First of all, the wifi was really unstable and temperamental, I was allocated a room on the 10th floor. When I tried to call the reception the telephone did not work at all. The soap dispenser was broken and no soap was allocated: we had to use the one in the shower. Since I had time the morning I decided to use the gym on the 11th floor. All the equipment is either unserviceable or flimsy. Completely useless. I left after 15 minutes.

A decent breakfast with a nice coffee (machine) and fresh fruit. Also in the reception area they offer water and coffee throughout the day. Room was a good size with a walking-in area wardrobe. Also the bathroom was a decent size.

Stayed in April 2024

Gym - bad, it was closed in the morning internet - medium/bad service

Airport shuttle - perfect

Stayed in April 2024

The room was not clean at all, everywhere full of hairs (bed, floor, bath room)- the bed was uncomfortable and hard, there wasn't even a proper duvet cover.

The staff was really friendly and the location was good reachable from the GRU International Airport.

Stayed in March 2024

I was bitten by bed bugs (Room 426)

Everything was perfect apart from one thing

Stayed in January 2024

Staff is not really helpful. Rooms are moldy, very small. But clean. We did not have running water from the tap in bathroom.

Close by airport.

Stayed in March 2024

Oferta do transfer para o aeroporto

Stayed in January 2024

I like all things of property

Breakfast, room.

Stayed in February 2024

No pool, 1 of the restaurants was closed for construction. The room I had seemed to be renovated but the bathroom is still in poor condition and may not have been done. There isn't even a toilet paper holder, just a roll placed on the back of the toilet.

Looked like a nice modern hotel

Stayed in February 2024

- staff were not friendly at all - towels were very old - we paid for the shuttle, however they only wanted to take us to terminal 2 , when international flights departed from terminal 3, and the driver asked for tips to take us to terminal 3. - bed and pillows were not comfortable.

They let us check in one hour before the check-in time.

Stayed in February 2024

Attention details

Location and room

Stayed in February 2024

The fact that nobody could speak any other language ( airport hotel ???), the fact that the facilities are old and worn , the fact that you could gear everything from the adjacent room or the corridor

The proximity to the airport

Stayed in January 2024

The internet did not work on my floor, so I had to go to the restaurant to do work. I would have prefered to do it in my room. For this reason, I gave a lower rating.

The breakfast was pretty good and the room service was quick (room service food was okay). They had a shuttle to the airport which was nice.

Stayed in November 2023

Firstly, the male reception staff are extremely rude and need manners.  Our room which was first allocated to us on the 7th floor had a sanitation issue of faces. Over a 2 day period I had to complain to reception and a maintenance man was sent however on the 2nd day it continued I had to go to reception 3 times, eventually with a video I was going to post online before we were given another room. The male receptionist who was dealing with the issue was rude and arrogant.  The room that was allocated to us was near some pub or music venue and a good night's sleep was impossible.  The other issue was the very mediocre breakfast, there's only one type of eggs, one type of juice and the passteries from the previous day get served the following day. The waiters clean up around you whilst you eating. It was also extremely difficult to find a breakfast table due to the large number of football teams staying at the hotel. Such large numbers or athletes make it uncomfortable for normal guests.  There's long waits for elevators up to 15minutes due to the huge number of guests. The athletes are constantly noisy and you can hear both upstairs above you and the rooms next to you the noise they make.  There's people screaming down the hallway and knocking on doors in the early hours of the morning.  The hotel doesn't even offer money exchange, the hotel needs to learn from Bristol, mercure, tryp, Melia how to run a decent establishment.  Not forgetting the constant banging from the renovations.  I have traveled extensively in the world and this was by far the worst hotel I have stayed at. I will not recommend it to anyone. Dr. Leila Lia Khan 

Firstly, the male reception staff are extremely rude and need manners.  Our room which was first allocated to us on the 7th floor had a sanitation issue of faces. Over a 2 day period I had to complain to reception and a maintenance man was sent however on the 2nd day it continued I had to go to reception 3 times, eventually with a video I was going to post online before we were given another room. The male receptionist who was dealing with the issue was rude and arrogant.  The room that was allocated to us was near some pub or music venue and a good night's sleep was impossible.  The other issue was the very mediocre breakfast, there's only one type of eggs, one type of juice and the passteries from the previous day get served the following day. The waiters clean up around you whilst you eating. It was also extremely difficult to find a breakfast table due to the large number of football teams staying at the hotel. Such large numbers or athletes make it uncomfortable for normal guests.  There's long waits for elevators up to 15minutes due to the huge number of guests. The athletes are constantly noisy and you can hear both upstairs above you and the rooms next to you the noise they make.  There's people screaming down the hallway and knocking on doors in the early hours of the morning.  The hotel doesn't even offer money exchange, the hotel needs to learn from Bristol, mercure, tryp, Melia how to run a decent establishment.  Not forgetting the constant banging from the renovations.  I have traveled extensively in the world and this was by far the worst hotel I have stayed at. I will not recommend it to anyone. Dr. Leila Lia Khan 

Stayed in January 2024

The rooft top was always closed, the gym was not that big of a deal, some tiles when u walked there was unstable. The staff in the restaurant were not picking up plates. The food was the same for about three days which includes lunch and dinner.

Only like the breakfast and the room was clean and confy.

Stayed in January 2024

Check in was very long, elevators dirty, bed uncomfortable, rooms need to be updated.

Good hotel, great breakfast but it needs to be updated. Bed is uncomfortable and it needs mattress and pillow protectors.

Stayed in January 2024

Nothing.

Good infrastructure.

Stayed in November 2023

Old

Close to airport still around a lot staff to do

Stayed in December 2023

the room was of a very poor value.. that is not a 4* hotel.... it was too hot in the room and if AC was turned on it was too windy and chilly.. Shower was so poor water stream was so poor .. soaps of a low standard.. very chip towels .. the Hotel "restaurant" was expensive... What else could i write about a night stay ..?

nothing

Stayed in December 2023

Location

Stayed in November 2023

It’s old, the sheets are cheap, the facilities are very old

Nice building from the outside. Nice breakfast

Stayed in December 2023

I ordered a caipirinha in a restaurant and what i got was an absolute disgrace of that drink. Made of some artifical lime jucie, coloured cloudy, i had to ask double to get a normal amount. When i tried it, tasted like a cheap bad liquid for nearly 30reals.... stirred my stomach. Yuck! Please do not order that! Upstairs ladies toilet was closed, i had tp use mens when noone was watching. Smoking area had a damaged sunbad... Breakfast i asked tinfoil for sandwiches i made to take away, yet the foil was very limited to wrap 1sandwich. I loved the hotel at first, i could not wait to get outta threre by check out.

It is central. Breakfast is good enough to get you going and pack some sandwiches for a trip ahead. Great area for shopping of neccesaties.

Stayed in November 2023

The Staff was very bad and attended very poor , i was waiting more than 40 minutes to make check in

Stayed in November 2023

The facilities

The restaurant staff

Stayed in November 2023

Internet did not work in room, which was a bummer because I was there for work and had to go to the lobby to use it. My room did not have soap or shampoo on the 1st night. Some of the staff were rude.

Room was okay - nice shower pressure, bed was fine... not great, not terrible. Some of the staff were nice. Room service was quick.

Stayed in November 2023

Overrated. The bed sheets were dirty, the shower didn't work properly, and the towels had holes on them.

Staff was very friendly.

Stayed in November 2023