No heating during winter 1 degrees Celsius

Stayed in December 2023

This is sooo careless, unfriendly… the toilet is a tragedy, panels from kitchen and sofa broken, socket in the bathroom not working, so you cannot use the hairdryer….

Stayed in November 2023

Apartment was cold at night and basic.

Cool place, nice kitchen and balcony. Good location. Very convenient and handy check in. Hot water in the shower and nice towels. Had all the basics

Stayed in November 2023

I couldn't get to the property, the code pad was wet and not working properly. And no one was answering my call on the help line.

Stayed in November 2023

There was no TV, the sink leaked.

Location was good

Stayed in October 2023

The cleaning didnt clean the apartment before check in time (4pm) so they came and cleaned when we were already in the apartment. The also didnt even apologize or say anything.

The location and the size of the apartment.

Stayed in October 2023

The toilet room was extremely small and had no ventilation. There was no sponge or dish towel in the kitchen. There was no towel rack in the shower and nowhere to hang towels.

The location was great. It was roomy enough for a family of 6. The beds were very comfortable.

Stayed in June 2023

The wall was really dirty The dishwasher was broken The door of the bathroom had a hole in it no more intimacy

The location

Stayed in April 2023

There is a list of things we didn't consider ok and based on which this location is not on our top recommendations: - the pictures presented on Booking do not reflect the reality of the apartment: the floor is scratched, the curtains are torn, the wallpaper peels off, there are traces of mold and rust in the bathroom and the TV was not working (we contacted the administrator in respect to the TV, but we went to Brugges so we gave up on fixing it); - there is an alarm making a beep noise every other minutes, which didn't allow us to properly sleep during the night; - check-in starting at 16:00 so the cleaning firm has time to clean the apartment. Even so, there was dust in the bathroom and the floor was dirty. - we really thought the location was a great price-quality deal (almost 500 euro, 4 persons, 3 nights) but, again, the pictures are misleading. - the beds are staying on some plastic support which is full of dirt, as you may see in one of the pictures. To be honest, we have been mostly walking around the city and the country so we only took a shower and slept there. Otherwise, for sure we would have changed the accommodation.

The location is great, there is really good access to metro station and restaurants area. If you are interested in high-end shopping, you may visit Dior or Hermes which are right across the corner.

Stayed in February 2023

The majority of the photos of this property don't correspond to the property, and the ones that correspond are enlarged for making the property look much bigger that it actually is. Some of the walls in one of the rooms and the bathroom door were broken when we arrived, but this was not notified to us. The sofa bed was uncomfortable, the rest of the beds were good.

Stayed in February 2023

strong , vile smell of drains throughout the property especially the bathroom. beds very uncomfortable , not enough pillows / towels. sofa bed was covered in stains and the back just kept falling off Everytime we sat on it. rubbish piled outside of the entrance to the property

great location , close to transport etc.

Stayed in October 2022

Traveled with two colleagues. We chose the apartment because it had three separate beds, but turns out you need to ask if you want bedding for the third bed (the pullout sofa), and that it costs 25 euros extra. We got to the apartment quite late after a conference and it was too late to get the bedding. I see now that it says this in the fine print, but it would have been nice to have it stated more explicitly. Otherwise, fine place and great location.

Great location, very convenient.

Stayed in October 2022

flat was dirty. floor was sticky, dust everywhere, hair in the shower. was really disappointed with these things. also neighbours upstairs was walking so laud that doors in the room was shaking. but bedsheets was clean.

location was really good. we didn’t even use transport to much because we could visit famous places by foot.

Stayed in September 2022

Cleanliness: there were lot of dust under the beds, the windows were very dirty. In the courtyard (entrance of the flat) there were trash, broken glass AND a dry Christmas tree. :o Kitchen was big but there were only a few stuff: for instance there is an owen but no baking tray… no wine glasses, only a few glasses, plates, etc. As I mentioned, the space was big and plenty of space to run around - also because some more furniture won’t hurt: there was only a small sofa in the living area, so the 4 of us won’t fit. (No armchair or so). In the entrance area there were no hanger for coats… Check-in / check-out: we wanted early check in and late check out but this was not possible. In the first round, smartflats forgot to mention their baggage drop off lounge (which is in another location. Still.), after asking specifically, they offered us to use it.

Location is excellent. the space is big, there were lots of space for our two boys to run around. There were a starter kit in the kitchen: some pads for the coffee machine, dishwasher tabs, dishwasher fluid. (Would be nice if this would be written in a description so you don’t have to ask beforehand or bring your own stuff unnecessarily)

Stayed in August 2022

Very hot, no fans or aircon. No lift, had to climb the stairs with heavy suitcases

Stayed in August 2022

I didn't like that some pictures of the apartment was not real and we didn't saw it in the real life I think they used pictures for other apartment.!!! the apartment was so warm and there is no AC so we open the windows and the area was so crowded and full of noise we couldn't sleep comfortably.

we like the location as it's near to the city center

Stayed in July 2022

Sofa bed is so so uncomfortable that we slept on the floor, needs replacing !!!! or put two beds in the giant bedroom??? Room gets very hot, needs a fan Basic items not provided in kitchen, (knife/baking tray etc ) no laundry no lock on bathroom door, bathroom floods Pretty run down

Great location!!!! spacious place

Stayed in July 2022

No lock for the toilet and there were nails coming out of the wooden floor which could be dangerous for elders and kids

Location and spacious

Stayed in July 2022

There is no place to hang your coat at the entrance, also no hanger for your clothes and towel in the bathroom. There are some technical problems, which have not been fixed, although I informed the service provider about them: Tap in the toilet is not working, hair dryer not working, the light switch at the bathroom is not working, dishwasher leaves the dishes dirty.

Location is perfect, the apartment is big and comfortable. Beds are comfortable. Good value fir money.

Stayed in May 2022

The smell of dustbin Need renovation !

The situation / location

Stayed in May 2022

The apartment still needs some repairs, doors are old, there was no way to lock toilet or bathroom.

Location was great

Stayed in February 2022

Handle of the balcony was loose, furniture on the balcony needs to be replaced soon, air conditioning was dripping. The hair dryer was not in good state (melting plastic parts) and bathroom/toilet could have been cleaner.

The location is very good, the kitchen is equipped good and the balcony is spacious.

Stayed in September 2021

Missing hooks in wc,in shower, in one bedroom. At first tv dosnt work, and dishwasher dosn work

Stayed in September 2021

The Parquet floor nails were sticking out and cut off the stockings of the feet. There are no extractors/ventilator in the bathrooms. The shoes cabinet smell bad. The hand broom is not good. The pillows were very uncomfortable and very small. Sofa bed uncomfortable. Some curtains are off/not working. The rooms heating is off/not working.

The location is close to the tourist sites.

Stayed in August 2021