They did not provide non smoking room as requested in booking .The booking with Childern but they refuse to provide extra 5yrs old bed without additional fee .only crib and extra blanket is provided free of charge

Spacious and clean room .breakfast.view .excellent monitoring for Childern in the pool .Timely staff support . Excellent concierge by Mr Zuhair and Hussain.

Stayed in December 2022

broken furniture such as the chair setting base was found broken and sagged, the curtains lever snapped in my hands , the other side doesn't have a lever ! one of the bed side lamps were damaged it's gives attention to cheap staying.

the staff, the cleanliness.

Stayed in December 2022

I didn’t like the pillows. they were very soft, I wish some memory foam pillows were provided. I ordered room service twice. the burger was okay but the white pasta was very tasty. however, the soft drinks are way overpriced it was 2 KD for one can of soft drink.

First of all I want to thank all the staff for their kindness. all the star are very helpful and nice. my luggage arrived within minutes, and every time I call they answer right away and more than happy to help me. The hotel is very nice and luxurious. I love the atmosphere and the location is very convenient. it’s close to everything! The room is beautiful, the decor and the furniture is very elegant and modern. I absolutely loved the bathroom. it’s specious and there is a lot of space for all your stuff, as a girl I loved the extra space to put my makeup and other products. the lighting is also perfect for makeup! The pool and the restaurants are very nice as well!

Stayed in December 2022

We had asked for early check in, between 2-3pm knowing that the official check in is from 3pm. Arriving at 2:40 we were asked to wait for the room…. okay, we sat down and had some water for a while waiting for the receptionist to tell us our room was ready. At 3:10 I went up there to ask if the room was ready? No, it will be ready in 30 minutes she said……….no explanation, no excuse! At 3:40 after one hour waiting we got the key. To me that is not a good 5 star hotel experience. No excuses, no compensation, nothing 👎

The superior room on 8th floor with a nice sea view was big and comfortable. We tried the Mondo restaurant and liked it very much. Nice decor, nice food, nice ambiance.

Stayed in November 2022

No Parking availability in the hotel most of the time. I had to park in another building (for free) near to the hotel

Everything

Stayed in December 2022

Comfortable bed

Stayed in December 2022

Rooms were a little dated.

Restaurant outlets and breakfast were great. Facilities were good. Staff was attentive and helpful. Housekeeping did a fantastic job!

Stayed in November 2022

The room the breakfast the spa

Stayed in November 2022

Staff is good except one employee called Raja was bad attiuted not help the customer just refuse what ask.

Like decoration style and room space is excellent, servies room is good

Stayed in November 2022

Location is a bit tricky

Parking, nearby cafes, easy access

Stayed in October 2022

the pillow

Stayed in November 2022

Room T.V not working , during check in they told me the hotel overbooked even if u have confirmed paid reservation.....!

Cleaned and cozy , location is good.

Stayed in November 2022

value for money late call answers later service and maintenance

Location, size, quality

Stayed in October 2022

The glass and the mug were dirty and smelled awful, the rooms and the things the customer will use must be clean ...

The location, friendly staff

Stayed in October 2022

Cleanliness.. friendliness of staff and being very helpful

Stayed in October 2022

Nothing to dislike, great service

Me and my family loved our stay.

Stayed in October 2022

car parking and trainee staff

lobby and restaurant

Stayed in October 2022

Breakfast itself is great however the seating area struggled to cope with number of people. There was a long waiting time in the morning. Parking area is very busy and could be managed better. They do have valet services which is helpful but still.they have to improve the traffic flow at drop off area.

Pretty much everything.

Stayed in September 2022

Food options. Breakfast was a bit bland. A bit pricey rates

Parking, nearby cafe options, easy access to hotel from multiple entrances, relaxed atmosphere

Stayed in October 2022

everything was good, but there is no isolation between the rooms, couldn't sleep at night as the room next to us were playing very loud music.

Stayed in October 2022

The toilet was dripping with water. Simple breakfast options. Kitchen utensils are absent.

location

Stayed in October 2022

Congested parking.

Delicious breakfast.

Stayed in October 2022

parking is very limited, AC is not cooling well

The location is good

Stayed in October 2022

nothing

the hotel style room furniture cleanliness breakfast buffet pool area and kids club

Stayed in September 2022

friends

location and facilities

Stayed in September 2022