A staff member was going around at breakfast asking how much a watermelon weighed in his hand. When I said I didn’t want to take part he just laughed at me. Weird! So unprofessional. Also parking is 35R. So much more than any other hotel. I think they just ask you to pay it because of the Ritz name.

Lovely hotel and room. Got the best sleep I had all holiday here. Very 80s vibe of a hotel decor and I liked it. Hotel receptionist was so polite, friendly and helpful.

Stayed in April 2024

My daughter and her son were traveling with us and couldn’t stay at 6th floor because my grandson was a child of 1 year old. The property was not well maintained

Human Resources were very kind

Stayed in March 2024

Room stated in booking bio sound proof no children on this floor but children where heard crying from inside the so called sound proof room .window did not lock and booked half board but evening meal no drinks provided only available when bought .

Swimming pool area very nice and plenty of room

Stayed in November 2023

Nothing

Great breakfast, very comfortable and quiet

Stayed in September 2023

The internet was slow in the room

The pool area and restaurant

Stayed in July 2023

the rooms could have had a bit more detail when renovating. wires hanging out if sockets and clearly many shortcuts taken on things.

the staff were incredible. everyone was so friendly and tried so hard to assist us since we did not speak the local language!

Stayed in June 2023

I traveled for business, actually this hotel is a 100% resort hotel for vacation, they should take more care for business people. regards, Antonio

Stayed in February 2023

there were a lot of small, strange problems such as with check in, parking, and just getting towels

nice place but not that glamorous

Stayed in December 2022

The room , we had to wait too long for the check in.

The pool area is nice.

Stayed in September 2022

The location is far from the centre of town that is much more alive...

The people in the hotel were very helpful. Our kid became ill and we had to stay 2 days extra. Our kid also loved the kids club every morning and afternoon.

Stayed in August 2022

breakfast fruits could be better qualities

Location and friendly

Stayed in August 2022

our room location had an old motor running outside without sound protection, and during the nights the noise was very disturbed to everyone in the room.

The Pool, the breakfast, and view of the sea.

Stayed in August 2022

Air conditioner was leaking.

Breakfast was very nice. Plenty of variety. Fresh food.

Stayed in July 2022

We stayed two nights and the breakfast was exactly the same during the whole trip . They could change the menu everyday . Also they give you like 6 different cars and it can really be a pain once we need different cards to access the room, order drinks at the bar or get towels . Last , the beach in front of the hotel is not appropriate for bathing . if I knew that in advance , we would have picked another location . SPA was decent .

Staff was very friendly and welcoming. Room was very clean, shower was amazing !

Stayed in July 2022

There is a massive window between the bathroom and the bedroom, it has a blind but it is still a little odd. Also I think you might struggle here if you didn't speak any Portuguese but that applies to the whole region, so it is not really a criticism, just a heads up if you come here expecting to be able to speak English to everybody!

A really good spread for breakfast, even as a vegan I had plenty of options. Loads of friendly staff available to help, and a really nice pool to chill out next to. The room was the perfect size for two, and plenty of parking even though they technically can't guarantee you a space.

Stayed in March 2022

Facilities appear old and hotel doesn’t have a great customer service. Not easy to find English speaking staff.

Good location.

Stayed in December 2021

The hotel was too crowded because due to conferences taking place on the hotel. Very dificult to keep safe distances

The pool

Stayed in October 2021

The pool wasn't so clean and the tennis court is not available to play. It needs to schedule but the people who are not hosted can use the amenities.

The room, staff and facilities.

Stayed in October 2021

Breakfast: poor bread options; specially for FIT options.

Stayed in October 2021

Hotel is very old and doesn’t worth the value, still don’t know how this could be a 5 start resort. We got a upgrade to a better room, but the lamp was broken and the bathroom was very dirty. The pool service also takes really long but the food at least was good.

Breakfast was great, with a variety of things to eat.

Stayed in September 2021

Wi-fi in the room didn’t work

Stayed in September 2021

The beach just outside is very polluted. It has a bad smell and trash, like almost all beaches in the city. The hotel is not very well-maintained. The beds and pillows were low quality. There was no other toiletries than a bad shampoo and soap. The pool towels had stains and were very thin and old. The sound insolation in the rooms was so poor we could hear our neighbor talking or watching TV. The breakfast had little variety, there was no whole grain bread option but all in all ok. The dinner, however, was miserable and not worth the money. The bar by the pool was ridiculously overpriced. The coffee extremely bad quality. There was no free water dispensers, which in a 5-star hotel in this climate and in a city with non-drinkable tab water should be a must. The staff, especially waiters/waitresses,however friendly, was not very attentive and untrained and would forget to clean tables or bring cutlery. Finally, the wifi would collapse and not work at all in the afternoons. It was impossible to browse the internet, possible sometimes to send messages. Absolutely unacceptable!

The pool area and the gym saved the day.

Stayed in April 2024

Extremely bad acoustic isolation. We could hear all night long people arriving in the elevator and in adjacent rooms loud and clear. They must have put us in worst part of the building on first floor although our preference was for upper floor. There was a scaffolding in front of the window. Breakfast while plenty of choice was of poor quality and the room in which it was served looked like a makeshift cafeteria.

Staff was very friendly, and location ok, although a bit off from where most restaurants and bars are located. The hotel is next to a calmer part of the beach at the near end of town. If you enjoy jogging, you can run along the bike and pedestrian path along the beach. It is less crowded in a northerly direction. The other way along the beach towards Pajussara is more crowded but still ok for running. Hotel has a reasonable gym as well. There is a shopping center just 1,3 Km away.

Stayed in April 2024

I ordered some different food snacks for my kids , they told I was not allowed to eat in the table near to the pool, Id have to go to my room! Disappointed! Dj music loud all day, some people they just go to the hotel for relaxing, and have to be in the pool with music loud all day long!

Nice hotel and breakfast . Bit far from the tourist attraction, but with uber 10 min you are most in every where!

Stayed in April 2024