The tiny room and shower and the uncomfortable bed

The location near the city centre

Stayed in August 2023

The staff were largely disinterested. Workmen began hammering before 8am, which is far too early, and they were working within the hotel. Toilet paper was provided in very small quantities and not replaced when the room was serviced.

Great central location. Easy walking distance to all the main attractions.

Stayed in July 2023

No TV in room Also we were on the 3rd floor and we had to carry the luggage in a very narrow staircase , if you have heavy luggage don’t choose this hotel

The location was good

Stayed in June 2023

.. ....

Location

Stayed in May 2023

The 2nd night the key card did not work so we had to wait for 45 minutes until we contacted the stuff and got instructions how to get in the hotel. He could have told us in advance what to do if the key card does not work. The shower was flooded with water....really old construction.

Excellent location

Stayed in March 2023

The room was not the one we asked for, it was just one bed, not two. NO wifi in the room, people were not present. We had to wait a lot of time to do the check-in

the location of the hotel is good

Stayed in February 2022

very old and seemed neglected. the front desk isn’t manned unless you’re checking in. the other 4-person room we booked wasn’t available so our group of 8 ended up staying in 3 different rooms on 3 different floors. upon check in, we were told the cleaning person didn’t show up. the beds felt like you could fall through the bottom. the electrical system was old and failing. our room’s light was flickering. when I plugged a charger on the wall it shut the entire room’s electricity. the bathroom in the 4-man room was dirty. the tub had a stain which I was told seemed like doodoo (we didn’t use it). the other bathrooms were ok. the floors felt dirty. the hotel’s lobby looked nice on photos but felt neglected. the walls in the other room had water stains. the electric wiring in the other room was not up to par. this property needs a good remodeling. giving it a 4/10. would be a 6 if not for the stain on the tub.

location was excellent. 5 min walk to the Grand Place. steps from shopping and train station. check-in was fine. called 15 min before. the staff was nice.

Stayed in January 2022

My arrival was terrible, I had to stand in front of a closed door for about an hour, even though I let them know when I would arrive. Nobody answered at the door or on the phone number provided. The shower was not working, there was just a normal tap. The shower head was not connected at all. And there was never anyone at the reception to ask or complain.

The room was rather big and felt cool ( it was a very warm weekend?

Stayed in August 2021

- smelt of smoke in corridors - uncomfortable pillows

- great location right by the train station and city centre - good facilities - helpful and very responsive staff

Stayed in August 2023

Needs updating, very basic

Lovely staff, great location

Stayed in July 2023

There was so much noise in the morning with loud construction till 4pm and the church bells every half hour starting at 7am! We couldn’t sleep! Also at night the street noise from random drunk people outside. The room itself was ok but the bed was hard and we asked for extra pillows and toilet paper (which ran out right away) but got nothing. Luckily the utility closet was open near our room and I grabbed a roll of toilet paper.

The location

Stayed in July 2023

Hotel appears to be amidst an upgrade which isn’t clear if it’s being completed.

Exquisite architecture and decor

Stayed in June 2023

Needs updating. Very basic.

Very clean, excellent position. Nice staff. Comfortable bed.

Stayed in July 2023

No lift and the bathroom had a big hole in the tiles. No air conditioning.

Good location. Easy check in. Staff were friendly. Was good for what we paid.

Stayed in July 2023

There were no staff, at all. In our room, the plug in the bathroom sink didn't work, and the bathroom door didn't shut! Construction work in the building opposite started at 7am which, following a late night, was not a pleasant experience to wake up to as we couldn't close the windows due to it being very hot weather and there was no air conditioning in the room and not even a fan. Double bed was 2 single mattresses on the double base, which meant a very uncomfortable night. Stairs up to the room are spiral stairs, not sign posted so you have to guess where to go, and are very steep. Considering the state of the place, lack of staff, and no breakfast option, the cost is ridiculous!!

Location was alright, fairly central. Pretty lobby.

Stayed in June 2023

Self-service model for check in and checkout and vending machine inside was broken but plenty of shops nearby.

Very big room in what seems to be a converted old house that has a lot of charcter. About 4 minutes walk from Metro and 10 minutes from Grand Place. Plenty of shops and restaurants nearby and staff were very nice.

Stayed in June 2023

Tha mattress was a bit too stiff.

It was okay.

Stayed in June 2023

we booked quadruple room for three people but there was only one bed there is no door to shower room very poor

nothing

Stayed in June 2023

lack of staff door on the main stairs?

shower location

Stayed in June 2023

No hot water.

Nice location and clean. I recommend it for short visits.

Stayed in May 2023

Wooden windows can't be closed. Serious water leaking after raining and caused water soaked under bed which made the room humid and smelt mould! Not even a tooth brushing cup nor a chair in the room. Mattress of bed sagged badly and hurts the back.

Receptionist hospitable and helpful with lifting heavy luggage to 2nd floor.

Stayed in April 2023

There was no window in the room that would look outside of the building. There was only an "internal window" that looked into the corridor and it was impossible to open it. There were no curtains, only a feeble duct tape on the glass of the window. The light in the corridor was *constantly on* and it was impossible to have a good sleep. A horrible situation. There are constant constructions works in the hotel so there was a very intense noise till 20.00 - it would be impossible to work in the hours before that, because of that noise. The wooden bed was of some 60-70 years old at least. The mattresses were not comfortable, the pillows were not of the same size and were rather bad. There were no normal big mirror in the room - only a small mirror in the bathroom. There was no any normal chair in the room - no chair at all, just a very small padded stool without any backrest.

The positive side: good location, very friendly staff.

Stayed in April 2023

locked myself out of the room at 1AM and the emergency phone number they provided with was not available and had to spend the whole night outside. at 9AM a residential guy gave me a number (different from the emergency number) where i was able to reach the manager. i asked for a refund but both the hotel and booking.com ignored my messages and calls, booking.com even hung up the phone on me once. after more than a month i managed to get a 50% refund but for this nightmare it should've been 100% + other compensations. by not providing with an emergency phone number, this hotel CLEARLY breaks the law, and booking.com knows this very well and still lets them advertise their horrendous "service" on the platform. ridiculous.

booked it because it was in the centre and the price seemed fair, i knew that it's not fancy but i planned to stay the whole day outside, just wanted to sleep there

Stayed in March 2023

No elevater, Got room in 3rd Floor having a narrow spiral stairs , with buggage it was too difficult. No hot water, when we called they asked to wait 10 mins, But it did not come even after 1 hour. Very small passage and room. Bathroom was not clean. Its a very old building , they said its 100 years old. No coffee machines no drinking water. Very disappointing

Only Location

Stayed in April 2023

Historical place which needs renovation, noisy, and never book any room more than 1st floor because of the scary stairs. Poor room facilities. It's a one-star accommodation for a maximum two days.

The location only, and the staff which try to do their best.

Stayed in April 2023