plenty of space and quiet, Fantastic staff throughout the hotel, Fabulous breakfast,

Stayed in November 2023