There was no hot water in the shower, just lukewarm, which did not improve much after notifying the property, and the beds were uncomfortable (we both woke up with sore necks each morning).

Fantastic location in the centre of the city, and the staff were friendly, kind and responsive. The two sinks along with both separate shower and bath in the bathroom were great.

Stayed in May 2024

You cannot use the lift, it's only for your luggage.

The location was perfect, just around the corner from the main square. We could see the belfry bell tower from room and hear the bells chiming. The corridors of the suites were nicely decorated and our room (Chocolate brownie) was amazing. The bathroom was sooo big and the room had everything we needed for a 4 night stay.

Stayed in May 2024

There was a very unpleasant smell in the whole room coming from the toilet. The water inside the toilet was getting dirty and smelly if you weren’t flashing often becoming disgusting. I can understand that this is a very old building but there should be a way to fix this. Also the cleanliness was not good. During our stay we didn’t manage to have a hot shower as the water was cold and you had to leave it running for quite a long time to become lukewarm but it never got hot. We were told that their engineer was looking at this but until we left it wasn’t fixed. As it was an old building the stairs to the rooms were steep and the staircase steps were small (depth) so you had to be careful when you were going down. You could only use the lift for the luggages which at least reduced the risk of an accident but still you need to be very careful.

The location was excellent as it was in the heart of the city close to the main attractions.

Stayed in April 2024

Although we haven’t received any information about it, we were told that it’s a self check-in hotel on the day we arrived. The elevator didn’t work, we had to carry our luggages. The hot water didn’t work as well.

The Only thing good about the hotel is location, it’s in the old City center.

Stayed in March 2024

No towel change during our stay

Location and quirkiness

Stayed in March 2024

Tea and coffee available in the room. The chocolates were very good

Stayed in February 2024

A little loud being so close to city centre

The location was perfect for one night in Bruges

Stayed in December 2023

Nothing not to like for me..loved everything about it

The hotel was just minuntes away from the square and everything else we needed or wanted to see..hotel is very clean and the staff are lovely..beautiful place..would stay again

Stayed in December 2023

Very central, room very clean, love the code locks on the doors!

Stayed in December 2023

The Chocolate Suites was such a cute hotel, loved the chocolate theme. The underfloor heating in the bathroom was a huge bonus, especially since we were visiting in December. It was walking-distance to everything in town, and the host gave great restaurant recommendations!

Stayed in December 2023

There was no heating and hot water in our room.

Good location, clean room.

Stayed in December 2023

Amazing decor. Warm and comfortable beds. Very clean. The perfect location to stay and enjoy Bruges sites all within walking distance. Will most definitely be booking to stay here again.

Stayed in December 2023

The water was luke warm. I definitely didn’t like that the room could not be locked from the inside. I felt very insecure being there with my daughter knowing that the easy passcode to figure out was the only thing keeping the door locked

The communication was good. Room was as pictured

Stayed in November 2023

Nothing

Was an excellent hotel. Very thoughtful. Great location. Clean. Comfortable. Great value for money.

Stayed in September 2023

Very centrally located, very easy to access

Stayed in October 2023

Clock & tv didn’t work & should be removed. Hot & airless with only a thick winter quilt on the bed. Unable to open window tho broken handle showed evidence that many of us hot breathless suffering occupants tried very hard. Fan rattled. Plug ins overloaded. Luggage elevator took luggage down 1 story then quit. My handicapped partner & I had to carry it down steep stairs. Hot, airless. Miserable

Clean. Modern bathroom

Stayed in September 2023

Nothing

From booking to arrival, all very smooth, owners provided all info needed and were very helpful.

Stayed in July 2023

When entering, the hallways smelled like sewer or dirty drain. The rooms smelled fine but were not particularly clean. There was dust and crumbs under the bed and in some of the corners. The heating was not working which it mentions in booking.com page. It’s summer but the towel rack heater would have been nice in the bathroom to dry our towels a little at least. Laying on the bed you sank into it quite a bit. We texted the contact number to ask about some extra towels, whether there was an iron or whether the heating worked for the towel rack in the bathroom. The response was, “hello I’ll get it checked”, both times with no follow up at all. It wouldn’t have taken much to improve our ratings of this place at all.

The location is excellent!

Stayed in September 2023

Amazing location, very very clean with lovely, quirky decor and kind staff. Would recommend to anyone wanting to visit Bruges with their partner.

Stayed in August 2023

I couldn’t sleep in evening couse to much noise.!!! I heard next rooms all the time .! If somebody in corridor omg u hear really a lot .!

Heart of the Brugge location it’s perfect .! If u wanna stay in Brugge this hotel is great location And very clean place

Stayed in June 2023

There was almost no water pressure in the sink and the shower. The most annoying thing was that someone from housekeeping was waiting in front of door and then started knocking on our door at 10 am, when the checkout time is still 11 am. Never seen anything like this before. It was very disturbing.

The room was clean. Location was great, it was right in the center.

Stayed in May 2023

Floor was dirty when we arrived. They had a nice coffee machine and kettle but only supplied teabags, no milk, no coffee.

Great location. Spacious room (room no.10, the chocolate brownie room). Very comfortable bed. Due to there being no reception staff, you're given a code for front door and your room which was nice and simple.

Stayed in May 2023

Their Booking.com page still says they offer continental breakfast, but that is incorrect. I contacted Chocolate Suites about this and they explained that they used to offer breakfast but because of covid they had to quit and switch to more airbnb model. Their page still mentioning breakfast and mnay highly rated reviews mentioning it is misleading. I got no compensation, just a list of places where I could get breakfast. I do understand this, but they advertise themselves as a hotel and the fact that there was no one in there at the reception at any time (fully self service, worked well though) and that there's no breakfast should be made more clear in their advertising. Especially given that they charge hotel level prices.

Excellent location, but the street itself is quite quiet. Main square, a lots of restaurants and old city sights within few hundred meters. Clean and big room, and very large bathroom. Small fridge for chilling excellent belgian beer was a big plus.

Stayed in April 2023

A chair or 2 would be nice

Ideally situated, close to many chocolate shops.

Stayed in April 2023