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Reviews of Upstairs Hotel

Hertstraat 15, Oostende Centre, 8400 Ostend, Belgium

#10 of 37 hotels in Ostend

Guests' Choice

Review score

Based on 427 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.5

  • Facilities

    8.8

  • Staff

    9.0

  • Value for money

    8.5

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 8 April 2024

    9.0
    Super
    • Leisure trip
    • Group
    • Small Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Location is fantastic, close to many restaurants and shops. The room is very ok.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Small Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in March 2024

  • Reviewed: 1 April 2024

    10
    All you need when escaping for a weekend
    • Leisure trip
    • Family with young children
    • Small Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location and perfect breakfast

    Stayed in March 2024

  • Reviewed: 1 April 2024

    9.0
    We’ll be back 😍
    • Leisure trip
    • Family with young children
    • Small Room
    • Stayed 2 nights
    • Submitted via mobile

    The rooms were very noisy, it was hard to fall asleep

    We loved : the games. We also loved the breakfast, the location and the great look of the hotel

    Stayed in April 2024

  • Reviewed: 23 March 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Medium with Streetview
    • Stayed 3 nights
    • Submitted via mobile

    You could hear quite a lot from the room neighbours.

    You don’t have to be young and hip to love this hotel! Comfortable room with cleverly designed furniture, excellent breakfast, quirky decorations to discover everywhere...

    Stayed in March 2024

  • Reviewed: 20 March 2024

    9.0
    Great stay
    • Leisure trip
    • Solo traveller
    • Small Room
    • Stayed 1 night
    • Submitted via mobile

    We can hear the people in the other rooms pretty loudly… but it was in the middle of the days not really at night. Parking is not free around the hotel as it is by the beach.

    Clean, modern and great location

    Stayed in March 2024

  • Reviewed: 11 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Medium Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was excellent

    Stayed in March 2024

  • Reviewed: 10 March 2024

    10
    Brilliant, and we will be back for another stay. Loved it!
    • Leisure trip
    • Couple
    • Medium with Streetview
    • Stayed 1 night
    • Submitted via mobile

    Only unfortunate thing was no parking for the hotel, there were public car parks for €30 for 24hours close by.

    The hotel was just amazing . Loved the industrial vibe. Comfortable bed. The bedding smelt amazingly fresh. Loved the decor in the ladies washroom. And the little tree frogs on the reception desk! Great place to stay.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    10
    Amazing hotel, will definitely return.
    • Leisure trip
    • Couple
    • Medium with Streetview
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Fabulous quirky building, lovely staff, perfectly situated.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    9.0
    Fun, convenient & comfortable
    • Leisure trip
    • Family with young children
    • Medium with Streetview
    • Stayed 2 nights
    • Submitted via mobile

    I have no real « complaints », just some small « room for improvement » suggestions: - bigger baby beds > the current ones are really only for babies, not toddlers - strange smell in the hallways (new paint?) - also a bit more light in front of the room doors in the hallways - tissue box in the room - Netflix connection in the room

    This place is great! The common areas are perfect for lazying around if the weather isn’t great > very convenient with kids! The location is perfect. The room itself is quite large and comfortable and surprisingly quiet. And the staff is very helpful and understanding. We had a great time and hope to return again in the future.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    10
    Perfect spot in Ostend unless you travel by car.
    • Leisure trip
    • Couple
    • Small Room
    • Stayed 2 nights

    Parking in Oostende is crazy expensive. It would be great to receive some better fees through the hotel. We have paid 60 Euros to park the car for 2 nights. The weather did not allow us to park much further, since my friend was disabled (new knee). We were there for a concert in the casino. The entire package of hotel, concert tickets and parking was disappointing.

    I appreciate the free water and coffee, and the fridge, that makes the stay super !

    Stayed in February 2024

  • Reviewed: 18 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Medium with Streetview
    • Stayed 2 nights
    • Submitted via mobile

    Minor remark - a bit of chaos in the breakfast room

    Good location Very nice breakfast Nice room good price/quality

    Stayed in February 2024

  • Reviewed: 9 February 2024

    10
    We had a perfect stay in the hotel - good location as well!
    • Business trip
    • Couple
    • Small Room
    • Stayed 1 night

    All was good!

    Friendly staff, cool hotel! Breakfast was really nice.

    Stayed in January 2024

  • Reviewed: 1 February 2024

    9.0
    Superb
    • Business trip
    • Group
    • Medium with Streetview
    • Stayed 1 night
    • Submitted via mobile

    Niks!

    De glijbaan!

    Stayed in January 2024

  • Reviewed: 19 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Large Room with Streetview
    • Stayed 1 night

    The walls are thin and when you have a couple in a neighbouring room, the noises during the night were too loud.

    great breakfast and exceptional location. Rooms were spacious

    Stayed in January 2024

  • Reviewed: 1 January 2024

    8.0
    Enjoyable short break in a good modern hotel
    • Leisure trip
    • Family with young children
    • Small Room
    • Stayed 2 nights

    The bar is a bit expensive (when open) - as is the breakfast. Slightly bigger towels would be nice, but this is a niggle. Otherwise a decent place to stay with a good atmosphere.

    Location is excellent though parking is a little inconvenient (public paid parking). Beach is close and the city centre is on the doorstep. Hotel is modern 'industrial chic' - exposed pipework and bulkhead lights, that sort of thing. Great if you're into all that (which we sort of are). Also great if you have kids - who will love the slide in the foyer/bar. Staff mainly friendly and helpful apart from one somewhat unsmiling night manager who seemed rather grumpy when asked if the bar was still open at 11.30pm (it wasn't).

    Stayed in December 2023

  • Reviewed: 27 December 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Medium with Streetview
    • Stayed 1 night
    • Submitted via mobile

    Wish there were toothbrushes and sleepers in the room.

    We didn't stay for long but the man who greeted us was just wonderful! Very cheerful. The room was very comfortable and overall everything was great. Thank you!

    Stayed in December 2023

  • Reviewed: 27 December 2023

    9.0
    like your hotel
    • Leisure trip
    • Solo traveller
    • Small Room
    • Stayed 1 night

    a little inconvenience in the bathroom

    Room , Breakfast , Location , Staff

    Stayed in December 2023

  • Reviewed: 26 December 2023

    10
    Best in Ostend.
    • Leisure trip
    • Family with young children
    • Extra Large Room
    • Stayed 1 night
    • Submitted via mobile

    Very very cool, excellent value. Great surroundings and perfect location.

    Stayed in December 2023

  • Reviewed: 23 December 2023

    9.0
    Great stay
    • Leisure trip
    • Couple
    • Medium with Streetview
    • Stayed 1 night
    • Submitted via mobile

    Nice, cosy, friendly staff. Stayed here a few times already. Meet me upstairs 😉😊

    Stayed in October 2023

  • Reviewed: 22 December 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Small Room
    • Stayed 1 night

    Two very small minuses ( very small), we had only one toilet roll in the bathroom, and the milk for breakfast was, I suppose, UHT at the coffee machine, not a good taste.

    Amazing design, very relaxing ambience. Attention to detail. We did appreciate the individual heating radiator in the room, ( no air com). Room comfortable and clean. Excellent breakfast. A truly marvellous experience. we want to come again.

    Stayed in December 2023

  • Reviewed: 6 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Large Room with Streetview
    • Stayed 1 night

    Bathroom is too small, There are not enough thing to hang up towels

    Very nice design Very very friendly staff Enough space in the room

    Stayed in December 2023

  • Reviewed: 15 November 2023

    10
    as good as it gets
    • Leisure trip
    • Solo traveller
    • Penthouse
    • Stayed 1 night
    • Submitted via mobile

    no complaints at all

    from start to finish...awesome

    Stayed in November 2023

  • Reviewed: 24 October 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Small Room
    • Stayed 3 nights
    • Submitted via mobile

    Very good choice

    Stayed in October 2023

Showing 1 – 25

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