WiFi/internet is SUPER SLOW. This needs to bed improved. We had a hard time to work remotely.Restaurant was peaky to receive us with our dog for breakfast. But in the end they were flexible to put us in an isolated corner with him to enjoy breakfast. Hotel in general has an old look & feel, but room seems refurbished/new.

Location was good. Pet Friendly hotel. Complementary feet spa at the room. Room is nice. Staff is friendly. Complementary coffee and water at the front desk. Room is very nice and with appropriate size.

Stayed in March 2024

The shower could be better.

Good breakfast. Rooms are ok, quiet with good wi-fi.

Stayed in July 2023

I DID NOT like that I could not bring even a cup of coffee back to my room. Hotel is advertised as having a bar.There is NO BAR. The restraunt does NOT SERVE DINNER. I don't think having to wait 20 minutes for the hot tub too be made ready for use was good, and even after the twenty minutes and the tub was filled the water was not hot. It was more of a cold tub, than a hot tub.

Breakfast was nice. Many varities of food, all of it was fresh and the dining room was very clean. Staff was very helpful, and courteous.

Stayed in June 2023

I did an upgrade (at booking website) to a room that supposed would have better bed linen, it was even specified the brand of the linen but it was a not the ones mentioned it was average ones and the toileteries as well were average. The bathroom was small and old.

Spacious Room, very confort bed and great location. The restaurant had a buffet style meal every day and it was a good price and good food.

Stayed in April 2023

hotel is good as it shows on pictures, clean and nice breakfast area! lots of bars and restaurants nearby.

Stayed in February 2023

The rooms are less than desirable. The photos are beautiful, however this is not exactly what you will receive when you arrive. The hotel is well decored but the rooms need help.

The best thing about this hotel is the staff. From check in to check out the reception team is more than welcoming and pleasant. Especially the young woman upon check out at 7am on Wednesday morning. She was delightful, personable, friendly, pleasing, and professional. She truly made my experience top notch. I will praise this hotel forever because of my interactions with her.

Stayed in January 2023

it was very clean. front desk staff very friendly and spoke English.

Stayed in December 2022

The breakfast was good, but not great. The fruit selection was very good and delicious, but the breads and pastries were dry. Fitness room and sauna were a bit small and simple.

Very large room that was U.S. business class in size, not standard tourist quarters. The location was convenient, near Praca da LIberdade, although it was a bit noisy (although it did quiet during the overnight).

Stayed in December 2022

Everything was great.

The place is well located and clean. Their staff was very helpful and attentive to details.

Stayed in August 2022

The bathroom was little old. In my opinion would newer, cleaner. Because this hotel is not cheap.

The location is excellent! The rooms are clean! The receptionist is great! You can drink fruit water at the reception.

Stayed in March 2022

breakfast was excellent. staff excelled in helping me buy rail ticket

Stayed in February 2022

We have stayed many times. Standards are high, nice complimentary touches in reception area, good variety for breakfast. Excellent staff and service. In addition the property is well located for exploring the bars and restaurants in the area.

We were satisfied

Stayed in October 2021

Location

Stayed in September 2021

This is one of those old hotels that try to look fancy by adding new furniture. But if you open the curtains and the bathroom it looks like a cheap motel. Definitely not worth the money. In addition there was an over charge by a mistake done by booking.com which is unacceptable.

It is well located. The breakfast is of high standard quality

Stayed in February 2024

Parking.

Parking is absolutely awful. If anyone needs to use the car often while in BH please go to another place.

Stayed in March 2024

Breakfast

Very central, excellent Staff but bathroom quite narrow not confortable

Stayed in November 2023

Even though this was a “suite” there is no additional sitting room. Toilet is extremely small and uncomfortable. Every order I placed (laundry and mini bar) needed to phone at least 3 times to get it done. Gym is very poor, no proper equipment and the treadmill is dangerously malfunctioning. The breakfast IS TERRIBLE. The few available fruit was not properly ripe, even though Minas is the state that most produce coffee in Brazil, it was so disappointing to see the terrible coffee served. Hard product is old and not maintained. Not going back.

Stayed in October 2023

Horrible place, more like a two stars standard. The corridors smells, the bedrooms need an upgrade and smell as well. Staff are not friendly at all.

It’s in a very good location

Stayed in September 2023

Value, unclear fees and charges - parking not included, accommodation requires deposit fee for consumption items but has difficulty in returning deposit later.

Excellent location, great comfort, good breakfast

Stayed in July 2023

WC GOT BLOCKED TWISE 🤢

Friendly staff

Stayed in February 2023

5th floor room toilet got blocked twice disgusting this should never happen in a 4/5 star hotel

Courteous Staff

Stayed in February 2023

The hotel sadly is not very well maintained, the toilets were getting clogged or the water stuck, the AC was leaking, the soap holder in the shower was broken and couldn't hold anything and the shower head itself was so full of calk, it felt like you got sprayed with the firehose. The AC and the fridge were incredibly noisy so sleep was not easy.

Stayed in February 2023

I couldn’t believe when I entered in the room . it’s very dated and the bathroom was terrible! for the price charged, I expected something away better

the girl at the reception was very good. unfortunately, I didn’t get her name but she looked after my check in

Stayed in February 2023

I had three different bookings, and they were unable to link them together. Every other day I had to go and pay for the different reservation. Also, the Luxury room in this hotel is not apparently the highest available standard so if you think you upgraded yourself, book a superior room but again different staff and different explanations. I ended up changing rooms twice in the end and also was charged for an upgrade even tho I was downgraded. Go figure. Still have not received the refund.

The location of the hotel was good and sufficient for my needs. English was a bit of a challenge here.

Stayed in January 2023