't Hoogste van Brugge 2, Historic Centre of Brugge, 8000 Bruges, Belgium
#96 of 100 hotels in Bruges
Guests' ChoiceBased on 181 hotel reviews
7.0Cleanliness
7.5
Comfort
7.4
Location
9.0
Facilities
6.8
Staff
7.2
Value for money
7.0
Free WiFi
7.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 September 2023
Wing
Hong KongWalking through the park will be much easier for you. Don't use main road which is cobblestone.
Stayed in September 2023
Reviewed: 21 August 2023
Jenny
GermanyNo room cleaning for 5 days - only the trash bin was emptied Really loud - you heard everything from the stairway Steep stairs and also high step in front of bathroom - dangerous, without escalator
Comfortable, high bed Good walking distance to train station and city hot spots - both around 10 minutes Fast wifi
Stayed in August 2023
Reviewed: 17 August 2023
Matthew
United KingdomThe name is misleading, this isn’t a hotel it’s a hostel given no reception desk and clientele. Very loud rooms and noise in corridors
Convenient and well located
Stayed in August 2023
Reviewed: 14 August 2023
Kristen
United StatesExceeded expectations. Room was nice and clean. Hotel is associated with a neighboring hostel that hosts events for travelers. Friendly staff with lots of information regarding local recommendations.
Stayed in August 2023
Reviewed: 27 June 2023
Μαρία
GreeceFirst of all it,s not a hotel as the tittle states. It,s an airbnb without reception. Narrow stairs smelling of mold, the staff was not so friendly.
The paid breakfast
Stayed in June 2023
Reviewed: 23 May 2023
Jennifer
IrelandThere was no staff there , check in was at another hotel down the street . Waited 2 hours on the room to be ready after we checked in. The stairs are very narrow and hard to haul luggage up and down safely. The bed had no headboard. Very small room but the bathroom was very nice and Modern
The location was great !
Stayed in May 2023
Reviewed: 16 May 2023
Balint
AustriaRude & nonchalant staff at the reception.
Price, location.
Stayed in April 2023
Reviewed: 13 May 2023
Ann
CanadaThe stairway was narrow and needed new carpet. Very difficult to bring bags up and down. Had to check in aT the hostel. No parking available at all to stop and check in Had to park at the train station and taxi to hotel. When enquiring about parking the staff should say park at train station first
The location was good. The staff pleasant . We were able to do laundry there. The bathroom was brand new which was a saviour to the hotel
Stayed in May 2023
Reviewed: 15 April 2023
Iva
CroatiaThe room was cosy and had everything we needed for our stay. You can see the roofs of the cathedral from the window, which was so lovely at night when it was illuminated. Bike rental is only one minute away and we rented them to go to cute near town Damme and further to the coast. You can leave your luggage before check-in at the hostel just around the corner. Everything is reachable on foot.
Stayed in April 2023
Reviewed: 23 March 2023
Esmeralda
United KingdomWe got to the hotel and there was nobody at the reception. Luckily someone was outside cleaning the street and told us we should go to the reception of Lybeer round the corner. It was weird to check in and out at a different building with a different name. Very confusing. I didn't get this information with the booking. Also they need to pay more attention with the cleaning. There was something that could have been a dirty sock under the bed. I saw it when I sat on the chair.
Simon, the receptionist, was super friendly and helpful. We wished he was our tour guide. Even though it was an old building, the bathroom was fully refurbished.
Stayed in March 2023
Reviewed: 7 January 2023
András
HungaryWifi was very-very poor in room 8, but that's really the only negative.
The location is exceptionally good. The building has the Bruges vibes :)
Stayed in January 2023
Reviewed: 1 January 2023
Nikolov
North MacedoniaSmall room that was previously a one room now devided by plaster, depends on what room you get but this one very small and we could here everything from the other room, the bed unter the sheets was all in stains same with the pillows.
The locations is perfect if you are traveling by train
Stayed in January 2023
Reviewed: 26 December 2022
Humberto
ColombiaOur time at Bruges was amazing thanks to the hotel staff, it was truly our home away from home, the staff was amazing
Stayed in December 2022
Reviewed: 29 November 2022
Peter
AustraliaLugging luggage upstairs
Fantastic location. Great for our family of 4 adults. Comfortable beds. Able to leave luggage at hostel around the corner (<100m).
Stayed in November 2022
Reviewed: 3 November 2022
Adeel
PolandTea and coffee were available for free but water for tea wasn't warm enough. We went to another location by the same organization and were able to have warm water and other facilities there, so it wasn't a problem.
The place was clean and very homely. The staff was helpful and made good dinner recommendations. Overall the experience was very positive.
Stayed in November 2022
Reviewed: 25 October 2022
Manuela
GermanyThe bed is very small and uncomfortable. No blanket, instead you sleep with a bedsheet and an old rug on top. the bathroom is clean though. our room was very dark as well but might be different for other rooms. also, the entrance of the „hotel“ is full of baskets with dirty sheets and blankets, not very welcoming. as well as dirty cups etc.
Location is good! staff is nice but rooms and whole facility is pretty wracked.
Stayed in October 2022
Reviewed: 5 October 2022
Dara
IrelandNobody on hand to help and the café at the front was closed our first morning.
Started very badly, extremely steep narrow stairs (no lift) but we were moved to another room the next day. Won't return but that's a personal decision but I would recommend. Location is excellent.
Stayed in October 2022
Reviewed: 1 October 2022
Garry
United KingdomLocation was very good, unfortunately the hotel was more like a hostel,,its advertised as breakfast included but thats in a hostel round the corner, I the hotel there's just tea & coffee in the lounge area, A lick of paint wouldn't go a miss as it's really rather shabby, The room was spacious and clean ,or though the radiator was peeling paint everywhere ,we stayed over for four nights and the room got cleaned once and fresh towels once,,The house cleaning was done the day before we left, The promotion photos are very misleading ,,Be aware of the added room tax
Stayed in September 2022
Reviewed: 18 September 2022
Juan
MexicoMy room was on the second floor and the stairs are very narrow. I wish there was a photo so I could've prepared mentally x) I actually hurt my back carrying my luggage upstairs. I don't think it's a deal breaker but something to be prepared.
The location is great. If you reach Bruges by train you can make a 15 mins. walk from the station, or take a bus and get down at the first stop. Near the hotel there are a lot of restaurants and the historic downtown is less than a kilometer away. Downstairs you can have a cup of tea or coffee though I didn't try them. Also, you can wash & dry your clothes for a fee which was very convenient.
Stayed in August 2022
Reviewed: 7 September 2022
Cristina
NetherlandsThere was no airco in the room (a ventilator was present, but on hot days is worthless), they didn't clean the room... I was staying in a hotel after all, and paid the price for such. The stairs to go to the rooms are very steep so maybe not good for people traveling with big suitcases, but what bothered me is how run down it looked, almost to the point of being scary, also because in the ground floor there is no reception any longer. The walls are thin paper and every little move of anyone will become strong noise. Even with earplugs I had a very nerve racking night sleep. On top of everything, the room was filled with mosquitoes... Honestly if it wouldn't be for how magical Brugge is, this wouldn't have been almost like a nightmare.... I would say that this hotel should reimburse customers for the bad experience, and booking stop working with them.
The location was the only thing i appreciated for having stayed there. The hotel is not having a reception any longer and is served by the staff from a closeby hostel. For what it's offering, is not worth what I paid per night... I have to give a good word though to the guy working on the hostal, Laurentius, very helpful, kind and good vibe! He helped me on the spot to solve an issue with my toilet.
Stayed in September 2022
Reviewed: 31 July 2022
Mohamed
OmanThe stairs are narrow
Location, cleanliness and the style
Stayed in July 2022
Reviewed: 23 July 2022
Ashley
United KingdomDirty, sink plug jammed in the sink, no breakfast, and no instructions on how to obtain breakfast, beds uncomfortable, smelt horrible in the bedroom, curtains were dirty and tatty, Wi-Fi unsecured network, light switch at the bottom of the stairs didn’t work for the first 2 days, no cleaning during the day, lights were very dim, tv was pay per view.
Location
Stayed in July 2022
Reviewed: 4 May 2022
Yan
CanadaNot like it.
Not easy to check in!
Stayed in May 2022
Reviewed: 13 March 2022
Mary
Irelanda mirror in the room would have been handy, water from shower leaked out to room a bit
location couldn’t be better!
Stayed in March 2022
Rožnov pod Radhoštěm, Czech Republic
Sannicola, Italy
Mossel Bay, South Africa
Lake Placid, USA
Tetir, Spain
Batumi, Georgia
Seoul, South Korea
Bra, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content