Check-in required following an externa link. This consists of a credit card deposit outside of booking. The front door is broken, there is a broken panel which allows individuals to enter without access. There is a blinking light on the smoke detector which is anoying when trying to sleep.

Clean, spacious room on a central location.

Stayed in May 2024

There was no elevator, no windows, tv without channels

Bedroom, the beds, kitchen and bathroom

Stayed in December 2023

The on-line check was a mess. The send me 3 times the link but it was always just an image. I write them 4 times and they never answer. Finally, on the day prior our arrival, they manage to send me an SMS with a valid link. (!!!) The check in is compulsorily, if you don't do it the want tell you anything and they just want enable the code of your room. This append to a couple that arrived the same day as us, and they weren't able to contact anyone from the staff. Other than that, the flat next to our room seems to be a university house and at the moment the building in front of the house is under demolition. This mean that we could sleep on Saturday night and wake un ap seven o'clock on Monday morning.

The flat is directly in the city center, exactly on the main street. The room was nice and seems clean. The fridge and the oven were working anche the bathroom was quite spacious.

Stayed in December 2023

No internet

It is quite

Stayed in October 2023

There are no staff onsite (except occasional cleaning staff, who do an excellent job, but are not otherwise involved). Most of the online staff seem to be a very cheap implementation of a clueless chatbot. I was supposed to receive codes for the apartment two days prior to my arrival ; I got them a quarter hour after I arrived, after calling them several times and trying to negotiate with their dumb chatbot. They told me the address was "Smartflats - the City - Studios - Cubilis ID: 9532 + DUVE (The City - 003)". Which is, obviously, not an address. It was not until afterwards that they confirmed the address was actually Coellebroederstraat. The first night, the occupant of the apartment upstairs enjoyed very loud television until 2am. The chatbot didn't respond to my complaint. Not much sleep that night. Second night, I heard people fidgeting with the key-box outside my door. I went to investigate, two german-speaking visitors were trying to figure out where they were supposed to be. Guess what, they were dealing with the same clueless chatbox, but in german. I was able to find their apartment for them, but when they entered their code, the key box was empty. I wasn't able to help them any more, I don't know where they went to spend the night. Third night, a lady in the upstairs apartment was making the kinds of sounds you make when you want to convince your boyfriend that you're really enjoying yourself. The sounds were louder than necessary, in my personal opinion, but who am I to judge. Or the sound insulation too thin, maybe... And again, another person fidgetting with the key-box outside my door. I didn't investigate this time, the property manager isn't paying me to help guests. Maybe in a a year, the managers will figure out their keybox system and replace it with something that actually works. But there is no fix for having nobody on site, or for a clueless chatbot!! Conclusion : nice apartment, but cheap management.

Location : ideal for me - between the train station and the city centre, a short walk from each ; also right next to Opera metro station. Comfort and cleanliness : couldn't be better. Very nice, well-kept apartment, smelled new, plenty of space for two people (I was travelling alone in this case). Nice bed, sofa, dining table. Well-equipped kitchen (I'd only hope for a little more equipment to keep the place clean myself during my stay). Plenty of towels in the bathroom (would recommend more towel hooks, and a light on both sides of the mirror, not just one side). I was able to use the laundry machine (washer/dryer) in the bathroom which was an unexpected bonus.

Stayed in September 2023

nothing

It was alright

Stayed in February 2024

Very bad,no lift, no hot water,no warm system,no real stuff service

location

Stayed in November 2023

My 7-night stay at the hotel was disappointing. Throughout my visit, there was no heating, no WiFi, and the towels provided had stains. Despite daily complaints about the lack of heating and the quality of amenities, the response was consistently ‘we’re working on it.’ I requested compensation but received the same ‘we’re working on it’ reply every time.”

Stayed in November 2023

Advertised Wifi NO Wifi Advertised heating NO Heating Also the curtains would not close for privacy see photos it was very cold tried to contact smartflats nil response in 3 days Completely unsatisfactory response refund requested

The property was spacious and clean

Stayed in October 2023

These individuals took money from my card and left me on the street, I paid for a week, then they didn't answer me to give me details about the apartment! It is very risky to book, you will stay on the street

These individuals took money from my card and left me on the street, I paid for a week, then they didn't answer me to give me details about the apartment! It is very risky to book, you will stay on the street

Stayed in September 2023

These individuals took money from my card and left me on the street, I paid for a week, then they didn't answer me to give me details about the apartment! It is very risky to book, you will stay on the street

These individuals took money from my card and left me on the street, I paid for a week, then they didn't answer me to give me details about the apartment! It is very risky to book, you will stay on the street

Stayed in October 2023

There is not much to do inside the flat beside sleeping and eating

It is very near to Antwerp station , which makes us accessible to roam around whole Belgium at affordable price of stay.

Stayed in September 2023

Do no have WiFi. People don't have keys to enter to the building, so leave the door open. Security concerns everyday. When I came back the door was always open. I also found guests trying to enter the building....but they did not have the keys. Smartflats never gave me a solution for WiFi problem (the network they believes is there.... doesn't exist), in booking say that each Studio had Wifi, it is not true. Customer service of Smartflats does not exist (they ignore my whatsapps, emails, and no solutions when I called them -wasting time and calling money-. Booking gave me 8 euros as a compensation, that is nothing for a 11 night stay. If you want to rest, it is impossible on weekdays from 7am to 16pm, because a construction company is working in front of the building and will be there for long. The worst experience I've had in a short rent. Location was good

Everything was clean, and has a very good location....the problem is that it has no wifi, noise and security.

Stayed in September 2023

It’s in cbd

It’s near and no noise pollution

Stayed in October 2023

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in October 2023