The kitchen area for guest is very basic. It is also downstairs outside the main hostel area, and you have to ask for a key to open it every time. They only have pots but no pans, so for example I couldn’t make myself a simple scrambled or fried eggs. The electric stove takes forever to boil water to cook. Would be nice if they had a kettle and more cooking gear.

This has to be one of the cleanest hostels Ive ever stayed. Everything from the common areas, the rooms, the bedding kit, the bathrooms, all of it spotless clean. The breakfast was great and very organized. The day time staff is professional and always willing to help. The location is perfect, walking distance to Paulista Avenue, the metro, supermarkets and other services.

Stayed in April 2024

Beds could be better

Location was superb, having breakfast also helps. Big highlight to Ana, she was very helpful and has excellent people skills.

Stayed in March 2024

After checking out I was informed I could leave my luggage and pay for extra time to store- which is great. Upon returning from museums all day I sat in the communal table/breakfast area in which I was told I could use. Some time later the lady on shift said I couldn’t stay because “it’s the rules”. I said I was waiting for my flight and leaving at 7.45. She repeated that I couldn’t stay and that it’s the rules. She said she would check with her boss who said it was fine- I’m very grateful for this particularly being a female solo traveler and in São Paulo. I suggested that perhaps the hostel should consider putting in to their policies that once you have checked out, you can’t stay, also display this on the walls along with their other rules and make this clear upon check in. It felt very unwelcoming to be told to leave- the communal area was empty, I was quiet and simply watching something on my tablet whilst I waited for my taxi to collect me and take me to the airport. I have stayed in 50+ hostels around the world and never been told to leave a communal area after checkout. Especially in the dark and as a female solo traveller.

The hostel was exceptionally clean yet felt cosy and comfortable. The facilities were fantastic. They are clearly working hard to create a safe space for travellers, especially for solo female travellers with female only bathrooms & dorms. The security in the hostel was great.

Stayed in March 2024

The pillows are quite flat, however this is easily corrected by placing the large blanket underneath the pillow for extra padding. My room was quite warm however the fan and open window provided plenty of ventilation to keep me at a comfortable temperature throughout the night.

I stayed twice at Soul Hostel 2 in the past few weeks, and absolutely adored my stay each time. The accommodation is in a fantastic location- not only close to many amenities, including a shopping centre and bus stations, but the area itself feels very safe to explore. The hostel has an excellent security system with a large exterior locking gate, large, comfortable rooms with excellent lockers to store valuables, a fantastic kitchen/ breakfast area (which makes for the ideal location to work if you are remote working), a back courtyard area for drying clothes or relaxing, wonderful bathroom facilities and a seamless check in and out process. You can print bus tickets for 1 real/ page. Breakfast is great, including a ham and cheese sandwich, coffee, juice, a piece of fruit, biscuits and cereal. The staff are welcoming and helpful. They accept card payment to pay for your stay. Wifi is excellent.

Stayed in February 2024

There was nothing to dislike

The best hostel ever and I would stay there if ever i am in sao paulo, Ana was a super star going above and beyond to help. All the staff were super helpful it was a perfect stay for me Thank you.

Stayed in January 2024

the hostel is clean everywhere. perfect location, close to metro/bus station, and Art Museum.

Stayed in December 2023

Located in a safe area, close to the metro station. A lot of good restaurants nearby. Rooms were spacious and clean, the stuff was very friendly. The breakfast was basic: prepared sandwich with cheese and ham (you can ask for a vegetarian option - cheese only), banana, some cake, juice and you can always count on a cup of a strong coffee to start your day. Very peaceful during the night, although the street can be a bit noisy especially if the window is left open.

Stayed in December 2023

the room I was in had no real windows and one of the other guests was less than hygienic

the staff were great and so friendly

Stayed in July 2023

My room was giving to the streets so it was a little bit noisy in the night but didn't disturb my sleep overall It would have been the perfect hostel if it had a little more space where people can chill.

The location ( just near avenida Paulista and metro station), museums not far away. The security of the door gate, the breakfast. Hostel was clean and has big lockers. You also have the possibility to leave your luggage to their reception until 2 pm the day of your departure. The hostel also have a practical kitchen

Stayed in May 2023

Tudo bem.

Perto da estacao do metro e tambem do shopping cidade de sao paulo.

Stayed in June 2023

The beds are a little hard. They also don't have curtains, but it's possible to cover using a sheet.

Very clean and safe hostel with a reasonable price. If you need a cheap place to stay that is nice and clean that's a very good option. It's possible to stay for a few hours before of after the check-in the common areas in case your flight is outside this time.

Stayed in April 2023

outside noise

bathrooms - nice, new, clean

Stayed in April 2023

Most of the reception staff - very kind. Some of them - less nice.

Very clean. Great and safe location.

Stayed in February 2023

Clean facility, well located, comfortable beds, clean linens, excellent staff. :⁠-⁠D

Stayed in February 2023

The staff sometimes talks out loud .

Very clean

Stayed in January 2023

This MIGHT be of concern only on rainy or very sunny days: part of the common tables space is open. Didn't bother me, but I don't know if there is a method for covering it in case it rains a lot, or in the winter time... Maybe they have the solution, I just didn't get any rainy days to see it myself.

Open Kitchen and several bathrooms and common room all great! Best is they didn't charge for anything extra, like some other hostels around do... The location is GREAT: very SAFE and near touristic points, METRO station, drugstore, etc. Room with big locker with keys and A/C. Free towel and bed lining. Could sleep very well in a room of 6 people. Everybody is nice and open to talk: made several friendships!! They even let you leave you baggage there. OBS.: stairs before door. Video camera in front gate.

Stayed in November 2022

Breakfast could be improved (I guess it's better than nothing), there isn't really a comfy hangout area to chill and meet other people.

Very spacious rooms, plenty of space inbetween the lower and top bunk as well, towel included, a small light and power point for every bed, rather hard but still comfy beds, good location Neither positive nor negative but good to know is that this seemed more a cheap place for Brazilians to stay than a hangout for travellers. So not ideal if you want to meet people.

Stayed in November 2022

The staff are very rude. This was my first hostel experience. So I didn't want to write a review without seeing other hostels. On the last day I went down to the breakfast area to have breakfast. I poured myself half a cup of coffee and ate the breakfast they gave us. I went up to my room, packed my bag and went back down to the breakfast area to check my plane tickets and poured another half cup of coffee. The guy working at the hostel gave me a angry and dirty look and told me I could only have one cup of coffee. Although I told him that I could pay, his attitude did not change and this is not the only example of this rude behavior. They do not provide drinking water. I had to buy water from the reception several times, yet they get angry when you drink more than one coffee.

Hostel is very close to the city center and has clean toilets and showers.

Stayed in February 2024

Customer service was very cold and unfriendly. Especially the woman who usually works in the afternoons with the red hair, she was horrible - unfriendly, unhelpful, not at all accommodating. Beds were uncomfortable and the mattress squeaked every time you moved. Linen and towels were dirty with stains all over it. The kitchen was very strange also, you had to ask for a key at reception to access the shared kitchen every time, and during my stay there was a total of one fork, one knife, one spoon available for use. Not at all catered for anyone to actually use the space. Would rather pay a little extra next time for some place better.

Clean bathrooms that are cleaned everyday.

Stayed in February 2024

Basically everything. The place is hot and there's no air conditioning in the areas or even in the room. There's no comfortable place to stay during the day. When it's very hot, it's impossible to chill and the beds are very bad. I don't understand that I have to make my one bed and when I leave, I have to bring the dirty linen downstairs. They have to change this.

I like the location. It''s close to Paulista Av. and metro station. It's not very close to the train station, however it's not a big deal.

Stayed in January 2024

The staff. The guy who checked me in was lovely but given he was tired, he forgot to give me the top sheet and to tell me where to get a pillow so I slept without one and with my own sheet. I didn't make a fuss about it but the guy the next morning was super moody. First, I asked about veggie options for breakfast and his first reply was "did you tell anyone you were veggie?", I said I wasn't asked. And while he seemed to be in a mood, he made the breakfast and it was good so I didn't complain. Then when I went to check out another staff member asked me for all my bed linen so I brought it to him. He insisted I'd been given a top sheet and that he'd have to charge me for it. I explained that I didn't get one, that maybe the guy who checked me in didn't give me one and that mistakes happen when people are tired. He went on a rant about how the guy shouldn't have done that, how the sheet was going to fall on him and how he would have to take the hit. Firstly, I found it incredibly unprofessional to speak about colleagues and internal policy in that way, secondly it's a sheet and it was clearly a mistake - it's not like I was making a big deal about not having one (too tired to care). Unfortunately, this tainted my stay there because while the hostel is lovely, it did make me wonder if the staff are actually treated well enough if they are that stressed. This in my opinion is a management problem that has to be resolved, and I don't want to blame any of the staff members above because they are clearly just frustrated with their environment. Hope this feedback goes to positive use!

I liked the location and the breakfast

Stayed in February 2024

Very hot, no air conditioner

Clean hostel with sample breakfast is good.

Stayed in September 2023

a certain Ric .. I would not like to mention his name who spoke to me badly when I arrived. not at all professional and which does not make you want to stay in this hostel. I arrived before checking time I had the impression that this person was not happy to see me arrive, she remarked to me by telling me that I had to notify them before my arrival to be able to use the common areas from the hostel fortunately Henrique was there if not I will not be staying in this hostel,

i would like to thank henrique who works at night as a receptionist, a super professional guy, who speaks several languages, very helpful and very friendly, i would say that this is the only positive point of this hostel

Stayed in August 2023

Breakfast

Location

Stayed in June 2023