Nothing

Clean,neat. Nice. Amazing breakfast!

Stayed in February 2023

(1) mice running all over the restaurant ! (2) poor internet connection in the room (3) broken / not cold air proof window

great location, stylish hotel

Stayed in February 2023

We were given a split level room on top floor. My partner slipped and was cut and bruised on the polished wooden steps between the floors. I made the hotel aware of this by email to make them aware of the hazard but did not get a response.

Used this hotel many times. Convenient stop over between UK and Italy

Stayed in December 2022

HEALTH Issue, There was a mouse there ! For this, the hotel could be shut down and should be!

It is a cute place that is near the Spa we wanted to go.

Stayed in November 2022

Excellent experience, very friendly staff

Stayed in October 2022

Strange people hanging on the parking lot outside, saw them harassing a woman (but she told them very clearly to .....off)

Easy access from highway. Clean rooms.

Stayed in September 2022

Hotel is pet friendly and dogs allowed even in restaurant. Very friendly and helpful staff.

Stayed in September 2022

My bedroom (living room area) had a faulty light and was in darkness. The room was painted blood red, which is an unusual choice and I found a bit ominous. The shower/bath lacked a screen and water went everywhere Value for money- I spent 200E on a room and breakfast. I am used to paying that money but don’t think this hotel was worth it. I stayed in a hotel for 100E a few days later, which had better features and was decorated better.

It had Tesla superchargers and lots of amenities. It was a clean hotel. Really helpful staff!

Stayed in August 2022

excellent comme d’habitude

Stayed in June 2022

Some of the bar staff let the side down.

Very contemporary. A hidden gem.

Stayed in June 2022

Service

Very bad

Stayed in August 2022

Good

Stayed in April 2022

The only comment would be that I had to search high and low to figure out how to turn off the main room lights. The switch was behind the desk! Some instructions, or actually linking the room lights to the switches by the bed/doors would be really helpful.

Very comfortable and well appointed room. Excellent food and great staff. I would highly recommend this hotel.

Stayed in April 2022

the room was not very well clean. I had a nest of silverfisches in bathroom.

Stayed in April 2022

Nothing at all can’t fault the hotel

Friendly Staff, very clean room, very comfy large bed lovely breakfast with wide choices

Stayed in March 2022

The hotel looks amazing both out and inside. The staff is incredibly friendly. the breakfast is exceptional, as is the food in the restaurant. Me and my partner had the best weekend.

Stayed in March 2022

We booked a Junior suite, which is promoted as a 50 m2 room at Booking.com. The room was 30 m2, and very much like a standard hotel room. It can not be called a junior suite! Outside the hotel at the parking lot it was set up a huge tent, where they played loud disco music until midnight. Impossible to sleep. We should have stayed 2 nights, but left in the morning after one night. Very bad experience.

The restaurant was very good.

Stayed in February 2022

noisy. located between motorway and a road. aircon made noise and if you opened window for air then there was a lot of noise coming from winter wonderland bar

not much but receptionist tried to help a lot

Stayed in December 2021

Way too many issues. Wifi - weak, had to use my phone subscription data to get my PC connected to the net; Hairdryer - broke down during usage; Coffee machine - broken; Spa - no one picks the phone if you would like to make an appointment for a treatment, also only one person works there. Spa facilities - small sauna and hammam, relax area with four beds; Pool - not working / closed; Towels in the room - you had to call to have them brought to your room;

The reception staff and the food in the restaurant were a "breath of fresh air".

Stayed in November 2021

It was very warm in the room and opening a window got us a lot of noise from the city. Car blasting down the street

Room was fine however you had to use a small stair to go to the bedroom. THe breakfast was very good

Stayed in October 2021

The music-bar on the parking lot that played loud must until midnight

Stayed in October 2021

The last day we did not had hot water, so my wife could not shower, the explanation they gave is we know, why did you not call us. The mail did not get answered I ended to they're HQ... just great no?

The restaurant, The drinks. The staff from the restaurant. The Animation in the evening, even the locals came.

Stayed in July 2021

This was the second time we stayed in the hotel (last time in January of this year). Our first stay was excellent, our last stay was very chaotic. Rooms were obviously still fine (excellent) and staff at the reception was friendly and helpful. But the thing that disturbed our party of 6, was the fact that Corona did not seem to exist? Following the rules, we booked two tables (max of 4 people at the same table), but in the restaurant, we saw parties of 5, 6, even 10 people, all sitting at the same table (kissing and hugging, even the band that played on Saturday, joined in the kissing and hugging). The service in the restaurant was horrible. It took ages to get our order right and ages to get things delivered. When it started raining, we were moved inside, and we were not the only ones (again, against all rules, people were eating - not only drinks, but full meals). Next to that, a lot of the staff, handling the drinks at the bar, weren't even wearing masks at all. On the second day, we had to point out that half of what was on our bill, was not even ordered by us. The waiter that handled this was very professional and apologized, but the people who entered everything, should really have more attention to detail. Friendly as we were, we pointed out the mistakes and paid 50+€ extra because of the stuff we ordered (that was not on the bill and had to be added). When leaving, the reception hall looked like the entrance of a night club. No distance, everyone wanting to enter the restaurant at the same time. This was not a pleasant stay, and we won't be coming back soon. This is not a regular Van der Valk experience. I know these are tough times, but some of the things I mentioned are really easy to handle.

...

Stayed in May 2021

The whole night we hear some system like it is some coffee machine.

The swimming pool was amazing so was the resturaunt

Stayed in July 2021