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Reviews of Ritz Inn Niagara 1 stars

5630 Dunn St, L2G 2N7 Niagara Falls, Canada

#52 of 81 hotels in Niagara Falls

Guests' Choice

Review score

Based on 513 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.2

  • Location

    8.2

  • Facilities

    6.8

  • Staff

    8.5

  • Value for money

    7.4

  • Free WiFi

    6.9

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Showing 76 – 100

  • Reviewed: 24 February 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    the curtains in my room were very thin.

    It has everything you need and is close to everything. I would go again in the summer

    Stayed in February 2022

  • Reviewed: 24 February 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The curtains in my room were very thin.

    It has everything you need and is close to everything. I would go again in the summer

    Stayed in February 2022

  • Reviewed: 18 February 2022

    8.0
    Niagara At the Ritz
    • Leisure trip
    • Couple
    • Honeymoon Suite with Spa Bath and Fireplace
    • Stayed 3 nights
    • Submitted via mobile

    The heating was hard to control either on or off. Hot or cold. We managed to get the fireplace to a comfortable temp and asked for an extra blanket.

    I liked the staff he was very accomidating. The jacuzzi bath was awesome and relaxing

    Stayed in February 2022

  • Reviewed: 16 February 2022

    7.0
    Good
    • Couple
    • Honeymoon Suite with Spa Bath and Fireplace
    • Stayed 1 night
    • Submitted via mobile

    Hot tub leaked

    Staff very friendly and efficient.

    Stayed in February 2022

  • Reviewed: 15 February 2022

    7.0
    Old School Inn needing New School touches
    • Leisure trip
    • Couple
    • Honeymoon Suite with Spa Bath and Fireplace
    • Stayed 2 nights
    • Submitted via mobile

    We felt the furniture was a little too homely and could be updated as to reduce the shock of your first impression. It could cause people to exit before giving it all a try. Such things as the quality and size of towels can be updated. The beds need a thicker comforter with duvet covers for winter season. A throw on end of bed would add value. MAIN ISSUE, since it's a walk-in unit from outside, the hardwood and tile floors need to be mopped regularly after each use. The jacuzzi creates wet floors, so dirt shows up more on the bottom of your feet after walking across it. There needs to be a blush or rubber mat for jacuzzi steps and a hand rail to step out or into it. Tiles are slippery. Instructions to use radiator, heater dial, jacuzzi tube and TV should be placed in each room. Information or maps would be added convenience touch. It would also be nice if owner could recapture the early 70's Inn appeal with the decor. Making it an intended look.

    The owner was there all the time or 9 minutes away. We called on him quite often as to figure out how to operate a few items and he was aways available to assist. Also he was very pleasant in good spirits. It is an older building, but he keeps it quite clean considering your first impression of the exterior. The jacuzzi and gas fireplace worked making the room cozy during our winter -21 degrees nights. The blackout curtains worked better than our stay the Monte Carlo or Oaks Hotel. Shower water was aways hot even after several fills in the jacuzzi and the pressure was balanced with each flush of the toliet. Our microwave and fridge was large enough for our meals and drinks. The beds had a semi firm mattress for my King's back. I always bring my own pillow though. A simple request and we got freshly washed towels the next morning. Location is perfectly off main attractions. Quiter area and parking on site so add $10 to price for each overnight. You do hear a little noise from adjacent rooms, but not loud or ongoing. It was worth the price.

    Stayed in February 2022

  • Reviewed: 30 December 2021

    7.0
    The room was cheap, so you get what you pay for
    • Leisure trip
    • Couple
    • Honeymoon Suite with Spa Bath and Fireplace
    • Stayed 2 nights

    The bed was very uncomfortable and sagging in the middle. The parking lot was very small. The jacuzzi tub was smaller than expected.

    The staff were friendly. The room was clean

    Stayed in December 2021

  • Reviewed: 30 October 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Honeymoon Suite with Spa Bath and Fireplace
    • Stayed 9 nights
    • Submitted via mobile

    Having to pay additional fees for parking.

    Facilities were decent and service was good.

    Stayed in October 2021

  • Reviewed: 17 October 2021

    6.0
    Was very decent for the price.
    • Leisure trip
    • Couple
    • Honeymoon Suite with Spa Bath and Fireplace
    • Stayed 1 night

    Internet was a bit laggy. The parking was tight.

    The staff was so pleasant and helpful. I loved how friendly they were!

    Stayed in October 2021

  • Reviewed: 17 September 2021

    7.0
    Its good enough to the value we paid for
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Housekeeping need more attention to some details

    Location , walking distance to resto, and the falls

    Stayed in September 2021

  • Reviewed: 7 August 2021

    7.0
    Only one night. It was okay
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 1 night

    Staff

    It was okay, should have been more cleaner

    Stayed in August 2021

  • Reviewed: 2 August 2021

    7.0
    Good
    • Couple
    • Honeymoon Suite with Spa Bath and Fireplace
    • Stayed 1 night
    • Submitted via mobile

    Room was smaller then I expected and the room could use some updating.

    Loved the hot tub and the manager/ staff was really nice and accommodating. Honestly the staff made our stay worth it! Any questions we had he was really nice and made us feel comfortable. Wish i could remember his name.

    Stayed in August 2021

  • Reviewed: 29 July 2021

    7.0
    very bad experience here.dont advice any one to use this hotelt
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    nothing all was crab

    Stayed in July 2021

  • Reviewed: 28 July 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Honeymoon Suite with Spa Bath and Fireplace
    • Stayed 2 nights
    • Submitted via mobile

    Paying 15 a night for parking

    No breakfast

    Stayed in July 2021

  • Reviewed: 19 July 2021

    7.0
    Good value
    • Leisure trip
    • Couple
    • Honeymoon Suite with Spa Bath and Fireplace
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness behind furniture. Sheets had some debris on them . Instructions for hot tub controls

    Nice and quiet. Older style

    Stayed in July 2021

  • Reviewed: 12 July 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Honeymoon Suite with Spa Bath and Fireplace
    • Stayed 2 nights
    • Submitted via mobile

    Came to the room and the parking lot was full. Furniture was big. Not a lot of room to walk around. Hit toes off bed frame several times

    Quiet. Away from noise

    Stayed in July 2021

  • Reviewed: 9 July 2021

    7.0
    It’s in a great location. The room was clean though the mattress was uncomfortable.
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 11 nights
    • Submitted via mobile

    Mattress was very uncomfortable

    Great location, close to amenities.

    Stayed in June 2021

  • Reviewed: 30 June 2021

    8.0
    Budget place to stay
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The sink in our room gets clogged fast.

    Close to the falls and the restaurants.

    Stayed in June 2021

  • Reviewed: 21 June 2021

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights

    It was a great place in Niagara falls. The room was amazing.

    Stayed in June 2021

  • Reviewed: 20 June 2021

    8.0
    Great location.
    • Leisure trip
    • Couple
    • Honeymoon Suite with Spa Bath and Fireplace
    • Stayed 1 night
    • Submitted via mobile

    The mirrors were dirty and the shampoo packet was opened already and leaking on the shelf

    Bed was comfortable, hot tub was great. Had new patio table and chairs. Great price and location.

    Stayed in June 2021

  • Reviewed: 16 June 2021

    8.0
    Just okey considering the rate of the hotel
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Internet is slow and the tv channels are limited

    The owner is very accommodating and extra kind

    Stayed in June 2021

  • Reviewed: 10 June 2021

    6.7
    Pleasant
    • Leisure trip
    • Couple
    • Honeymoon Suite with Spa Bath and Fireplace
    • Stayed 2 nights
    • Submitted via mobile

    Could have done better cleaning.

    The staff was friendly and helpful

    Stayed in June 2021

  • Reviewed: 5 June 2021

    6.0
    Justifiable for affordable price
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Dirty floors and dirty coffee maker (water was filled in the pitcher-and i do not know how long had it been there) Towels and bed covers need upgrades

    Location is good and with reasonable price have appliances needed e.g. microwave coffee maker (dirty though) mini fridge

    Stayed in June 2021

  • Reviewed: 25 May 2021

    8.0
    Very good
    • Family with young children
    • Room with Two Queen Beds
    • Stayed 11 nights
    • Submitted via mobile

    Since it's located along the road, we can hear the vehicles passing by even late at night. Over the weekend, the place is also usually booked so we could hear hush conversations of guests who would gather in the porch. The internet connection was also quite unstable during our stay.

    It feels like home. We can cook and do things we'd like to do without disturbance or intrusion. We had privacy. The manager & staff were also friendly and accommodating.

    Stayed in May 2021

  • Reviewed: 6 May 2024

    3.0
    Poor
    • Business trip
    • Couple
    • Queen Room
    • Stayed 1 night

    the smell is disgusting, and the one-way mirror window in the bathroom is shredded. People might see the people in the bathroom. The door of the room seems shredded. No double lock. The security deposit takes too long to transfer, until now it didn't transfer

    none

    Stayed in May 2024

  • Reviewed: 5 May 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    All was perfect!

    Amazing big room with nice price, very clean. Microwave and some kitchen staff available.

    Stayed in April 2024

Showing 76 – 100

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