Location, room, view, staff, pool-jacuzzi, front desk, shuttle, ferry to Hamilton.

Stayed in April 2024

The beach at coco reef. Area was dirty torn and dirty lounges and a lot of debris. Also restaurant was not available at 11:45am We left immediately

Stayed in April 2024

It would have been helpful to be able to have access to purchase food for our suite more easily. The only choice for food in the room was to order from one restaurant, or pay for a taxi to go to the grocery store. The heater to the heated pool was broken, so unfortunately we were not able to enjoy that on our last two days.

We had a fabulous time staying at the Newstead for our girls weekend. The rooms and suites were spacious and comfortable, the restaurants were excellent, golf was very lovely and the course was just challenging enough, and the spa was very nice. The staff was pleasant and helpful when we inquired on anything. The views and grounds are beautiful!

Stayed in February 2024

Difficult to get around Wished the ferry had more times for crossing the bay

The setting

Stayed in January 2024

Very good place to eat, stay and enjoy the ocean breeze. I definitely consider of coming back to stay! Everything was so lovely.

Stayed in September 2023

The price. Extremely expensive.

Incredible view and restaurant food was very good. Clean and beautiful view from deck.

Stayed in August 2023

Well located. Friendly and nice staff.

Stayed in May 2023

I booked through Booking.com which told me breakfast was included. However, the resort said it wasn't and would not honor the booking.com information. I even called the resort to make sure breakfast was included on March 20th. They said yes!

I loved the shuttle service to various points of interest! That was a fabulous amenity!!

Stayed in April 2023

nothing

Quick hot very tasty

Stayed in April 2023

nothing

great views, lively food and good facilities

Stayed in March 2023

I have physical challenges and the steps and getting in and out of the tub were challenging. I also wish there was a rail for the hot tub. If I would have known it would be such a challenge, I would have booked a room with a step in shower.

I loved the privacy, cleanliness and beauty. the staff were friendly and went out of their way to accommodate us. Latitcia, at the front desk went over and beyond in our estimation. she is a gem. She personally made sure were were situated. she escorted us to our room. Set up the AC and got the TV working. she gave us a tour of the property on our way and showed us the best routes to go to avoid the steps. That’s just a taste of what she did to make sure we were comfortable. She is amazing!! An asset to your establishment.

Stayed in January 2023

no bar service or towel service by pool as “off season”

Stayed in December 2022

nothinhg

location, facilities, room.

Stayed in November 2022

Enjoyed our stay - quiet environment and friendly staff throughout. Views across bay to Hamilton City were excellent, especially from infinity pool. Free shuttle services to Hamilton, Newstead golf club and beach were very helpful. Director of Golf (Darron) provided great assistance to us in sorting our golf games (we played five times during our stay!). Food in Aurora was excellent. Kitchen area within room very helpful in sorting out breakfast options. Overall we had a great time at the resort.

Stayed in November 2022

Nothing it was great!

The staff were amazing , rooms were great!

Stayed in August 2022

taxi service was slow, staff was slow in response and in suggestions on activities.

great location and the room was excellent nice and big, plenty of room for fam of 4

Stayed in August 2022

the room we had was a bit poorly maintained. few loose floorboards and gaps that the kids caught their feet on a couple times.

the staff were fantastic, extremely friendly and helpful. the pool and views are amazing. cleaning service was brilliant. the shuttle services available were brilliant.

Stayed in August 2022

Decor in bedroom and common areas is a bit dated.

Great infinity swimming pool overlooking Hamilton. Good location in centre of Bermuda for actives and sightseeing. Free round of golf at Newstead Golf Course. Use of beach and facilities at Coco Reef Hotel Resort. Free shuttle to golf at Newstead Golf Course and Coco Reef Hotel Resort. Free ferry shuttle to Hamilton.

Stayed in August 2022

Restaurant too pricey.

The room+view and the infinity pool.

Stayed in August 2022

It would have been very helpful to have grab bars in the bathroom areas for anyone in a wheelchair or who uses a rollator for walking. The height of the bed needs to be more conducive for people with mobility issues. These additions would also be valuable for any older guests who appreciate safety measures.

The resort is a tropical beauty with spectacular views. The staff was welcoming, friendly and helpful in many ways. Our suite provided a good gathering place for our family of 10 who were in nearby rooms.

Stayed in August 2022

We didn't like the Blu, an upscale restaurant at the resort. The hostess was rude and obviously not well-trained for an upscale and pricey place. Actually, she was beyond rude and I would have walked out of the restaurant if I weren't considering my family members (they were hungry).

We paid to get upgraded to a 2-bedroom and it was the best decision. We like this resort because of the friendly staff, the beautiful view from our large balconies (since we upgraded, we had 2 large balconies), the well-equipped kitchen for us to make simple meals (breakfast), and the free ferry ride from the resort to Hamilton. The resort also offers one free round of golf which we didn't have time to enjoy. We like the on-site restaurant, Aurora. The staff was friendly at the Aurora and the lunch was very very good. We stayed for 2 nights and moved to a beach resort for the rest of our stay but Newstead was a better fit for a family of 4 adults who prefer simple and quiet breakfast on the balcony.

Stayed in May 2022

Nothing I can think of

Lovely hotel in a beautiful setting overlooking Hamilton Harbour. Lovely infinity pool and excellent restaurant. Free shuttle ferry from the hotel to the main city of Hamilton and a free shuttle bus to the beach and golf course. Enjoyed a wonderful spa treatment and tennis courts were great!

Stayed in April 2022

Booked a room with a pool view and was placed all the way at the end of the 2nd floor. There were no others staying next to us so we should have been given a room with a pool view but I was too tired to complain. everything else was lovely

Rooms were big and comfortable. Nice and clean. Hot tub was always warm and the pool had the most beautiful view

Stayed in April 2022

The cable TV was out but we were offered a discount for the inconvenience.

The room was superb, it exceeded our expectations.

Stayed in April 2022