Reviews of Pillows City Hotel Brussels Centre 4 stars
Rue des Paroissiens 15-27, 1000 Brussels, Belgium
#8 of 194 hotels in Brussels
Guests' ChoiceReview score
Based on 975 hotel reviews
9.0Score breakdown
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Cleanliness
9.5
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Comfort
9.5
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Location
9.6
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Facilities
9.2
-
Staff
9.4
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Value for money
8.7
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Free WiFi
9.0
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Reviewed: 16 May 2024
Michael
United States5 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Luxury Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
HVAC was iffy. Was hard to cool the room adequately
Good sized room with mini fridge. Bath was also good sized and had a large shower area. 5 minute walk from all the cool stuff you want to do and very close to Centraal station for trams, trains, to anywhere you are coming from or going to.
Stayed in May 2024
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Reviewed: 14 May 2024
Jennifer
United States12 reviews8.0Very good- • Leisure trip
- • Couple
- • Luxury Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Great location! Buffet breakfast was fine. Room was comfortable except we couldn't couldnt turn on the AC so the room was very warm at night.
Stayed in May 2024
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Reviewed: 13 May 2024
Ana
Brazil18 reviews1 helpful vote10“Hotel de design muito central”- • Leisure trip
- • Family with young children
- • Luxury Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Expensive breakfast
Location
Stayed in May 2024
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Reviewed: 13 May 2024
Hinson
United States2 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Luxury Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
I would definitely stay at this hotel again. The bed and pillows were very comfortable the staff was professional and very kind. I enjoyed the breakfast and the food at the hotel. Excellent all the way!
Stayed in May 2024
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Reviewed: 13 May 2024
Beatriz
Guatemala11 reviews1 helpful vote9.0“Good location by the Cathedral”- • Leisure trip
- • Group
- • Luxury Double or Twin Room
- • Stayed 1 night
Everything was great.
Good location nearby the St Michael and St Gudula Cathedral although not near to central market, the room was comfortable and well set. Breakfast was delicious with plenty of food choices and the staff more than accommodating to our needs.
Stayed in May 2024
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Reviewed: 6 May 2024
Grant
United Kingdom6 reviews10“Absolutely perfect”- • Leisure trip
- • Couple
- • Luxury Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
N/A
The interior was beautiful, staff were lovely, beds were very comfortable
Stayed in May 2024
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Reviewed: 5 May 2024
Judith
United Kingdom13 reviews10“A relaxing and peaceful city centre break”- • Leisure trip
- • Couple
- • Luxury Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Spotlessly clean, spacious and peaceful room. Great location close to metro, cathedral and Grand Place. Very friendly and helpful staff. An excellent city centre hotel!
Stayed in May 2024
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Reviewed: 2 May 2024
Andrés
Uruguay15 reviews3 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Luxury Double or Twin Room
- • Stayed 4 nights
I can genuinely not think of a single thing to complain about. It's just all great.
10/10. Everything was great! The location is fantastic, a 2 minute walk from the train station, couple of minutes walk from all the interesting areas in Brussels. The hotel is beautiful, the room is very large and comfortable, the quality of everything was evident. It felt very upscale. Breakfast and restaurant meals were delicious too.
Stayed in February 2024
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Reviewed: 1 May 2024
Ihor
United States3 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Grand Luxury Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
The front desk personnel is amazing! With great, helpful attitude, they create such a warm, welcoming atmosphere, yet very professional and gives nice suggestions on where to eat or buy chocolate, very important-:) The hotel itself is comfortable, clean, in great location, and the room was very quiet. And, of course, the pillows and mattress are very comfortable. Also, the hotel's restaurant has a very tasty menu and great service. We liked everything at this place and will return.
Stayed in April 2024
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Reviewed: 29 April 2024
Leena
Finland48 reviews1 helpful vote9.0“Excellent hotel with great location.”- • Business trip
- • Group
- • Grand Luxury Double or Twin Room
- • Stayed 3 nights
Nothing.
Excellent location, quiet but very close to the old town and central station. Very nice room and great breakfast.
Stayed in April 2024
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Reviewed: 28 April 2024
Rosemary
United Kingdom23 reviews2 helpful votes10“Brussels is a nice place. For”- • Business trip
- • Group
- • Luxury Double or Twin Room
- • Stayed 1 night
Nil
Room is lovely. We travelled to Brussels from Ypres to stay there for an overnight. We enjoyed to visit in Brussels which for the day. Before we caught Euro Star train home to London
Stayed in April 2024
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Reviewed: 28 April 2024
Ew
Australia27 reviews9.0“excellent choice in central Brussels”- • Leisure trip
- • Solo traveller
- • Luxury Double or Twin Room
- • Stayed 3 nights
Location was excellent, being only 5 minutes walk from Brussels Centrale train station. Need to have the station close by as a lot of day trips. There was a lot of construction around the station making it a bit tricky to navigate. Room was nice and the staff very pleasant
Stayed in April 2024
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Reviewed: 27 April 2024
Joseph
United States1 review8.0“Good location next to the Central station”- • Leisure trip
- • Couple
- • Luxury Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Everything was great
Room was comfortable
Stayed in April 2024
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Reviewed: 27 April 2024
Vincent
Malta8 reviews1 helpful vote8.0“I definitely recommend this hotel for its charm, helpful staff, great food and comfy pillows”- • Business trip
- • Solo traveller
- • Luxury Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
N/a
Beautiful decor and very clean hotel with a very friendly staff. The actual pillows were the best and most comfortable I’ve ever experienced. The food at the restaurant and breakfast were also superb.
Stayed in April 2024
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Reviewed: 24 April 2024
Muimui4747
Thailand11 reviews8.0“We are very happy to choose this hotel! This is our absolutely right decision!”- • Business trip
- • Family with young children
- • Family Room
- • Stayed 1 night
The lobby is a little bit too small; the space is limited. The staff is a little struggles with the portable modern check-in systems. I had to come down 3 times after checked-in because the staff was confused when validating the room number for us. But the room is big and quiet.
The location is very near the Brussel central station. The breakfast was not included we need to pay extra but the pancake is one of the best compare to many hotels we have experiences in EU. We did not feel miss by not having brunch outside hotel! The area is close to the station but it is situated on the calm and easy to access alley. The amenity is above average compare to others same price hotel. Many hotels in EU do not provide free bottled water anymore since they claim for drinkable tab water, but Pillows city still! We are very happy to choose this hotel! This is our absolutely right decision!
Stayed in February 2024
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Reviewed: 24 April 2024
Dritschler
United States8 reviews3 helpful votes10“Excellent Location”- • Leisure trip
- • Couple
- • Luxury Double or Twin Room
- • Stayed 2 nights
The location was a 3 minute walk from the train station and a 3 minute walk to the center of town. It was perfect. The breakfast buffet had a wonderful selection of pastries, meats, cheeses, eggs and various other choices. To save a few dollars, book breakfast when Pillows sends you an email to pre-register. The room was very clean and the bed was very comfortable.
Stayed in April 2024
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Reviewed: 24 April 2024
Andrew
United Kingdom1 review9.0Superb- • Business trip
- • Solo traveller
- • Grand Luxury Double or Twin Room
- • Stayed 1 night
Nice clean comfortable room on the 7th floor in the city centre. Hotel was nice and quiet at night and I was able to have a great nights sleep. Breakfast had a great variety and was good quality
Stayed in April 2024
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Reviewed: 22 April 2024
Sriwarin
Thailand8 reviews10“Good hotel. Excellent location.”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 2 nights
- • Submitted via mobile
No.
Very good location.
Stayed in April 2024
-
Reviewed: 21 April 2024
Hanna
Germany2 reviews10Exceptional- • Leisure trip
- • Couple
- • Luxury Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Just info/recommendation: There could be more vegan options for breakfast. If you have a big car watch out in the parking garage, it is really tiny and low.
The staff was very friendly and everything was clean. The location is right in the centre. We were very satisfied and would recommend it. Plus: There was oatmilk and soy milk for the breakfast.
Stayed in April 2024
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Reviewed: 19 April 2024
Wynand
United States78 reviews2 helpful votes9.0“Great option”- • Leisure trip
- • Couple
- • Suite
- • Stayed 1 night
- • Submitted via mobile
Luke warm water to shower in the morning (not sure why).
Great room & extremely comfortable bed. Very central and spotlessly clean. Love the attention to detail and the restaurant food was amazing.
Stayed in April 2024
-
Reviewed: 17 April 2024
Eleonora
Italy4 reviews9.0Superb- • Leisure trip
- • Group
- • Luxury Double or Twin Room
- • Stayed 1 night
The price of breakfast is a bit high for those who only want to eat some fruit and coffee or the like. That's why I decided not to use the service.
The location is perfect, you are close to all the major attractions and literally a 5-minute walk from "La Grand-Place" and 1 minute from the "St. Michael Cathedral" The staff is very friendly and also helpful in providing various directions about the city. The hotel is clean and the rooms are equipped with all major amenities.
Stayed in April 2024
-
Reviewed: 16 April 2024
Aileen
Ireland3 reviews10“Thanks you”- • Leisure trip
- • Couple
- • Luxury Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Lovely staff
Stayed in April 2024
-
Reviewed: 15 April 2024
Yousef
United Arab Emirates12 reviews10“Best hotel with the best location at that price.”- • Leisure trip
- • Group
- • Luxury Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Location, staff were very helpful, clean.
Stayed in April 2024
-
Reviewed: 15 April 2024
Vanessa
United States6 reviews10“Best hotel I’ve stayed in for years.”- • Leisure trip
- • Couple
- • Luxury Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing I loved it all
Elegant decor, spotlessly clean, excellent food beautifully presented, pleasant, helpful staff.
Stayed in April 2024
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