The room (nr. 1) was located on the ground floor, near the store room. There was a party going in the restaurant, and the stuff was busy retreiving things from the store room, with the store room door slamming the whole evening. Because of that we couldn't hear the TV. The sound was very soft and couldn't be adjusted. The TV had only one channel available. The stuff member tried to solve this TV-problem for us, but failed. Because of the party, we could not dine in the restaurant.

The room was OK, very clean, a nice comfy bed. The window could be opened. Beautiful surroundings. Close to the Bruggs center, if going by car or (e-)bicycle

Stayed in December 2023

We arrived late, with babies. Nobody there to help. Rooms freezing cold. Even the carpet was ice. Only 1 key per room and if you need to leave and your mate is busy somehow you can't get in the room as the light AND the heater work with it. No way of getting warm water for the baby's bottle. The blankets smell weird. It took hours to warm the room but still the bathroom felt like Arendel. There's a strong nasty pipe smell everywhere.They say breakfast from 8 to 10 BUT at 10 they begin to take things away and you have to hurry if you want to get something. We were there at 9.35. At 9.50 there wasn't any bacon left, ask for a little and the woman there tried not to cook it because it was " almost 10". And at 10 cereals, bread, eggs chocolate.. everything began to be taken to the kitchen by the 2 rude people there. A shame that cost me 390 euros 2 rooms, 5 people,1 night.

Breakfast was quite decent although the 2 people there were eager to see us leave. And the swan in the pond I wouldn't recommend it at all

Stayed in December 2023

Noise was horrendous really bad night sleep

Good parking for a van

Stayed in December 2023

We got room number 1, and I have stayed in hostels before too- this room was worse than that. I am not sure if we got this horrible room because we arrived with doggy, but it was so bad I even felt bad for letting him sleep there. If we would come without pet, we would never accept this room and only stayed for one night. First of all, the room smelled SO disgusting (like toilet/ pipes) right after you open the door I cannot believe they let guests sleep there. We had to stay there only with open windows. The bathroom was dirty, shower cabin was full of hair and mold. Definetely not worth the price (but again I do not know about other rooms). We were definetely not happy, and would not rate this hotel (based on our room solely) 3*

The brekafast was cozy and the area of the hotel is beautiful.

Stayed in November 2023

Beautiful accommodation and wonderful breakfast

Stayed in October 2023

This hotel has no reception at night time, Very poor bedding and very loud music at the property hall whole night we could not sleep and neither our children could sleep due to music noise downstairs from a party and when trying to call receptionist there is no reply from reception. Me and my families along with children could not sleep whole night and there is no help from hotel as there is no one at reception at night time. Water in bathroom is very bad as we were on 2nd floor and due to lack of water pressure if someone downstairs open the water then there was no water in our bathroom. Water suddenly disappeared. The worse hotel ever and we would not recommend this hotel to anyone.

Garden and foundation was good at property.

Stayed in August 2023

Stunning place, clean and comfortable. Beautiful garden outside. Very good breakfast

Stayed in August 2023

Recommend

Stayed in July 2023

Everything perfect!

We loved this place, it’s perfect if you travel with car to Brugge! The room was recently renovated and the castle and its garden is very beautiful, breakfast was great too. We travelled with a dog and there is a nice walk around the property and also a natural park close by which was fantastic! Highly recommend!

Stayed in July 2023

Nothing

The location with its garden surrounding. The building (castle) was very impressive. Very close to Brugge and Knokke. Great room with a great bath room

Stayed in July 2023

Big and beautiful garden Quietly situated

Stayed in May 2023

Very noisy place on the main street with cars driving all night and all day. The place should be advertised as a wedding house and not a hotel - every evening and night noisy drunk guests shouting and slamming doors in the hotel until 5 o'clock in the morning. Every day cold water in the bathroom - fixed after reporting to the reception. Old smell in the room. Maybe during the week the place is nice - on the weekend it's definitely not. I was very disappointed.

Good breakfast

Stayed in May 2023

All of it.

No tea, or coffee in the room. But that said there was nothing no bar no food and we got back at nine o'clock. Only plus nice view, pretty good breakfast. But it's geared up for functions. When we arrived we ask about, the bar to get a drink. Funeral was on so go outside. Lucky it was not raining.

Stayed in May 2023

This hotel has many issues and I don't recommend at all. The room was claimed as suit. But that was actually only a room with a little extension. The room had no air co, no water cooker or coffee maker, no tea or coffee bag, no iron, etc. and yet we paid a lot. The room was very old in a way that if someone walks in the corridor, the whole floor was shaking. Someone was walking on the top floor in the middle of the night and the whole ceiling was shaking with making a lot of noise of the metal hang lamp. The pillow and quality of the bed was awful. The worst part was, the guests for the wedding menu in the garden. They (children) were making noise by screaming, shouting and playing in the back yard venue, until 3 a.m and we couldn't sleep. Tried to call the reception to make them quiet. Turned out the phone doesn't work. Needed to go downstairs by myself and tell the issue to the receptionist. Guess what she told me. "That is not my problem". And I mentioned "my wife is pregnant" and she said, "yeaaaaa, it is not like it is a disease". Very rude and offensive lady. The first ever experience of that rude staff lady.

The view of the hotel was very nice. The location was also quiet OK and not far from the city center.

Stayed in April 2023

One of our friends got room in the first floor and told us that it was very noisy and old. However, on complaint, they were given a better room with beautiful view.

It truly does look as beautiful as the pics.

Stayed in April 2023

THE ROOM WAS UNLEANED, FULL OF DUST AND DIRTY CARPETS. THERE WASN'T SOMEONE AT THE RECEPTION 24/7, WHICH IS A PROBLEM FOR A CUSTOMER IF HE NEEDS TO CHECK OUT, OR IF HE NEEDS A MEDICAL HELP THE NIGHT TIME, OR IF HE NEEDS A TAXI.

I LIKED THE QUALITY OF THE FOOD

Stayed in March 2023

We really appreciated free parking and nice park. Our room had a beautiful view. Breakfast was good with enough choices.

Stayed in March 2023

just a bit noisy on the street side but great overall

great view

Stayed in December 2022

na

Maria

Stayed in December 2022

Nothing

Great setting

Stayed in December 2022

Freezing cold shower in both rooms

Location

Stayed in December 2022

Very hot room, no hot water and no staff around. No tea or coffee in room

Nothing

Stayed in September 2022

Where to start? The sink didn’t drain, could hear everything going on in other rooms, staff rarely available, it’s not a castle so much as an old house, front doors inaccessible, no bartender mostly, one window screen for four windows - broken and stuck at n corner of our room, not enough lighting to see anything in our fun front room, breakfast was ok

Gardens were nice.

Stayed in July 2022

Huge hotel but we arrived to find only one car in the car park and the place looked deserted. There was a notice on the door asking people to go round the back as there was a door open there. We found the key to our room on a piece of paper with our name on laying on a table along with four other keys. Also some printed information etc. Didn’t see a single member of staff until breakfast the next morning. It was an excellent breakfast. After breakfast we spent about ten minutes trying to locate a member of staff so that we could pay the bill!

Breakfast was excellent

Stayed in July 2022

everything was perfect

Amazing place and what a view. When you got a room with a view of the garden you said « whaooo beautiful »

Stayed in May 2022