It was good

Room was a little too crowded by the sitting area, additional chair for me is not require.Find it difficult to move around.Meal options are good.Staff in particular at Pizza Lab was very pleasant during breakfat on the 24 ,unfortunately could not remember his name.

Stayed in August 2022

Since the property is vast and extensive it is hard to navigate all the amenities and locate specific areas of interests. You find yourself wondering. Needless to say, some of the staff is less than courteous and often rude. Service at the bars, noodle restaurant, and housekeeping need improvement! Hostess at noodle house moved our group of 9 to the bottom of the list because we inquired about her seating other large groups after us who did not have reservations. Bar staff has no method to serving walk up customers and randomly pick who they serve. Our group had 5 rooms and most days did not receive housekeeping during our 4 night stay.

Property has lots of pools, space, lounge chairs, cabanas and is well designed, amazing! Water Park is extraordinary! Best I have seen in a long time.

Stayed in August 2022

The prices and food avaibility are ridiculous.... almost no location offers anything for a dinner to come under 100 USD. Also, there isn't any local food offered, it's weird as we expect to taste the bahamas also, not some upscale italian or french. There should be more medium range available, as not all guest are wanting to spend all of their money on food. Not only the food, but all items at this facility are over priced. Even basic need items !

Food was overall of quality. Location is very nice, many things are available on site, and moving around is very convenient as taxis are always available. Pools, beach, cocktails etc ... all is very nice and enjoyable. What a way to relax !

Stayed in July 2022

Food is expensive and adding the 25% fees on top made meals expensive, plus if you give a little tip for servers. Bottles of water were over $12.00.

We really enjoyed our stay. We stayed with 2 teenagers. The rooms were comfortable. The pools and beach were so nice. The staff was friendly everyplace we went. We weren't prepared to pay about 25% fees on top of everything you purchased. It would of been nice to have things to do at night with the kids. We played mini golf and Bocce Ball but you really only want to do that once. Other than that it was a wonderful vacation. Location was great also.

Stayed in July 2022

Everything was way overpriced.

The property was beautiful.

Stayed in June 2022

Very expensive to dine. You had to tip to get anything done. I waited three hours and no one ever called to say the room was ready. My sons finger was crushed in a door bd we had to go to the hospital. It cost me $1000. They called and followed up but did nothing but send him a plate of fruit.

it was beautiful and had a lot of options, beach, pool, water park. Food was good. Grounds were nice.

Stayed in June 2022

house keeping was horrible. could never see a manager. they are like the wizard of oz the man behind the curtain. staff goes back “to speak to the manager” then come back and relay what they say. overall cleanliness of hotel portion was bad facility upkeep was great. be ready to pay for every single thing you do. including drinking water.

location is amazing. lots to do with the kids.

Stayed in June 2022

slots were horrible. no pay out. food and drinks were very expensive. paid $ 50 for med pizza and mozzarella sticks. $4.50 for a small glass of tea with NO refill. cocktails were at the minimum $18. The resort was similar to a Las Vegas hotel. Very large. quite a walk to everything. it would be very nice to have golf cart transport to the beach and water park

the property had everything one would need on a one stop vacation. variety of restaurants, water park, variety of pools, clean, immaculate gardens and beautiful foliage and a casino.

Stayed in June 2022

Everything is a little overpriced but if you know beforehand you can allow for it.

The hotel complex is vast with lots of things to do including the many pools, sanctuary, restaurant s and big waterpark.

Stayed in June 2022

couldn’t get into any of the restaurants

nice big property with lots of pools and a Long Beach

Stayed in May 2022

Horrible expensive. Staff in the reception and cleaners unpleasant as if working as a punishment. And I have a problem with the hotel. They didn't take into account the charge of my credit card from April and I'm not sure but I think that I paid too much about 400$ for my stay. I have written to the hotel to explain that but the hotel hasn't answered me until today. I have contacted with booking.com in tis case but I'm still waiting....

The hotel looks like those in Las Vegas but on the beach. This is huge complex of 2 or 3 hotels with aquapark. Long beach, plenty of walking space, very clean. The hotel is huge and rather luxury with giant casino. There are many very good restaurants in it. But prices are horribly high. You need to spend about 600$ everyday for 2 people (breakfast, lunch, dinner plus a few drinks-lunch with 2 beers-200$, dinner twice as expensive). Several pools, one of them is by the pool with sharks, mantas and a lot of fish. Beautiful garden with flamingos. Very comfortable place. Very nice and helpful staff in "activities corner". Very nice staff in restaurants. Reservations for dinners necessary, best one day before. Another way you can stay without dinner. The rooms are very big and comfortable.

Stayed in May 2022

Food and drinks, even non-alcoholic, are very expensive. Food was very good.

Lush and beautiful property. easy access to the beach, pools and recreation. very friendly staff.

Stayed in May 2022

we arrived quite late (9pm) and we’re surprised in such a large hotel the limited places available to get food. We went to the pizza lab and 6 of us got seated but could only eat pizza - rest of menu was unavailable. 2 of our party arrived just after 10pm and were refused entry dispute the official opening times being until 10.30pm. There could be more maps around the place identifying where you are and showing how to get else where.

beautiful location housekeeping was excellent very safe in water park as a lot of lifeguards all staff were very helpful and engaging. gardens were beautiful and very well kept

Stayed in May 2022

Oh where to begin I brought my 22YR daughter here after her graduation from nursing school we both have worked in health care during the pandemic so I was looking for a relaxing safe place the Grand Hyatt is beautiful I knew the cost of food and drinks would be high but it was kind of ridiculous with the gratuity and resort fee on everything I was treating her so it was what is was but after a while it is kind of nuts to pay 25 for 2 corona cans but you dont want to look like you dont belong there bringing your beer to the beach although some people did and it seemed fine A bit confusing to navigate the resort initially but it was fun to wander around there are limitations to where you can go if you stay at the main Grand Hyatt which was fine and makes sense if your paying a higher rare for SLS but its kind of horrible to be told you cant sit in certain spots around the pool so just avoid SLS pool there are 3 other great pool options and the beach is great People left their towels on chairs everywhere so hard to know when its cool to just take a spot over signs says 45min but it seemed the only thing resort staff monitored was keeping regular guests out of VIP spots Confusing information about dining variable hours hard to make reservations at some places again way overpriced but I understood that was the way it was going to be so just be ready some staff basically ignore you I didnt really care we were very relaxed and having fun but I can see when you are overpaying for everything how it is strange to be treated that way I live in Boston and I am used to city life and service Limited late night options the Pig stays open until 2a cigar bar 1a casino bar 2a sky bar Check in is a nightmare there should be more help at front desk if you arrive early you are just left to wander around and wait it would have been great if front desk staff told you were to go some bars and restaurants wont serve you until you get a wrist band and are checked into your room

The property is beautiful beaches and pools well maintained

Stayed in May 2022

Everything is over priced, i mean i realise its an island but $9 for a water is fairly outrageous. The food is a massive disappointment when you're paying such a premium, room service with tip for a burger was around $50 and was pretty average at best.

Great facilities you have everything there on your doorstep

Stayed in April 2022

I did not like the locals soliciting on the beach or the amount of birds circling around all day

Location was great only 2 1/2 hours from New York Excellent restaurants and shopping beaches were clean and workers were accommodating

Stayed in May 2022

Food and drink prices

Stayed in April 2022

Very, Very expensive for what you get.

Great property, Great Facilities

Stayed in March 2022

Very expensive

Clean and well-maintained. Top of the line accommodations.

Stayed in April 2022

Spring break week was tough on the housekeeping, I had to call every day to get someone to clean our room.

Pool variety, restaurant variety and overall very clean and new surroundings. Friendly staff!!

Stayed in April 2022

the front desk personnel not friendly, the check in, checkout, or even going to ask questions was terrible, very dissatisfied with this lines and waiting is crazy in this property, this property is very expensive. customer service front desk should be better trained, they should give perfect service for this property. they are very rude. bad experience.

has a lot of things to do very diversified lot of fun

Stayed in March 2022

Food was expensive at most dining options on property.

Gorgeous resort with an exceptional new water park! Also, it was very close to the airport for easy access.

Stayed in March 2022

Water park was so nice.

all facilities were very good.

Stayed in December 2021

High cost of food.

Property grounds are beautiful. Something to do for everyone, the water park was a lot of fun.

Stayed in March 2022

Not enough general information, reservations were required for all restaurants, but no phone numbers were supplied and Concierge closed at 5pm. When questioned Concierge denied need for reservations, but Friday evening there was nowhere available to eat. And info as to shuttles to town etc. were none existant. The in-room tablets didn't offer surrondings' information like printed folders used to do.

Room was pretty but only 1 stool to sit. Casino and shoppes were lovely Restaurants in various convenient locations. Pools and beach beautiful, chairs and towels supplied as well as floats etc (at beach).

Stayed in March 2022