2 Kasteelstraat, 3740 Bilzen, Belgium
#22 of 28 hotels in Bilzen
Guests' ChoiceBased on 107 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
9.2
Facilities
8.5
Staff
8.9
Value for money
7.9
Free WiFi
8.5
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End of dialog contentReviewed: 8 April 2024
Maxim
BelgiumThe garden was messy The stuff made a lot of mistakes. Two hours later to call you when you’re going to check in…? They booked our spa on the wrong date ..
The location
Stayed in April 2024
Reviewed: 23 March 2024
Nadia
GermanySpa should be included to the price of the hotel:)
Nice location, interior, lovely breakfast
Stayed in March 2024
Reviewed: 29 February 2024
David
NetherlandsNothing to complain about.
Beautiful location for family walks.The breakfast was lovely and the nice preparation for our baby with the crib, it was a very nice touch.
Stayed in February 2024
Reviewed: 9 October 2023
Sandrine
BelgiumNo lights on the parkinglot Dangerous situation to leave the parkinglot with the two way bike path just at the edge! Placing a mirror across the street could be an idea…?
Interior, location, very friendly staff
Stayed in October 2023
Reviewed: 28 September 2023
Denise
United KingdomFantastic stay and would highly recommend for short or longer stays. My only qualm really was that the restaurant and bar was closed on the Friday and Saturday evening due to private functions which was a bit disappointing as it would have been lovely to fully enjoy the hotel facilities. Apart from that , then an amazing stay in an amazing hotel.
Stayed in September 2023
Reviewed: 25 September 2023
Michaela
United KingdomRestaurant and bar closed for a private function the night we stayed
Clean and very friendly staff
Stayed in September 2023
Reviewed: 3 September 2023
Pauline
NetherlandsFor the price I would expect a much higher level of services: - outside of peak hours/days it is difficult to find people working at the hotel besides housekeeping. Waited 10 min for someone to show up at reception one morning; at another time had to go ask at reception for someone to show up at the bar (during the bar opening times) after waiting for several minutes - Access to the spa area is outrageously priced (15 euros per person per 1h visit) and for that price the steam bath was not working - breakfast is the basic, low quality, industrial, uninspired type of selection you see at any mid range hotel - poor attention to detail, the same dirty cups were left in a highly visible public area for a full 24 hours before they were removed - the place seems to be frequently rented for events which means some spaces spaces become closed to hotel guests, and no parking spots left
Beautiful property, outdoor spaces and garden. Terrace room is spacious with beautiful views. Fine-dining restaurant is pleasant.
Stayed in September 2023
Reviewed: 28 August 2023
Hermine
BelgiumOur room was on the ground floor with view on the parking lot, but there is nothing to do about that. Small tip, for a room on the ground floor, I found that there was no help in the bathroom for elderly peopl. It doesn't have to, but it might be a nice thing to add
For breakfast we had a broad range of options, from 6 types of bread to 6 types of cornflakes/granola, fresh fruits and juice, bacon and eggs... So we enjoyed it a lot. The amneties in the room were all there plus airco keeping the room at a nice temperature.
Stayed in August 2023
Reviewed: 6 August 2023
Anton
NetherlandsDue to shortage of staff, no coffee at breakfast at 7:15( both coffee machines malfunctioning), boiled eggs and the bacon were cold.
Breakfest very good, the lady bartender gave a good service and recommendation for drinks.
Stayed in August 2023
Reviewed: 27 July 2023
Belinda
United KingdomWe were disappointed with the bar. Small, narrow and dark. The adjacent courtyard was beautiful but bare. High wall, no views, no plants, greenery, like sitting in a prison yard.
Clean, tidy, good size room. Loved the natural garden and parking secure and convenient
Stayed in July 2023
Reviewed: 21 July 2023
Alyn
United KingdomHotel did not serve dinner. We were, however, directed to a restaurant nearby.
Lovely, clean, room. Bar and Courtyard were very hospitable. Good breakfast
Stayed in July 2023
Reviewed: 20 July 2023
Daniel
GermanyN/A
Friendly staff at reception, restaurant and bar. Great location for hiking and biking. Large parking with e-car charging capabilities. Spacious rooms.
Stayed in July 2023
Reviewed: 3 July 2023
Adriana
NetherlandsGood breakfast buffet.
Stayed in June 2023
Reviewed: 22 April 2023
Patty
TaiwanHope will improve! The quality will be better!
Stayed in April 2023
Reviewed: 16 January 2023
Madeleine
United StatesI was charged for room 3 times. I was to pay at property which we did at end, but was chargec2 timesvahead of final checkoutNow I have to go thrru hassel of getting refunded
Great attentive staff
Stayed in January 2023
Reviewed: 28 December 2022
Marc
BelgiumVery clean and modern rooms
Stayed in December 2022
Reviewed: 26 November 2022
Marcel
Netherlandsbreakfast expensive for what it is. dinner was very good though
modern and clean
Stayed in November 2022
Reviewed: 29 September 2022
Melanie
United KingdomNot enough dining seating for guests when the hotel is fully booked. You have to queue for breakfast if not down early enough.
Breakfast was great, however it does get busy, so best to go down early. We haven’t managed to book a table for the restaurant so far as always fully booked. It’s a shame as the hotel doesn’t seem to have enough dining seating for the number of guests booked in when fully booked. Great location, polite and friendly staff. Hotel very clean, spacious rooms and good Wi-Fi.
Stayed in September 2022
Reviewed: 23 September 2022
Ven
Hong Kongno lunch or dinner available in the restaurant
clean and aesthetic design
Stayed in September 2022
Reviewed: 19 September 2022
Wape
BelgiumIn a perfect world, we would have liked to have green tea available for breakfast and a hammam that would be working. For our personal taste, we would prefer to have drawers in the bed tables and better arranged shelves for clothes in closets.
Very nice, quiet and modern hotel. The modern design fits well the green neighborhood and the historic building, part of the hotel. The room is bright thanks to large windows. So are hotel corridors and the restaurant. High quality restaurant with very good dinners (gourmet) and breakfast with a wide choice. We liked particularly the choice of juices. Small, but very well equipped spa, with a well conceived outdoor terrace.
Stayed in September 2022
Reviewed: 29 July 2022
Mark
NetherlandsIt was stated on the hotel's website that "Roomservice is mogelijk 7/7 van 7u tot 23u" so we expected to be able to eat something when we arrived at 8pm on a Tuesday night. The reception stated that the restaurant was closed so off course there was no room service 😒. Instead we got a a folder of a local kebab place we needed to pay to pay with cash on delivery which we did not have. That was definitely very disappointing and we had no food that night.
Stayed in July 2022
Reviewed: 17 July 2022
Jolanda
NetherlandsStaff seemed not quite qualified. Nice and polite but not really up to the job
Breakfast and swimming pool
Stayed in July 2022
Reviewed: 19 June 2022
Benoit
BelgiumPersonnel gentil et souriant super Break first
Stayed in June 2022
Reviewed: 7 June 2022
Hase
BelgiumIt's too expensive for what you get. It's nice but not exceptional and I received way too many messages to upgrade ... (almost made me want to cancel). The restaurant was closed due to a wedding so we couldn't eat there.
The breakfast was great, the location and general architecture are wonderful. The beds were nice and the staff helpful. The wellness area was clean and relaxing.
Stayed in June 2022
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