Food was a little overpriced

It was very elegant

Stayed in December 2023

We were never informed that the breakfast buffet was included with our room; found out from a friend on the last day. We told the front desk 4 times that we did not have hot water, they said they would have maintenance fix it all 4 times, no one ever came to fix it.

Stayed in January 2024

This newly renovated hotel was absolutely beautiful. The staff was incredibly helpful and friendly. They went above and beyond to take care of our needs and make us comfortable. There was a delicious breakfast buffet included. The hotel is centrally located, has its own private beach and a nice pool area. I would highly recommend this place to anyone coming to Nassau.

Stayed in December 2023

Old style rooms with small windows, no balcony. Room was right next to elevators and there was lot of noise coming in all the time with elevator dings and people crowding outside. Limited dining options on property, no hot tub, quiet vibe not lively

Friendly and helpful staff, central downtown location close to restaurants and straw market

Stayed in December 2023

it took over 30 minutes to check in. They had staff but nobody moved quickly and they didn’t acknowledge we were waiting or seem to understand that this was really poor service

Nice facilities, clean, good location

Stayed in December 2021

The pool bar was open the first day we arrived but was closed the remainder of our stay. On our last day, the beach was littered with rubbish. There was a beach attendant in the towel shack. The staff was hit or miss as far as friendliness or helpfulness. We had issues getting the restaurant on the phone to order food, ultimately we had to go down in person. We consulted the front desk as to the process of how breakfast was charged, as we were overcharged and had to correct it. The front desk attendant laughed and told us to watch out for them because the front desk couldn’t correct it later. I really felt like they were not really prepared to be open and have guests. We spoke to other tourist at an event we booked and their experiences were totally different from ours, but they stayed at different hotels and resorts.

The location was good. The beach is sheltered by barrier island and private to the property.

Stayed in January 2022

The shower doors are a deal breaker. If you are bigger than a pencil, good luck getting in and out of the shower. This was the worst part of the stay. The water also doesn’t get hot in the shower and it takes a. really long time to heat up.

location is amazing

Stayed in January 2022

They had a nice little beach but so does every hotel on the front Everything is overpriced in this hotel not go to value for money at all even if you are willing to spend it it is not worth it.

Bad value for money Not worth the price poor food Same menu all day boring hotel you can’t get served in a restaurant at night if you want to sit outside you have to wait As they don’t have a lot of staff Takes ages to get your food. If you’re expecting a Hilton hotel this is not worth the money

Stayed in January 2022

They have a lovely little beach but the deck chairs need replacing as they are old and broken again for a hotel that charges way over 300 per night it is not worth it at all don’t bother

Not worth the money at all you can’t get served in the restaurant the menu is always the same they don’t have enough staff working I have never seen so many people eating McDonald’s because they can’t get food in the hotel poor quality for Hilton Hilton

Stayed in January 2022

Decor very old, stained bathroom, door broken, shower not hot. Not worth the money

Good pool

Stayed in December 2021

It always nice staying at the Hilton as I enjoy my stay.

Stayed in December 2021

the AC it was too much especially in the lobby and the bar

Great Location in downtown

Stayed in December 2021

No hot water the day I arrived. Was there for 3 days and they did not clean my room any day.Dark lobby and the bar snd the restaurant in the pool was closed.

Location

Stayed in December 2021

The water pressure and temperature of shower and bath were both really poor. Also for the price of the room we expected a better view and the inclusion of breakfast and better bathroom.

I liked the location and the private beach. Also easy covid testing.

Stayed in December 2021

I asked for a broom to sweep the floor in my room and never for it

Everything was good! The staff was amazing!

Stayed in October 2021

Hair in the tub and bath. Bath was too small and rooms need upgrading.

Staff was pleasant

Stayed in October 2021

nothing

The staff could not do enough for you, all very helpful and friendly

Stayed in September 2021

Run down hotel

Stayed in September 2021

Rooms damp, clothes Always damp would never dry. Very old rooms and definitely not Hilton standard. Holes in carpets damaged furniture. Needs a full renovation.

Staff do a fantastic job . Location

Stayed in September 2021

Room had black mold in the bathroom. The room smelt musty and you could smell the mold. Made me sick from the mold. The shower door was broke. Only nice thing about the room was the Tv. The bed was ok except the mold on the headboard I had to clean before sleeping in the bed. The room wasn’t very clean. The room was warm even with the ac on max. For the price we paid for the room it wasn’t worth the cost. We have stayed at many of Hilton hotels. And this one was not at the level we are use to for being a Hilton honors member. The staff was very friendly and helpful. But overall not worth the price.

Close to cruise ship

Stayed in August 2021

No ice machine on floor

Pool,grounds

Stayed in July 2021

The overall look was dated.

Location is great.

Stayed in August 2021

The hotel was very empty and I was given a very dark, small room with a limited view of the garden.It was freezing cold and I was unable to adjust the air conditioning to warm it up.

The staff were friendly and the pool area lovely

Stayed in June 2021

They don’t clean the room, dark lobby, overpriced, too expensive, wifi in room didn’t work well, bathroom smelled like sewage from pipes, phone to lobby didn’t even work. Shabby overall

Cute beach, close to center, nice friendly staff

Stayed in January 2022

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Stayed in June 2024