Helpful staff, excellent supper, very comfortable bed and quietly situated bedroom.

Stayed in April 2024

Stylish hotel, Great location comfortable room.

Stayed in April 2024

The room was black and to little lights. And we could hear the room next to us because of the door next the tv.

I did like the cappuccino self made.

Stayed in April 2024

Nothing major. Just one incident when hotel staff opened our room door and walked in unannounced! But they apologized for the error/lapse and gave us a free drink in the bar.

very stylish, well-designed rooms and hotel generally,

Stayed in March 2024

The spa is not free, even though it kind of seems like it is online.

Neat room, clean.

Stayed in April 2024

I feel like the hotel is overrated. Firstly €125 for a wellness treat is wild to me, especially if it’s only for an hour just to use a jacuzzi & a sauna.

the stuff was amazing

Stayed in February 2024

Nothing I can think off

Friendly staff, nice breakfast and restaurant, cozy hotel

Stayed in December 2023

breakfast is not like other 4 star hotels. So in comparison with others, it’s quite expensive.

There is a parking lot in front of the hotel free of charge. Toilets in rooms are separated. And no carpets which is good for people with allergies.

Stayed in February 2024

Great hotel on the river. Super food at the restaurant and very helpful staff.

Stayed in January 2024

The hotel was lovely, definately reccommend for a couples stay.

Stayed in October 2023

I did not really mind, but the bathroom needed a bit of TLC. Actually the bathroom could do with a better solution to hang towels.

The Royal Snail is a comfortable hotel just at the edge of town. The room I had was relatively small but spacious enough. Coffee and tea were provided. Breakfast was simple but nice.

Stayed in October 2023

Bedroom and bathroom we're a bit on the small size, but it didn't affect our enjoyment.

Comfortable bed, and exceptionally good breakfast. The bar stayed open late into the night, and staff were always available. Free parking outside the hotel. Scenic view across the river. Close to the city centre and local attractions.

Stayed in September 2023

"Swimming" pool is not suitable for swimming. More like an indoor aquarium. 2 times woken up (very) early in the morning by a tourist guide (by phone and by knocking on door) My room was obviously not part of his group or tour. Receptionist just *shrugged*

Friendly staff ( in the bar - breakfast area)

Stayed in July 2023

The pool was a disappointment, it is really more of a large bathtub than an actual pool. The rooms were small and tight. Our "pool-side" room was on the fourth floor which I think really should quality as a "view" of the pool, not truly qualifying as "pool-side". The glass windows into the shower area with no blind or way to obtain some privacy is something that should be re-thought.

Namur is a stunning place the this property is well-located with great access to the sea wall for walks or cycling. The views overlooking the river are stunning. The hotel is quite stylish and very clean.

Stayed in September 2023

I was really looking forward to visiting the Royal Snail, the reviews were positive and photos looked great. So what could go wrong? We arrived to find the front of the Hotel was in a row of buildings and resembled a smart office, not a hotel. Once inside the reception was quite stark and again felt like you were in a law firm not a hotel. We were allocated room 608 on the top floor, the lift took us to a dark gloomy corridor which led to a further flight of stairs to our room. The room itself was a decent size and furnished in a very contemporary style which I haven’t got a problem with. But it was dark, very dark. So dark I couldn’t see what was in the wardrobe even with all the lights on. The bathroom had a small single sink which looked nice but wasn’t practical. You couldn’t use the plug and the surface around the sink was water damaged and too small for personal toiletries for a couple. The shower was large but its floor was extremely slippery. So all in all not a great experience. We were pleasantly surprised to have a balcony which overlooked the rear of the hotel. We could see the small swimming pool by a terrace. However the pool had no water and certainly was not an area to swim in. The chair and table appeared a nice place to have a drink, but the rattan chair was covered in moss and you would have stained your clothing if you sat in it. In summary this hotel is fine if you like dark rooms and corridors. That has stylish looking fixtures that don’t actually do the jobs that they are designed to do. The staff were pleasant enough and the bed was comfortable. But we just didn’t feel as excited about this stay as I had hoped for, it was a bit underwhelming.

Didn’t have breakfast as it was too expensive for a continental breakfast.

Stayed in September 2023

The room was not really clean when we arrived, no shampoo available. This nice hotel needs better maintenance, to make the stay really good.

The hotel looks really nice and also the staff is very friendly.

Stayed in August 2023

We recommend using Google maps to find the hotel, as our GPS kept sending us onto the top of the hill - bit of a nightmare up a cobbled, switch-back road on a fully loaded motorbike! At least we saw the Citadel!

The location was great, right on the river, not too noisy, close enough to walk into town. The hotel was lovely. Very smart. Quite trendy. The food was out of this world. An absolute must. We only stayed one night, on our way back to the UK, it was fabulous. The staff were very helpful, even giving us inside, secure parking for our motorbike. The communication before we arrived was very quick - we booked last minute. The bed was super comfy. It was a large room. We even had a coffee machine in the room. Very nice all round.

Stayed in July 2023

Given the fabulous dinner, breakfast was a bit of a let down. It was satisfactory though.

The restaurant was fabulous. We had a beautiful dinner. Congrats to the chef.

Stayed in August 2023

Good location, ideally situated close to the citadelle, and the center of the city.

Stayed in August 2023

Nothing

Lovel hotel situated on the banks of the Meuse. Just a short walk into the city with all it's attractions. The Citadel is most impressive and well worth a visit. Plenty of options for dining within a 15 minute stroll.

Stayed in July 2023

Geen bier via tap

Receptioniste

Stayed in June 2023

There were only two issues- some marks on the hand towels and a leaking tap. The towels were replaced very quickly.

The atmosphere and the friendly staff The choice of food at breakfast The location

Stayed in July 2023

Great location and clean!

Stayed in June 2023

-

great interior and exterior (with look through swimming pool), fantastic food and super friendly service 😊

Stayed in June 2023