Nothing-everything was great !

Everything was nice.The team is very welcoming,it’s a beautiful spot in Santa Teresa,very close to everything and in a quiet street so you can sleep like a charm. The hotel is beautiful and decorated with taste.I will definitely come back again the next time I stay in Santa Teresa.

Stayed in April 2024

No fault of the hotel as I hear Brazil is constantly changing its electrical systems but even though I had two types of adaptors supposedly ok neither worked. Fortunately there was one 110 outlet for our EU type adaptor.

We were routinely warned about safety in Rio so pulling up to a castle seemed like a joke! Fernanda opened the gate and was fantastic all weekend even though our conversations were usually via Google translate. We arrived just before dusk so the view of the city all the way to the ocean was amazing and quickly turned to the twinkling lights of a city at night. If you've stayed in the Al Fama section of Lisbon it'll look similar. You could see the pool below and the elevator reaches the pool, not all the rooms. There's a courtyard here with a small seating area. Luckily our room was on the main level so we didn't have to haul luggage up or down stairs and the room was enormous. The bathroom had a great shower, real hot water and water pressure but we could only use the handheld as it seemed the turn valve for the rain head was at ceiling height or we could be wrong but didn't ask. Climate controlled, which really worked although we didn't always need it. We had been advised to use Uber/taxi to get down the hilly street to the main busy street below. There's a manned gate on the street to the hotel but I can't vouch for security. Fernanda stayed with my sister and me until the Uber arrived although I felt safe enough on the street. We took an Uber back after dinner and passed people walking so I felt over-cautioned but ok with it. Once on the main street in Santa Teresa there's so much going on, so many people, music, talking, spilling out of restaurants and bars that my lack of Portuguese language really felt like an impediment. I thought it was going to be a Continental breakfast when I saw coffee and breads on the breakfast area counter but someone from the kitchen was summoned and an amazing breakfast quickly appeared - cheesy eggs, fruit, sausage with beans, bread basket of croissants and real coffee cups.

Stayed in April 2024

Breakfast was a bit meh

Very nice, stylish and clean hotel overlooking the harbor area. Centrally located in Santa Teresa. The pool area invites for ultimate relaxation

Stayed in April 2024

Some of the facilities and services needs improvement - eg. the floor in our bathroom was broken. The coffee machine was missing in our room. The pool bar was closed down and the pool was dirty.

Nice house with old and modern sections and a nice view over parts of Rio Centro. Large rooms with good air conditioning. The served breakfast was good. The girl in the reception was nice and helpful.

Stayed in April 2024

Nothing

Everything! Beautiful views, comfortable room, lovely staff.

Stayed in April 2024

Breakfast choice was perhaps a bit limited, but quality wise it was good.

Probably the best hotel room I have ever had, surely the biggest. Not extremely luxurious but very well decorated in a minimalist style which fits perfectly with the house and the surroundings. Excellent pool with view over the centre of Rio and even the sugar loaf. Friendly and helpful staff, albeit communication was somewhat difficult at times (but this is a general issue in Brazil where knowledge of English or any other foreign language is limited), but nothing impossible to overcome. Google traslate came in handy. Stunningly well priced for what we received.

Stayed in March 2024

Wi-Fi was inconsistent.

Wonderful view of the skyline of Rio, direct access to the swimming pool, pool overlooking Rio, cute design.

Stayed in February 2024

Everything was perfect, Lovely place, recommend 100 percent if you are traveling for the first time,

Stayed in February 2024

No-one on reception in the evening or early morning made check-out difficult.

Secluded area in Santa Teresa but easy access to carnival 'bolo' nearby, friendly bars, and safe to walk down to Gloria. Beautiful historic castellated building with new additions which were very spacious, great views over the city.

Stayed in February 2024

N/A

All good

Stayed in January 2024

I missed a small hotel shop to buy cold beverages & snacks. Also, a bar for sundowner drinks at the pool area would have elevated the experience.

Very nice boutique hotel, super friendly & and helpful staff. Great location in Santa Teresa with good restaurants and bars nearby. Felt very safe.

Stayed in January 2024

Nothing.

The room was big and beautiful, the staff were excellent, and the pool area was amazing. The location of the hotel was very central to everything that Santa Teresa offers. I would come back in a heartbeat!

Stayed in December 2023

Room towels could be improved :)

We loved the vibe and style of the hotel, nice details, big room and very kind staff. The green areas and pool are secluded and cosy, very nice view!

Stayed in December 2023

Amazing breakfast, incredible view. Gorgeous property and pool with a view!

Stayed in November 2023

The only thing I found that was even remotely negative was that the lighting in the room was a little dull, but this was easily improved by opening the shutters to allow natural light.

I 100% recommend staying at this beautiful hotel! The location was on a quiet street, just a short (300m) walk to restaurants etc. The hotel felt very safe and secure. We staying in the 'Gloria' Queen room and it had a lovely view over the garden and city. The room itself was well appointed, modern, comfortable and clean. The room size was perfect for a multiple night stay. I found the breakfast excellent, with a choice of cold options available (yoghurt, bread, pastries, fruit, cheese etc) . You could also ask for scrambled eggs. The host was lovely and so helpful, even with the language barrier. She allowed us to store our bags for a few hours, and also use the pool area after check-out as we had a late flight that evening.

Stayed in December 2023

The pictures don’t do the property and it’s view justice lol

The customer service was SUPERB! Christina was amazing! We are Americans and don’t speak a lick of Portuguese and although her English wasn’t strong either, (but it’s 2023 and phones and google exist) so that wasn’t a problem AT ALL. She made sure we comfortable and had fun. She checked on us regularly. The location is safe and is in walking distance of great food, bars and shopping. I kinda didn’t want to do a review because I wanted to keep this hidden gem to myself, but Chris deserves all the raving reviews she can get. Thank you so much for making our Rio experience so amazing!

Stayed in November 2023

Santa Theresa is an exquisite neighborhood, and the hotel boasts a breathtaking view of it. The rooms are spacious and impeccably clean. Despite my lack of proficiency in Portuguese, Chris proved to be exceedingly helpful, courteous, and displayed a high level of professionalism. I wholeheartedly recommend this establishment.

Stayed in November 2023

Big room, new, perfectly built & arranged, stylish with great material. Hotel very discrete, nice view of Rio. Will go back! A+++++

Stayed in September 2023

There were three of us, but we were given only one key. Since the door operates electronically, it would have been helpful if they could provide us with the password (considering we were sharing the key).

The hotel offers an incredible view, and the breakfast is good. However, what truly sets this hotel apart is its exceptional staff. They are incredibly friendly and go above and beyond to make your stay enjoyable. I would definitely return.

Stayed in September 2023

Very nice place in a beautifully renovated house. Great view on Rio A very welcoming owner.

Stayed in July 2023

Didn’t cater well vegan food, didn’t offer to clean rooms across 4 days (only done our last day), pool was quite dirty, no taxi service, slow wifi in the room.

The views were amazing. Staff was nice.

Stayed in February 2024

Dealing with the management of this hotel has been the most unprofessional approach I have ever experienced. Due to some issues we had during our stay we were offered by the hotel a refund of 1 night and an apology. There had been some hotel guests and their visitors partying playing loud music all day by the pool. It was a hostile environment and we just wanted to relax. I had no idea that this was a party hotel - It is advertised as a relaxing oasis in the city. I gladly accepted the refund and the apology. However, after 4 weeks, multiple conversations and complaints the refund has not been issued. Apparently this is due to me not having a Brazilian bank account or being able to accept BR currency. I have offered plenty of payment alternatives to the hotel. I am now being ignored by the hotel. No answers to my messages and still no refund. I guess from their silence I won’t be getting one.

The location The pool

Stayed in January 2024

They did't cleaned the room, two days on a row I did it myself. After that, i told them, and they cleaned it every day. Poor breakfast - one type of ham, one type of cheese, one type of yoghurt, coffee, croissants, and fruits. All of them repeatedly every day. No vegetables. Maybe it would've been fine if we had stayed 2 days, but five days was very boring. Broken shower

Very beautiful building, wonderfully conserved, big rooms, quiet neighbourhood, parking space in front of the house, very attentive staff. Big bed, comfortable pillow

Stayed in November 2023

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Stayed in May 2024