The rest of the hotel if quite dated, reception/ hall and staircase. Breakfast is not included and it did not look inviting

I loved my room, huge corner window facing back gardens, peaceful, cool decor, big comfy bed... pity I stayed one night only!

Stayed in May 2024

The staff was lovely & the breakfast was delicious ! I would come back for sure

Stayed in April 2024

Nothing, the hotel was just as expected.

The hotel offers good accomodation at a reasonable price. Rooms were nice and functional. The staff were very friendly.

Stayed in April 2024

Very small room, no fridge

Good location, pretty close to everything needed, very nice and polite staff

Stayed in April 2024

Breakfast was really small- not a lot of variety, and the food was all gone during non peak times!

the room was lovely- I enjoyed having a balcony and nice view of the city. The location was also very central/convenient. The staff were very welcoming and nice

Stayed in April 2024

The bathroom was way to small for an almost 2m tall guy like me.

The location and the friendly staff

Stayed in April 2024

I think the bathroom could use a proper heater to deal with at least the steam build up, and to make it warmer for those colder days, but that is somewhat nit-picky I know. The TV was also rather confusing, which is again not a deciding factor on most things, just found it a little odd to deal with, though once I made it work it had UK BBC channels so that was a plus

The room was big, the curtains were (mostly) blackout. I had a room facing the street so there was a little bit of noise but it wasn't too problematic, and its not a busy street so being a light sleeper it was a relief. I was also allowed to check out an hour later (may not always be possible so bear in mind) and leave my bags in reception whilst I went out for the rest of the day. Breakfast was pretty hearty with a cooked/continental style mixture on offer.

Stayed in April 2024

Breakfast should start earlier (7:30 is a bit too late). No air conditioned/heating in the room.

Staff

Stayed in April 2024

The breakfast was a bit limited and the property outdated.

The location was great, it was comfortable and convenient for a short stay.

Stayed in April 2024

The area isn’t particularly nice - filthy streets, but that's hardly the fault of the hotel.

The hotel was very good. Staff were all excellent - flexible, courteous, friendly and very helpful.

Stayed in April 2024

Bathroom continually smelt of drains. Breakfast choices limited but ok. Stair carpets fairly worn and bare back garden showed lack of investment in property.

Good location with good transport links. Good value for money

Stayed in April 2024

The hotel is super small, and so was our room — barely enough space for a bed and some bags. We had two separate beds instead of one large bed, and they kept sliding around. Overall it didn't affect our stay much.

We enjoyed attention to details in terms of comfort: very clean bathroom, good shower with strong and hot water, good hairdryer, tea set in the room, nice bedding. The breakfast zone was small but had a varied selection of food from eggs to warm pastries, cheeses and fruits. The hotel is located on a quiet street, but in a lively area with lots of nice cafes and bars nearby.

Stayed in March 2024

You could your neighbours quite clearly, but the neighbours were not that noisy in general. The single bed was a bit too narrow.

It was clean, the staff was friendly and helpful and the location was really nice.

Stayed in April 2024

All good. Nice hotel in a quiet street. Close to city center by metro or by foot. Staff very friendly and flexible. I arrived after the reception working hours and they solved it for me to get into my room without any problems.

Stayed in April 2024

The single room was really very tiny. The bed and pillow wasn't that comfortable. Had some pain in my sholders the next day. Unfortunately it was not as clean as I expacted. Under my bedsheets on a matras itself there was hair. Would be great if rooms would be cleaned a bit better.

The stuff was very nice and helpfull. A good location not far from metro station. The sound isolation was decent. Tea, water and coffee were free of charge, what was very lovely. Comfortable big shover cabin. Funny enough the bathroom was like half of the room itself.)

Stayed in April 2024

~( not a "not like" but I prefer a normal teabag instead of blossom things in the room)

nice staff, friendly, open and warm. got an bigger room then I asked for. in general just good.

Stayed in April 2024

- It is just way too expensive. The price should be at least 20% less. - The bed is too high

- Very good location - Friendly staff - Wifi - A kettle in the room - The room is renovated

Stayed in March 2024

Bed sheets smell weird

Stayed in April 2024

No issues.

Clean, quiet, very comfortable bed. Free coffee even without paying for the breakfast.

Stayed in March 2024

Nothing in particular

Good price, clean rooms

Stayed in March 2024

Simple yet cozy and clean and warm and confortable with very kind staff

Stayed in March 2024

First night (Friday) there was a lot of noise (cars and shouting) on the street into the early hours of the morning, this was much better on the second night with no noise.

Clean and comfortable room. Excellent shower. Staff were very helpful. Great location very close to two useful tram lines (one that went directly into the city, the other linking to the station for the Eurostar). Nice bakery, cafe and corner shop within a couple of mins walk.

Stayed in March 2024

Nothing

Small cosy boutique hotel. Very nice breakfast. Friendly staff.

Stayed in March 2024

In the last few years I got the impression that the former owner has sold the property or passed away, and that the new proprietors might not have the same attention to detail. I hope I'm wrong here, as I would hate to look for somewhere else to stay.

I used to come to the Neufchatel once per year before Covid, and now I'm planning to continue staying there for the duration of a yearly conference I use to visit. The hotel is small and not extremely luxurious, but comfortable and very well situated in relation to some of the restaurants I like to visit in Brussels. The decoration of the rooms is very lovely, with each room themed for a different Belgian person, building or specialty. I like that very much.

Stayed in February 2024