Lifts are quick and responsive. We could go straight from any floor to the ground floor. However, from the ground floor to get access to our room (4th floor), we had to go to the 2nd floor and then get a new lift from the 2nd floor into the room. This was intuitive for us when we encountered this issue. However, this should have been explained on arrival. Spa: the room card should give direct access to the spa without having to ask every time on reception. The staff on the wellness part (spa) reception were the only ones not good at customer care, it looked like they were doing us a favour to let go of in and checking several times if we had access (didn’t feel welcome at reception). However, the staff inside the spa cleaning and around were nice and helpful. Bath robes should be provided to all guests.

Location: view into the park; secure area. When we booked, we have checked the location and were happy with it since we would prefer to be more far from the city center but have a calm, green and wellness areas to rest. Spa: excellent options from the indoor and outdoor swimming pools, different saunas, cold sauna, Himalayas salt lamp sauna, red light area, large jacuzzi, salt sauna (amazing!) and most users respectful. Even if busy, you will find space for you to enjoy all the areas as people are respectful that others might want to use. The staff at the spa was helpful and kind. Room: the room was large with a view into the green areas as requested; no noise except in the morning from the cleaners. However, this didn’t affect us as we woke up early. The aesthetic of the rooms and hotel are new and modern. Cleaned room. Additional pillows and a duvet are available in the room if needed. Safe, kettle, coffee and tea available: free. Fridge with drinks and chocolates: cost clear stated at the room. You can control the temperature of your room. Received 1 drink voucher for skipping room cleaning over our 3-night stay: good initiative Breakfast: excellent choices from hot (e.g. waffles, pancakes, eggs); cold (e.g. selection of different cheeses, ham, parma ham, smoked salmon, salad); different type of bread; alternatives to cows milk (excellent); pastries and cakes; hot drinks and natural juices. The staff was great explaining how it works the breakfast, always smiling and helpful Hotel/Areas: are pleasing and you can even see the sunset outside. Staff at the reception were helpful and kind on arrival Restaurants: you have a selection of restaurants including a ground floor area with street food

Stayed in May 2024

Nothing could have been better!

The pictures did not do this hotel justice, This place is exceptional. We were given a complimentary upgrade which made our stay extra special.

Stayed in May 2024

Welcome at the reception short and not that friendly

The spacious room Breakfast was ok Cleanliness ok

Stayed in May 2024

We didnt had bath robes in our room, despite getting the confirmation through phone that bath robes will be in our room. On top of that, first night was in a room with a view on the restaurant rooftop, wich was not that nice and also not how it looked like the pictures provided. After a talk with the reception, we could switch rooms.

Very nice concept of wellness area, street food area and hotel. We could eat every night in the street food area wich was a very positive surprise. The wellness area was amazing and also not with the necessity to be naked, as it is normal in Germany. Room was good and breakfast was delicious.

Stayed in May 2024

Nothing

The open gym and wellness were amazing.

Stayed in May 2024

Staff could be a bit more friendly with guests and welcoming at resto and in the wellness area. Weird approach to give the cup you will use for coffee at breakfast and place of coffee machine …

Exceptional gym, swimming pool and wellness area. Beautiful design and impressive dimension of this oversized building Beautiful room

Stayed in May 2024

No free water, no slippers or bathrobe provoded.

The design of the hotel interiors and exterior is amazing, very clean and silent rooms. Beautiful parks nearby. Friendly stuff, nice gym and pool

Stayed in May 2024

Everything. The pool area was amazing, a lot of wellness options (saunas, hammams etc.) and a good breakfast selection. Perfect place for a spa weekend and to relax. Fox, the food market, which offers a variety of food options, is also in the same buiding which is very convenient. Truly recommend this hotel, and i will come back again for another spa weekend.

Stayed in May 2024

The access to the Hotel wasn't great - getting to and from it with a car or taxi could be so much better.

Breakfast was excellent

Stayed in May 2024

Son couldn’t use swimming oool as restricted to over 18

Rooms were generous size

Stayed in May 2024

Strange breakfast arrangements. It is in the same place as an evening bar, and plenty of coffee tables are too low to eat comfortably. Coffee and tea machines are technically outside the breakfast area. Watermelon cubes were very far from fresh. No coffee machine in the room. It's a half an hour drive from Brussels centre.

An impressive building (in and out). A very pleasant room. Excellent toiletries. Gym equipment and gym activities available exceed your imagination. Indoor and outdoor swimming pool, five different saunas, cooling and relaxing areas; all really good. Altogether, you get much more for the price than in other hotels. In the same building, there is a large public car park and a spacious, modern food hall with street food from all around the world. Some walking park paths nearby.

Stayed in May 2024

Nothing everything was perfect

Everything

Stayed in May 2024

It was somewhat annoying that you had to keep your pass with you in the spa, I am personally more a fan of a code combination or a wrist/ankleband.

The included spa was very nice, it was great that everything needed here was included like the towel and soap. Also the rooms were very tidy and clean. The backrooms were also a great addition to the hotel.

Stayed in May 2024

just a small remark: the hotel is declared as "for adults only", but we noticed that there were at least two families with children during our stay

Beautiful hotel... breakfast, comfy room, facility, fully equipped gym... everything was at very high level

Stayed in May 2024

Stuff can't provide valid information about parking, some chatbot answered me with a wrong info. Food court starts working from 12.00.

Big room, stunning view, cleanness

Stayed in May 2024

Not very convenient elevators but it is fine

Spa is awesome

Stayed in May 2024

Maybe the sofa

Yes but it can be better

Stayed in May 2024

That kids where not allowed in the swimming pool. Very little activities for kids.

Large rooms, modern facility, many elevators, cleanness, fox food market in the level -2, spa and Wellness.

Stayed in May 2024

Amazing hotel with an amazing SPA. 20 minutes to the city. Different options to eat.

Stayed in May 2024

Free parking for guests would have made this a 10/10 but it's a minor downside considering all the other facilities it does have.

The hotel has many facilities which make for a really pleasant stay. Next to that, they also upgraded our studio to a way larger room for free. Absolutely incredible, we had an amazing time.

Stayed in May 2024

You need to add a Nespresso machine in the rooms and improve your internet (WiFi and 4/5G) connection as it’s extremely poor

Everything was good

Stayed in May 2024

self check-in didn't work, a bit of mess in lobby & breakfast

location, room

Stayed in May 2024

Prosecco in the morning) park near hotel. Clean windows

Stayed in April 2024

Staff was not friendly.

Very well decorated rooms in combination with nature in hotel surrounding.

Stayed in April 2024