Rod. Hélio Smidt s/n setor 1 lt 2, Guarulhos, CEP 07190100, Brazil
#4 of 44 hotels in Guarulhos
Guests' ChoiceBased on 575 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.3
Facilities
8.8
Staff
9.1
Value for money
7.8
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 April 2023
Amarat
United KingdomThe first time I stayed there, the room was too cold. I couldn't change the temperature. There were also ants on the desk. The second time, everything was perfect.
I stayed there twice. The rooms were quiet even though the hotel is close to the airport. The beds were comfy so I had a good sleep there.
Stayed in April 2023
Reviewed: 7 April 2023
Anders
United KingdomNo English speaking news channel
All
Stayed in April 2023
Reviewed: 6 April 2023
Jennifer
United Kingdomglass lifts
quiet room although at airport
Stayed in April 2023
Reviewed: 2 April 2023
Magfli
United KingdomThere was nothing in the hotel that we didnt like. But booking.com didnt communicate with hotel and we arrived as if we didnt have the reservation.
The staff was excellent. They redolved check in issue so well! Thank you! The room, the staff and breakfast was amazing. Comfy bed, very clean. Cannot praise enough this stay. Will be coming back.
Stayed in April 2023
Reviewed: 2 March 2023
Robert
United Statesclose to the airport with shuttle service every 30 minutes
Stayed in February 2023
Reviewed: 28 February 2023
Alex
Hong KongService and quality of staff
Stayed in February 2023
Reviewed: 26 February 2023
Marge
EstoniaFriendly personal Good beds, but room itself was a bit "smoked". Wonderful pool
Stayed in February 2023
Reviewed: 25 February 2023
Darlan
Switzerlandoverpriced
pool, close to the airport, shuttle
Stayed in January 2023
Reviewed: 24 February 2023
Paula
Brazillocation free transportation
Stayed in February 2023
Reviewed: 23 February 2023
Samanta
United Stateskids facilities, staff, food… everything was excellent.
Stayed in February 2023
Reviewed: 23 February 2023
Kudiyar
United Statessmall restaurant, you have to wait for breakfast..
friendly staff, cozy rooms
Stayed in February 2023
Reviewed: 9 February 2023
Carlos
Dominican RepublicThe food, lobby, and room were great!
Stayed in January 2023
Reviewed: 6 February 2023
Alvaro
BrazilResturant too expensive and slow for the prices charged.
Infrastructure, location near the airport and silence inside the rooms
Stayed in January 2023
Reviewed: 5 February 2023
Clare
United KingdomVery helpful, knowledgeable staff at check-in. Curtesy bus service from/to airport excellent. Pool a treat before long flight home.
Stayed in February 2023
Reviewed: 30 January 2023
Marion
United Kingdommember of reception staff who was unwilling to arrange a late check out which I was willing to pay for. She did not seem to care that I had a very late flight that evening and was told that no rooms were available but when challenged with another member of staff this was immediately rectified.
modern facilities, trendy decor, big rooms and very close to the airport
Stayed in January 2023
Reviewed: 20 January 2023
Lea
DenmarkI have stayed at the Pullman twice very comfortable. The beds and linen are comfortable and crisp. A big flatscreen An amazing staff and a really good restaurant with the best breakfast. Everything is so smooth I would stay there again
Stayed in January 2023
Reviewed: 20 January 2023
Raquel
Brazilcheck in time
location food room
Stayed in December 2022
Reviewed: 13 January 2023
Antonin
United StatesMaybe the location. Closed to the airport but rather far. Wish the weather was better.
I like the facility, the decor of the room. The restaurant also had great meat. Shout out to Julia at the check in she was very sweet and super helpful!
Stayed in January 2023
Reviewed: 13 January 2023
Wallyson
United StatesI thought everything was perfect, but the food and drinks are very expensive, $110 for self service is absurd, the rest was good! the hotel is so expensive that the meal should be part of it...
Stayed in January 2023
Reviewed: 7 January 2023
Fabiana
Brazilthe pool bar service is always really poor
Stayed in December 2022
Reviewed: 4 January 2023
Svetlana
Russiathere is no opportunity to open the window in the room. the bed sheets was not clean in our room, but it was changed right after request
good location very close to the airport, nice swimming pool and there are sport grounds( football, basketball etc) and great view from the window
Stayed in December 2022
Reviewed: 1 January 2023
Ana
Denmarkone of our meals was not that good, but others were pretty fine
location, staff and comfort
Stayed in December 2022
Reviewed: 30 December 2022
Glaucia
United Kingdomn/a
best customer service by Juan (cannot remember the surname, he is from Panama)
Stayed in December 2022
Reviewed: 28 December 2022
Nilson
United Kingdomnothing
fantastic
Stayed in October 2022
Reviewed: 28 December 2022
Tyshanti
Netherlandsthe room smelled a bit musky
close to the airport, regular shuttle service, friendly staff
Stayed in December 2022
Casal da Lagoa Seca, Portugal
Niagara Falls, Canada
Moss Point, USA
Lindos, Greece
Seneca, USA
Rogač, Croatia
Kirkwhelpington, UK
Bekasi, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content