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Reviews of pentahotel Brussels City Centre 4 stars

Chaussee de Charleroi 38, Sint-Gillis / Saint-Gilles, 1060 Brussels, Belgium

#192 of 192 hotels in Brussels

Guests' Choice

Review score

Based on 1202 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.6

  • Facilities

    8.2

  • Staff

    8.4

  • Value for money

    8.0

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 25 May 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • penta Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The corridors were too dark

    The room size and comfort

    Stayed in May 2024

  • Reviewed: 15 May 2024

    9.0
    Highly recommend for your stay in Brussels
    • Leisure trip
    • Family with young children
    • penta Plus Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Noise from the street is not well filtered out and can get difficult at night to sleep at times. Instant coffee (instead of real coffee) in the room. Wifi in the room on the 6th floor was quite weak (worked perfectly on the ground floor).

    Location, close to many nice areas and to the center as well. Comfy and clean room, huge bed (2 meters wide even in the standard plus room!). Overall good facilities, all nicely stylish and modern vibe. I didn't try the good or breakfast but the bar on the ground floor seemed really nice to just sit down for a drink. Water refill downstairs was also a nice touch.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    9.0
    I had a very comfortable stay at this hotel.
    • Business trip
    • People with friends
    • penta Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Sliding bathroom door with gaps was kind of annoying.

    Nice and clean rooms, very comfortable bed. The lounge area and in general the interior of the hotel was amazingly designed. Very good breakfast, nice bar and the usage of pool tables was free for guests which was a nice extra.

    Stayed in April 2024

  • Reviewed: 7 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • penta Standard Double or Twin Room
    • Stayed 3 nights

    It was quite noisy as my window faces towards the road. Can hear the ambulance siren every morning. The neighborhood is not the best. The location is not close to the city center either. You have to take tram+metro to travel to the city center.

    The room is super spacious. The shower head is great. The bed is huge. The facility is practical and user-friendly.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    8.0
    Great hotel at a great price
    • Leisure trip
    • Couple
    • penta Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The location of the hotel was fantastic. Walking down the street 100m to the Stephanie Tram Stop and it's only around 5 stops directly into the City Centre. The staff were genuinely wonderful. Every staff member I encountered was super helpful and friendly. I had an issue with the AC on my first day and reported this to reception. The AC was fixed within 30 minutes. Great service.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • penta Standard Double or Twin Room
    • Stayed 2 nights

    The only downside was the noisy street outside our window.

    We stayed in Brussels for 2 nights and found the hotel lovely. The staff was really helpful and the room was spacious and clean.

    Stayed in March 2024

  • Reviewed: 2 May 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • penta Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    TV doesn't have smart TV, so no chance to watch Netflix with even your own subscription. Damage deposit was not refunded during the check out, based on the bank app it will be refunded in a month.

    Nice room, big bed and clean shower. Free tap water is available in the lobby. Kettle and tea/coffee in the room.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    9.0
    I really enjoyed my holiday in this beautiful and lovely place like Pentahotel…thanks for make u happy 😃
    • Leisure trip
    • Couple
    • penta Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was parfait 👍🏾

    Was clean, amazing services, wonderful area….❤️

    Stayed in April 2024

  • Reviewed: 1 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • penta Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    We were unsure whether we would be given a double bed or two single beds until check-in. No room cleaning for 3 nights (we did not explicitly request it though). Slight music noise on 1st floor from pub downstairs or nearby.

    Very big bed and room. Clean. Very good position for museum area, quite comfortable for airport. Nice ambience. Kind staff. Good value for money.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Great
    • Leisure trip
    • Couple
    • penta Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Dark corridors, small Lifts Plug sockets didn’t work

    Bar, lounge and breakfast

    Stayed in April 2024

  • Reviewed: 29 April 2024

    9.0
    fun and comfortable
    • Business trip
    • Solo traveller
    • penta Standard Double or Twin Room
    • Stayed 1 night

    it is rather more expensive than other hotels in Brussels

    general vibe of the place was really great , i loved the bar-reception

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • penta Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There was a deposit charged to my card, once for each night. This wasn't informed by Booking.com before I made the booking. The deposit will be returned in a few days hopefully but it would have been nice to know this before reaching the property.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • penta Plus Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The advertised parking facilities, associated with the hotel. Hotel staff informed us that said parking area was renowned for vandalism, with recent drug issues and the general feeling of the area was somewhat daunting. We ended up finding alternative parking that was more reputable, with regular dog and security patrols. Also, the holding deposit that is collected on check-in. I had to chase down, informing the hotel that the nominated time for reimbursement had lapsed, and if funds were not credited within 48 hours, I would escalate my grievance.

    The location was ideal, giving ease of access to the local transport network and only a 20 min walk from the town centre, along with all the major recommended sites and attractions.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Junior Suite
    • Stayed 3 nights

    Located at the heart of Ixelles, the hotel is very near to both Midi station and Airport. Many food options around the hotel. The restaurant/bar offered good meals/drinks for dinners with a cozy atmosphere. The room was spacious comfy and quiet.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • penta Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    We were there on a weekend and there were party goers going in and out the hotel all the time. It was pretty noisy.

    Room was spacious. Cool design. Big bathroom. Very comfortable and firm bed. Very comfortable chairs and sofa.

    Stayed in February 2024

  • Reviewed: 15 April 2024

    8.0
    I had a wonderful time, the hotel is close to so many amenities and has a great bar
    • Leisure trip
    • Solo traveller
    • penta Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No separate wardrobe and the hotel is so close to the road. I think sound proof glass needs to be installed to reduce the noise from moving vehicles

    The room was spacious

    Stayed in April 2024

  • Reviewed: 13 April 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • penta Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The cleaning and maintenance of the room should be improved, but overall good.

    I really liked the industrial style of this hotel, located close to the centre of Bruxelles, only 20 walking from the Gran Place. The room was spaciuos and the staff has been kind for all the stay. The breakfast was good and various. I recommend it.

    Stayed in March 2024

  • Reviewed: 12 April 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • penta Standard Double or Twin Room
    • Stayed 2 nights

    Too dark in the floor corridors

    Excellent food at the restaurant

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Good stay
    • Leisure trip
    • Solo traveller
    • penta Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Thin walls, you can hear the neighbours snoring or talking.

    Clean room and bathroom, comfortable bed and pillows, large room and nicely decorated.

    Stayed in March 2024

  • Reviewed: 8 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • penta Standard Double or Twin Room
    • Stayed 1 night

    Dirty windows :-(

    Location + parking next to the hotel door

    Stayed in April 2024

  • Reviewed: 8 April 2024

    7.0
    Weekend break
    • Leisure trip
    • Couple
    • penta Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Pillows were too soft and flimsy, sound-proofing poor could hear doors going all night and next door, few dirty marks in our room (carpet)

    Great shower, good location, nice bar area

    Stayed in April 2024

  • Reviewed: 8 April 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • penta Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    It is really dark in the hotel. I didn't like that the bathroom has a sliding door and you could hear everything if you stay with additional person.

    The staff was friendly and the room was spacious enough. They had a good selection of options during breakfast. Also, they have a bar on a ground floor if you are interested.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    7.0
    Comfortable, well located and fine for a short stay.
    • Leisure trip
    • Couple
    • penta Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    I assume in an effort to be eco friendly the common area lighting is very dim. This is fine in the lounges downstairs but in the bedroom corridors, with their grey/brown decor, it all seems a bit dingey. The coffee/tea supplies are a bit random and inconsistent from day to day.

    Great location and comfortable with helpful friendly staff!

    Stayed in April 2024

  • Reviewed: 3 April 2024

    8.0
    Regular quality
    • Business trip
    • Solo traveller
    • penta Plus Double or Twin Room
    • Stayed 1 night

    Room temperature in winter is somehow a bit complicated to settle.

    Check-in process always swift and welcoming (back)

    Stayed in February 2024

Showing 1 – 25

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