The pillows were too hard for my liking.

Very clean and tidy rooms.

Stayed in February 2023

Breakfast was plentiful and varied even if hot food a little cold at times.

Stayed in February 2023

I booked for a room with a Table. I am not sure whether it is because of a miscommunication or not, but I ended up with no table in my room. The staff at the counter is trying to accommodate by giving a coffee table instead but I need a proper table to do some work. They are not able to move me to other room as they claimed that all room are fully booked.

The staff are very friendly. The location is very strategic. They offer free shuttle service for Airport and some tourist landmarks which is very convenient.

Stayed in January 2023

Nothing 😊

IMO this is the best hotel to stay at in Bandar. The staff is friendly and accommodating. The rooms are large, walk in shower, excellent a/c. The breakfast that is included is good and varied. The biggest selling point is the free shuttle they provide from the airport and to attractions. This is well organized and makes seeing sights easy as public transport is difficult here. I recommend eating dinner at the night market, very cheap and lots of local tasty things to try. We were there 3 days and it was a bit long for the things there are to see. 2 days are enough unless you are doing a day trip to the National Park, which we did not.

Stayed in January 2023

The timing of the cleaning of room. Usually came in the afternoon when we were resting.

The receptionist who attended to us was friendly and helpful

Stayed in January 2023

Nothing major. Beds were quite hard. We would stay again

Friendly helpful staff. Clean spacious room, good air con. Great free transfer and shuttle service

Stayed in January 2023

Humidity in bathroom. Breakfast could offer more options.

Very friendly staff. Well located.

Stayed in November 2022

Breakfast could have been with more choice...

Very central location within town, only a few steps to museums, shuttle service (even to the town).

Stayed in January 2023

It seemed over priced for what it was. The breakfast was ok.

The staff was amazing! Free airport pick up & drop off and the room was clean.

Stayed in January 2023

Breakfast could be better

I liked the free shuttle service from/to the airport and the tourist sites. Staff was friendly and location is great. The Radisson nearby has an excellent restaurant by the way.

Stayed in January 2023

Breakfast was very poor, expected to be better than that. had to transfer all my luggage by myself to and from my room.

Room was clean and staff was super helpful.

Stayed in December 2022

I think it is too old. I don't know about all rooms system. But my room is some weird. Toilet and bed cannot close all. Space next to door always opened. I cannot close. So smell cannot go out. I hope they fix it someday.

Breakfast is good. And free shuttle is really good. Some tourist place is really close from this hotel.

Stayed in December 2022

The location is close to the Regalia museum but about 10 - 15 min. to the waterfront and no shops in the near vicinity. During my stay a nearby room was renovated, so it was noisy during the day.

Nice hotel with newly renovated rooms and good breakfast.

Stayed in December 2022

All is well

All attractions were close

Stayed in December 2022

Breakfast wasnt as advertised. And bread wasnt very fresh. Poor TV reception.

Very helpful and friendly staff. The hotel provides free airport transfer and also a free shuttle service around town. Very useful

Stayed in December 2022

The bed and pillows were too hard for me. My back was sore by morning. The hotel is a 10-15 minute walk from the river. I like to walk but there is little provision for walking in Brunei where petrol is cheap and everyone drives.

A free shuttle is provided from, and back to, the airport and also to several stops around the city. The room was very well maintained and clean. The area is very quiet. Good wifi. The included breakfast was pretty good.

Stayed in December 2022

The ferries from Labuan were running only once a day despite advice elsewhere. This meant I was stranded in Labuan and couldn’t cancel my first night’s accommodation. Change to the cancellation policy would be appreciated.

Breakfast was great, fantastic noodle dish freshly prepared.

Stayed in December 2022

Breakfast could be better.

Service was friendly.

Stayed in December 2022

Our room wasn’t soundproof. I could hear the guest next door talking on the phone well into the night.

Airport shuttle. I made a mistake in giving my time of arrival. It was later than what I had told them. They did not fault me. Check in was swift and efficient.

Stayed in October 2022

AC too cold and couldn’t be fixed

Breakfast was ok. Hotel provided a shuttle to see sites

Stayed in November 2022

The breakfast could have been better but I had it for only 1 morning. The toiletries could have been better, and they could have done the rooms a little better. I would have preferred proper closet.

The staff and the service was great. They were helpful, accommodating and were ready with the right answers. I couldn't believe that for the 3 nights I spent there, I slept exceedingly well. They provided me with an ironing board and iron upon request. The shower was great!

Stayed in November 2022

Hotel is located near the city Center and has amazing staffs! They were always ready to support and offer shuttle to everywhere.

Stayed in November 2022

the aircond is not that cold

quiet , comfy

Stayed in November 2022

some smell on the room

free shuttle, very good staff

Stayed in November 2022

We had a relaxing stay and the staff is helpful. The location is good to go to the food street and restaurants and is quiet as well.

Stayed in October 2022