The furniture of the room looked slighly old. The door of the bathroom was scratched.

Great location. Nice staff. Good breakfast. The environment looks safe and clean.

Stayed in June 2023

No decent coffee maker in the room, no tub

Location, lobby

Stayed in May 2023

Can often hear noise from the street below, particularly early in the morning.

The location is very central, a 5 minute walk to the Grand Place, as well as lots of facilities near by, good shopping, a good size supermarket right next door, good coffee in the Oat cafe off the foyer. Lots of great things about this place! Beds always comfortable, bathrooms spacious, lovely towels and linens, worth a visit.

Stayed in May 2023

We were a little disappointed with the breakfasts. Poor selection of cheeses and fresh fruit and yoghurts. Sometimes items weren't labelled (e.g. the three different jugs of milk). It would have been better if we could order specific items (e.g. omelettes).

Staff were exceptionally helpful, courteous and friendly. The room was particularly clean and well maintained. The location was perfect -- adjacent to the Central Station for trips to Bruges, Ghent etc., but also very close to the Grand Place. Our room overlooked the Carrefour de l'Europe, and given the large numbers of people meeting there, and often demonstrating noisily, the room was very well sound-proofed.

Stayed in May 2023

none

we love the location of this hotel. superb

Stayed in April 2023

Room that was allotted not exactly square - not an issue. But wasn't expecting it. I was surprised that there was no complementary water or stationery or pen. I had to note something and I had to go out to purchase pen and a paper.

Location was the best! Heart of the city and convince of everything needed within walkable distance. Good connectivity too - rail network is just opposite and very near to grand place - the main attraction of the place.

Stayed in May 2023

Location in city centre.

Stayed in May 2023

very good location close to the centre of city

Stayed in May 2023

carpets all through the room and hallway are dirty,

excellent location. Good breakfast buffet.

Stayed in May 2023

no sofa areas to relax. bar shut too early. no robes in room.

great location tastefully decorated.

Stayed in May 2023

The room was great. The beds and pillows comfortable. It was in a great location near shops and restaurants and other tourist attractions. We were able to walk to most places we wanted to go.

Stayed in April 2023

There was nothing in the room that gives information about hotel such as the reception number. I couldn’t call them so I had to go to the reception and the receptionist gave me the number. It was odd. There was no notecard and pen in the room. The safe lock was not working. I told them many times but they couldn’t find a solution. Due to the location, it was very noisy. Besides, there was a night club and on Saturday night there were disco music entering the room until 6 am. I couldn’t sleep that night. It was awful.

Breakfast was really nice. The location was the best because it was in front of the train station and very near to metro.

Stayed in April 2023

great position

Stayed in April 2023

no concierge. desk people knew little was very difficult and lots of back and forth between booking and the hotel to alter dates.

location clean breakfast

Stayed in April 2023

all

location

Stayed in March 2023

Hotel reception service. Rooms were shabby.

Location.

Stayed in April 2023

Toilet did not flush properly room 507, told was normal in Belgium

Breakfast

Stayed in April 2023

The shower head did not work properly, there were no robes, there was an empty milk container left from a previous guest and the shower gel ran out.

Great location opposite Central Station. The rooms are soundproof. There’s a supermarket and a coffee shop next door so you don’t need to have breakfast at the hotel if you just want coffee. it’s a good hotel for Brussels.

Stayed in April 2023

the windows were dirty, could not enjoy the view outside the room

the location and it takes dogs

Stayed in April 2023

There were no dressing gowns in the room on Day One. These were added on day 2. I think it would be good to offer eggs cooked in different ways e.g. poached (breakfast).

Location was excellent. Room comfortable.

Stayed in February 2023

I wasn't told about the members bar on arrival so I missed out on that feature of my stay. Air fresheners used in lobby and corridors was, for me, over powering, but thank fully this was not used in my room. Spare cutlery was not available and had to keep asking for more or taking from other tables.

Excellent location for Central station, literally walk out of the station and across the plaza. Excellent location for Grand Place and the sights around that area which are no more than 5 minutes walk away. Breakfast was really nice as usual. Room was spacious, well appointed, nice view and the bed was huge and comfortable.

Stayed in April 2023

No water, no coffee machine

Stayed in April 2023

The hotel needed more channels in English, especially sports channels.

The room was comfortable and quiet.

Stayed in April 2023

No swimming pool. No drinking water in room. Same breakfast everyday.

Gym was open 24 hours. Location is fantastic. Nice staff.

Stayed in March 2023

they do provide water 💧 in the room

location

Stayed in March 2023