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Reviews of Grand Hotel Normandy by CW Hotel Collection 4 stars

Hoefijzerlaan 37, Historic Centre of Brugge, 8000 Bruges, Belgium

#27 of 100 hotels in Bruges

Guests' Choice

Review score

Based on 2032 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    8.9

  • Facilities

    9.0

  • Staff

    9.5

  • Value for money

    8.6

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 17 May 2024

    9.0
    Would recommend this hotel to anyone, wil definitely stay there next visit to Brugge
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Lack of wardrobe space especially drawer and shelves ( I like to unpack cases and have all clothes neatly arranged)

    Excellent Reception staff, all staff were friendly and professional also helpful with advice re restaurants and booking

    Stayed in April 2024

  • Reviewed: 16 May 2024

    9.0
    A very enjoyable stay at a comfortable and convenient hotel
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It was welcoming and the rooms were very comfortable and quiet. The breakfast was good and it was good that you could go in up to 11 am. The staff were very efficient and helpful.The hotel is a short walk from the historic centre of the city .

    Stayed in May 2024

  • Reviewed: 15 May 2024

    10
    Excellent place in the heart of Brugge.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    No comments, we liked everything

    Rooms were very spacious, good breakfast, very good location. Walking distance to the city centre.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 4 nights
    • Submitted via mobile

    It was all exceptional!

    Amazing hotel, very clean, room lovely, swimming pool very warm and relaxing. Breakfasts were incredible and all staff very friendly and polite. Highly recommend.

    Stayed in April 2024

  • Reviewed: 9 May 2024

    9.0
    Superb
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Breakfast was great

    Stayed in March 2024

  • Reviewed: 6 May 2024

    9.0
    We enjoyed our stay, & will return if/when we return to Bruge.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Noisy neighbours! Room was a little on the small side, not much room between the bed & the wall/window! Seperate charge for parking, a not insubstantial amount! Parking should be included in the room pricing, not hidden in the small print!

    Excellent location. Parking great, but you must book & pay in advance! Pool was nice. Ability to get refreshments 24 hours. Helpful staff. Good room facilities, mini bar, coffee machine, kettle etc.

    Stayed in April 2024

  • Reviewed: 5 May 2024

    10
    A real gem in Brugge
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Liked everything

    Very nice hotel with an amazing not overcrowded very warm swimmingpool. Breakfast was excellent but expensive. Very comfortable beds and well-ventilated rooms.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    10
    Comfortable hotel, great location and friendly staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool area was sometimes quite busy for its size, as I’m not enough chairs but maybe that was just the times we went.

    Really friendly staff, easy to walk into the centre of Bruges or get a bus to the train station. Lots of variation at breakfast, including chocolate!

    Stayed in April 2024

  • Reviewed: 3 May 2024

    9.0
    Great, hope to return one day and would recommend.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was expensive

    Although initially it felt a little out of town it turned out to be a great location, a 10 minute stroll until you are in Brugge. Hotel room was very comfortable and swimming pool and gym were good facilities. Breakfast for a family was too pricy for us so we got some pastries from the market across the road that was there on a Saturday morning. Not sure if it is there any other days.

    Stayed in April 2024

  • Reviewed: 3 May 2024

    9.0
    A wonderful experience in Bruge
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.Enjoyed all the amenities that the hotel had to offer

    We were celebrating our 40th wedding anniversary, so I contacted the hotel beforehand, and they decorated the room, which was a lovely surprise for my wife. Staff were very friendly and helpful. The location was perfect, and the pool was definitely an added extra.It was so relaxing to take a dip after pounding the streets of Bruge, enjoying all the magnificent sights on offer. It's a great place to stay if you're visiting Bruge.

    Stayed in April 2024

  • Reviewed: 3 May 2024

    9.0
    I’d stay there easily
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff was very responsive!

    Stayed in April 2024

  • Reviewed: 1 May 2024

    10
    Clean, friendly. Good value.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nearby public parking (t’Zandt) is significantly cheaper. Also, between the central area and the hotel there is a darkish stretch where I am not sure single women would feel safe.

    Good location. Very nice pool. Parking.

    Stayed in February 2024

  • Reviewed: 30 April 2024

    9.0
    We fell in love with Brugge. A two night stay before we continued to Paris. The hotel was lovely. I didn’t use the car p
    • Leisure trip
    • Family with young children
    • Family triple room
    • Stayed 2 nights
    • Submitted via mobile

    N/a

    Ticked all our required boxes. Staff were so helpful. It was clean. Breakfast was nice. No complaints

    Stayed in April 2024

  • Reviewed: 30 April 2024

    10
    Absolutely perfect for our first holiday together. We will definitely be back to stay again.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We had a beautiful room that opened on to a lovely roof terrace. The bed was comfy, the room was super clean, breakfast was amazing. The location was perfect.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    9.0
    Lovely hotel, had a wonderful time.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Telephone to phone reception and milk in the fridge.

    The pool is amazing and the breakfast was a very high standard.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    noisy fridge in the room

    the room, the staff, the pool

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Staff friendly, helpful and close to amenities

    Stayed in April 2024

  • Reviewed: 23 April 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good location, friendly service, good breakfast.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    We had a nice stay. The reception staff were very helpful. The pool was nice enough and the location was good.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    8.0
    Overall we had a lovely stay at the hotel, the staff were great and the location and facilities were great, just could’v
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The bed wasn’t that comfortable, and the pillows were awful. They were really flat and strangely shaped so it was hard to get comfortable on them. The bed was so big and the pillows were square so if you rolled to the side you just came straight off the pillow. We also thought the breakfast seemed very expensive

    Good location, lovely reception area so it was nice to come back and be able to have a drink at the bar. The room was nice, we got a complimentary mini bottle of wine which was appreciated. The staff were all very friendly and helpful. We didn’t use the pool but it looked very nice

    Stayed in April 2024

  • Reviewed: 17 April 2024

    9.0
    Exceptional staff
    • Business trip
    • Group
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Parking at the railway station is nice and cheap but a bit of a work.

    The hotel staff were exceptional, Amber was especially helpful from the moment my group arrived. She gave us local maps and recommendations for a myriad of different restaurants. The swimming pool was lovely and warm and the facilities were immaculate.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    10
    Short and sweet!
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    The property is clean, the beds are comfy and my kid love the swimming pool. Also breakfast is very good. It is also easily located to the center. Hope to come back again soon!

    Stayed in February 2024

  • Reviewed: 14 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    Amazing breakfasts and a fantastic pool

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Amazing stay
    • Leisure trip
    • Family with young children
    • Family triple room
    • Stayed 2 nights
    • Submitted via mobile

    The location of the hotel was excellent, as it was in close proximity to the primary attractions of Bruges. The swimming pool was a fantastic amenity, and we made use of it daily during our stay. The breakfast provided a wide variety of options. The hotel staff were friendly and accommodating.

    Stayed in April 2024

Showing 1 – 25

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